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Reviewed 4 weeks ago

We stayed as a couple for 4 nights on a room only basis in jump 2018 as part of a three month round the world trip. The hotel is ideally centrally located in Auckland close to the Harbour and as such there is no need to eat out as there are plenty of restraints and eateries close by. The room was good in size which included very comfortable beds. The staff kept the room clean and well maintained.

Room Tip: City room view
  • Stayed: June 2018, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Anthony H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alison B, Guest Relations Manager at SKYCITY Grand Hotel, responded to this reviewResponded 4 weeks ago

Dear Anthony H

Thank you for reviewing your stay at The Grand Hotel.

I am pleased you enjoyed your time with us, we are ideally located for exploring Auckland and we hope you enjoyed your round the world holiday - sounds fabulous!

Kind Regards

Alison Borland
Guest Relations Executive
alison.borland@skycity.co.nz

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Looking for a convenient place to stay while attending a conference in the SKYCITY Conference Centre? Being right on site only an elevator ride away was the best way to enjoy the action. Being able to access a simple, well-equipped room while away on business so close to the conference destination made this week-long stay away from home easy. The SKYCITY Grand Hotel offered everything I required, with the bonus of being onsite for my conference, multiple dining options and even a day spa just a few floors down. Perfect for business.

Room Tip: Harbour facing rooms offer good light and a water view mid-city.
  • Stayed: October 2018, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank TreveMaria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alison B, Guest Relations Manager at SKYCITY Grand Hotel, responded to this reviewResponded 4 weeks ago

Dear TreveMaria

Thanks for commenting on your stay. It's great to hear that your conference and stay at Skycity were a complete success.

You are quite right, with our conference rooms, restaurants, spa and hotel all in one area you do not need to venture far for anything.

We hope to see you again soon.

Kind Regards

Alison Borland
Guest Relations Executive
alison.borland@skycity.co.nz

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 October 2018

My daughter and I really enjoyed our stay at this hotel which is centrally located in Auckland, has brilliant service (staff are so friendly and efficient and awesome!) and the quality of delicious food from many surrounding restaurants is amazing - best the city has to offer. The East Day Spa is a complete indulgent bliss!! Its the only place to stay in Auckland and we'll be back!!

Room Tip: Luxury experience - but I got it at a mid-range price through booking.com Great views over harbour, sunny, nice decor higher floors.
  • Stayed: October 2018, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank bridgetteyates
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alison B, Guest Relations Manager at SKYCITY Grand Hotel, responded to this reviewResponded 4 weeks ago

Dear bridgetteyates

Thank you so much for commenting on your stay at The Grand Hotel. I am so pleased that you enjoyed your family time with us at The Grand Hotel and we hope to welcome you back very soon!

Kind Regards

Alison Borland
Guest Relations Executive
alison.borland@skycity.co.nz

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 October 2018 via mobile

If you want a hotel that ticks all the ‘average’boxes, this is it. There is nothing different or special about the hotel at all. If you’re away on business, it is ok, but if you want a treat or a romantic place to stay, this is not the place to go.
The bar feels like it’s in a railway station, ie a cavernous open space with no character or warmth. Definitely not a chill out zone.
Rooms are ok with usual amenities, but note that if you’re a lady wishing to style your hair, you will have to sit on the floor near the mirror as there wasn’t a mirror and plug socket near the desk.

Stayed: October 2018, travelled as a couple
Thank 1000Heidi1000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alison B, Guest Relations Manager at SKYCITY Grand Hotel, responded to this reviewResponded 4 weeks ago

Dear 1000Heidi1000

Thank you for taking the time to review your time at The Grand Hotel, it's disappointing to hear that we did not meet your expectations and that the style, layour of the room and atmosphere did not please you.

Thank you again for your comments, they are appreciated and we do hope to welcome you back in the future

Kind Regards

Alison Borland
Guest Relations Executive
alison.borland@skycity.co.nz

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 October 2018

We had the most incredible 5th Wedding Anniversary Weekend at The Grand. We have been very fortunate to stay on a few occasions, all wedding related and are always welcomed back like family.

We arrived early and it was no trouble at all to drop off our luggage and have our car valet parked, while we had a delicious lunch at The Grill, reminiscing our special day.
Not long after we started lunch, we were phoned and told that our room was ready whenever we were and that our luggage had been taken up for us.

We were fortunate to stay in a suite that overlooked the city. The Premium Luxury King Suites. Sunset was magical!
Our room was immaculately clean and presented beautifully. There was a bottle of bubbles and a lovely card waiting for us too. A gorgeous touch!

Our bathroom was FULL of luscious, luxury towels and many different bathroom products.

We ate around the hotel all weekend and the food was delicious and service outstanding! You really could not fault anything at all.

Johnny at Concierge is a true gem! He always remembers us and goes out of his way to make sure our stays are extra special. He is even kind enough to take photos of us so as we can capture precious memories. We have never seen him without a smile on his face. Thank you for always been so incredible to us Johnny, The Grand are so lucky to have you and we are extra lucky to see you each time we visit.

If you are looking for a romantic get away or a weekend with the family, The Grand has you covered. You can be tucked away in a lovely quiet area of the hotel or in amongst all the fun - they personally cater to your wish and then make your dreams come true.
We cannot wait to come back for another weekend of reminiscing . Thanks so much to the amazing team of people who made our Wedding Anniversary so memorable.

Tarsha and Kristian

Room Tip: The higher floored corner suites are gorgeous and very sunny.
  • Stayed: August 2018, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank TarshaandKristian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alison B, Guest Relations Manager at SKYCITY Grand Hotel, responded to this reviewResponded 4 weeks ago

Hello TarshaandKristian

What a pleasure to read your review, it was wonderful having you both back to stay at The Grand Hotel to celebrate your 5th wedding anniversary - how time has flown!

I look forward to passing your compliments onto the team and in particular to Johnny our Commissionaire - we look forward to your next stay, maybe next year, if not before?

Kind Regards

Alison Borland
Guest Relations Executive
alison.borland@skycity.co.nz

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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