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Reviews (1,260)
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Reviewed 12 November 2017 via mobile

Arrived for a 5 nights stay, 4 weeks into a 7 weeks trip through Australia and New Zealand, to find the hotel has recently started refurbishing the bathrooms in it's rooms. Had to walk through dirt and dust to get to our room then, on the 2nd morning, Friday, rudely woken at 8am by drilling and banging from the builders. Spoke to reception who said they shouldn't start until 9.30 and they would speak. Thankfully no work done at the weekend as, come Monday morning, it all started again at 8.30. This might be fine if you are stopping at the hotel on business and would be up by then but some people are on holiday and would like a bit of a lie in at times. Work is scheduled until June 2018 so, unless you are on business, I would avoid this hotel until after then. One of those times when you think you would have been better off booking a cheaper option (Ibis, part of same chain, just across the road) rather than going for what is meant to be one of the best hotels in town. Shame as the staff were excellent, really friendly and helpful, and, without the work, it would be a nice hotel.

Stayed: November 2017, travelled with family
Thank Ian S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DBreukink, General Manager at Novotel Hamilton Tainui, responded to this reviewResponded 14 November 2017

Dear Ian. Thank you very much fro your comments after your stay with us. At present we are renovating 20 rooms at the time and the work hours are indeed from 09.30 am to 16.00 pm . There should not be any other disturbance otherwise. It is true that we are working until June 2018, but we are also doing our utmost to limit the inconvenience to our guests. Best regards, Dick Breukink, GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 November 2017

I thought your customer service was outstanding, the cleaners are incredibly friendly when passing them in the hall way, the front desk were welcoming and incredibly helpful and witty, the food was superb.
I had a self inflicted head ache so the drilling was the only discomfort, definitely will recommend to colleagues to stay in your establishment.

  • Stayed: November 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank F1054CLjulier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DBreukink, General Manager at Novotel Hamilton Tainui, responded to this reviewResponded 14 November 2017

Dear Guest. Thank you very much for taking the time to review your stay with us. Look forward to welcome you and your colleagues at our hotel. Best regards, Dick Breukink, GM

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Reviewed 11 November 2017 via mobile

Yep they were busy but service was still good all round. They are going through a room refurbishment programme and we were in one of the original rooms. We are not fans of shower over baths but I think that is changing with refurbishment.

Stayed: November 2017, travelled with family
Thank Scott J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DBreukink, General Manager at Novotel Hamilton Tainui, responded to this reviewResponded 14 November 2017

Dear Scott. Thank you for your comments in regards to your recent stay with us. Indeed, we are renovating and have removed almost all baths, with fitting the rooms with showers only. Best regards, Dick Breukink, GM

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Reviewed 8 November 2017 via mobile

We stayed here for two nights in order to go to Hobbit movie set. The staff was very good. The furnishings in the room looked to be new. They are renovating the bathrooms and we were put next to one that was noisy all day. They said they were fully booked and I believe it but we made our reservations nine months ago and requested a river view room but got a view of the business building next door instead right next to the hotel construction. The other problem was the almost total lack of electrical plugs. The new desk had a usb outlet that could not charge an iPad (but could charge a phone). If staying here I would suggest checking out the room before finishing check in. The breakfast buffet was very good.

Stayed: November 2017, travelled as a couple
Thank Ron W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DBreukink, General Manager at Novotel Hamilton Tainui, responded to this reviewResponded 14 November 2017

Dear Ron, Thanks for your comments after your stay with us and I am sorry about the disturbance of the renovations. We are indeed renovating all bathrooms and have almost finished one floor already. In regards to the power outlets; there is a box inside the desk with three power units; sorry you didn't see that. Best regards, Dick Breukink, GM

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Reviewed 7 November 2017 via mobile

We always stay at Novotel every time when we need to stop a night or two in Hamilton - Satisfied every time! Convenient location and children friendly, helpful staff and good value breakfast.Highly recommended to all. Thanks ☺

Stayed: October 2017, travelled with family
Thank inHoliday
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DBreukink, General Manager at Novotel Hamilton Tainui, responded to this reviewResponded 14 November 2017

Dear Guest, Thank you for taking the time to respond to Tripadvisor with a review after your stay with us. Look forward to welcome you back with us. Best regards, Dick Breukink, GM

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