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“Good value for money” 4 of 5 bubbles
Review of Novotel Rotorua Lakeside

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Novotel Rotorua Lakeside
Ranked #19 of 93 Hotels in Rotorua
Cairns
Level Contributor
46 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Good value for money”
4 of 5 bubbles Reviewed 2 May 2012

We only stayed the one night but found the hotel clean and comfortable and right on the edge of the action.
Good view of the lake from the room, friendly staff and excellent value for money.

Room Tip: Choose a room with a lake view
See more room tips
  • Stayed April 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank mrpigCairns
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FMcKenzie, General Manager at Novotel Rotorua Lakeside, responded to this review, 3 May 2012
Greetings from the Novotel Rotorua Lakeside

Thank you for taking the time to post your review of our hotel on TripAdvisor.
We know your recommendation will help guide other travellers who enjoy the same.

Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,364 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (317)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
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English first
Sydney, Australia
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 30 April 2012

The service, restaurant and location are excellent but the hotel is a bit worn down and not as tip top as other Novotel facilities we have stayed at. We had a red wine spill contacted housekeeping and nobody came - if they don't care that shows in the worn out rooms. The staff were very nice but not the best room we've ever had. Recommended with reservations.

  • Stayed April 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Bruce157
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FMcKenzie, General Manager at Novotel Rotorua Lakeside, responded to this review, 6 May 2012
Dear Guest

It is always our aim to meet and exceed guest’s expectations. However, we did not get it quiet right and I would like to apologise for the shortfall on this occasion.

Your feedback allows us to continually improve.

Thank you and kind regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel Rotorua Lakeside

Property: Novotel Rotorua Lakeside
Address: Lake End Tutanekai Street, Rotorua 3215, New Zealand
Region: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Business Hotel in Rotorua
#17 Luxury Hotel in Rotorua
#25 Family Hotel in Rotorua
#33 Romantic Hotel in Rotorua
Price Range (Based on Average Rates): €€
Hotel Class:4.5 star — Novotel Rotorua Lakeside 4.5*
Number of rooms: 199
Official Description (provided by the hotel):
Novotel Rotorua Lakeside is ideally situated near the shores of lake Rotorua and withing meters of the CBD and restaurant sector.. The hotel has 199 modern, spacious accommodation rooms, some with stunning lake views, including 11 suites and the prestigious Royal suite. All bedrooms have either a king or two double beds, en-suite with shower over bath, mini bars and safes. Guests also have access to our fully equipped gym, indoor heated pool and geothermal plunge pools. Atlas cafe and restaurant is open all year round, serving guests and visitors from the extensive buffet and ala-carte dining. Our Hotel bar Clarke's is the perfect place to relax and enjoy a drink fireside or catch up with friends over a shared platter on our outdoor courtyard. ... more   less 
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Also Known As:
Novotel Rotorua Lakeside Hotel Rotorua
Accor Rotorua Lakeside
Rotorua Novotel

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