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All reviews swan river the club lounge refurbished room high tea evening drinks excellent hotel an upgrade elizabeth quay buffet breakfast room service valet parking great room enjoyable stay late check city centre kings park concierge
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Reviewed 12 October 2017

attended for a work conference. Lovely food provided with vegetarian . and vegan options..lost my car in the car park-very helpful concierge checked cctv and walked me to it.Felt silly but he was so nice about it.

Room Tip: reserve a river facing room.Great views.
  • Stayed: October 2017, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank Berenice B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PanPacificPerth, General Manager at Pan Pacific Perth, responded to this reviewResponded 13 October 2017

Dear Berenice,

It is lovely to read that you enjoyed the vegetarian and vegan options during your conference and that you were pleased with our associates' level of service.

Thank you for your review and all of us look forward to welcoming you back.

Best regards,
John Kockan
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 October 2017 via mobile

Front of house staff are friendly and helpful and clearly observant as I was exhausted on arrival and was upgraded to a nice suite. Can be a little noisy at nights as guest stumble back to their rooms between midnight and 0300 hours, but in the main pretty quiet.

Only grumble is the rediculous $50 a day valet parking fee. Even for Perth this is expensive. If you are not requiring your vehivle a lot or it is a special vehicle, I suggest park it for free in the street after 1800 hours until 0800 hours Mon-Sat and free all day Sunday. There is a lot of parking around the hotel especially in Hay Street.

Stayed: October 2017, travelled solo
1  Thank 645nickg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PanPacificPerth, General Manager at Pan Pacific Perth, responded to this reviewResponded 13 October 2017

Dear Nick,

We are delighted to read that you have had a comfortable stay with us. Thank you for your feedback on the car parking fee, indeed prices in Perth can be surprisingly expensive, but we try our very best to remain competitive in the market and provide the best value for the lowest prices possible.

Thank you for your comments and for staying with us. We do hope that you consider returning in future so that we may have the opportunity to demonstrate our typical world-class hospitality.

Best regards,
John Kockan
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 October 2017 via mobile

Been here quite a number of times now, and time to try some of the competitors I think. Rooms are dark and uninspiring, I do a fair bit of work in the room and chair is very uncomfortable and the bathroom.....made in 1980 something i’m over having to squeeze under the shower. If you are over 5.10 you won’t fit!

One thing hotels trade on is knowledge of who stays there, seems they had no record of me ever staying there before and my preferences so time to move on. There’s lots of similar priced, modern hotels in Perth and more central i’ll be using them on my next trip.

Stayed: September 2017, travelled on business
1  Thank Don2156
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PanPacificPerth, General Manager at Pan Pacific Perth, responded to this reviewResponded 13 October 2017

Dear Reviewer,

Whilst we pride ourselves in offering luxury, style, and comfort with the promise of a stimulating and enriching experience, we are saddened to read that a few aspects of your stay did not meet your expectations or live up to our service standards.

We are constantly exploring ideas and looking for inspirational ways to improve our services and operations, thus, we thank you for taking the time to write us a review and your valued feedback has been shared with the team.

We do hope that you give us the opportunity of welcoming you again and the opportunity of extending our warm hospitality.

Warm Regards,
John Kockan
General Manager

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Reviewed 11 October 2017

Pan Pacific Perth has great staff who are always friendly and attentive, however they are now being let down by the hotel facilities.

The hotel is getting tired which shows in the state of furniture, general wear & tear and the overall decor. It is an older building that either needs renovation or accept a lower rating.

My previous experience with a Pan Pacific hotel in Asia also had great staff who were let down by ageing facilities. Perhaps that is where Pan pacific has positioned its brand.

Montereys Restaurant offers a good breakfast but $30 for a simple continental breakfast is over the top. Better alternatives are available nearby.

Overall a pleasant stay but Pan Pacific Perth is no longer a "luxury 5 star" and per their advertising.

  • Stayed: October 2017, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank granite2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PanPacificPerth, General Manager at Pan Pacific Perth, responded to this reviewResponded 12 October 2017

Dear Reviewer,

Thank you for taking your valuable time to provide us with your feedback.

As we always strive to meet and hopefully exceed the expectations of our guests, we are grateful to receive your encouraging review of our services and facilities. Our team is keen to receive feedback from our guests so we have been prompt with sharing the contents of your survey with the relevant departments.

Thank you for choosing to stay with us. We look forward to welcoming you again and the opportunity of extending our warm hospitality.

Warm Regards,
John Kockan
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 October 2017

Had a really pleasant stay with the hotel back to its best in terms of service. Very friendly check in, received a room upgrade and slept a treat. Staff friendly and attentive throughout and finished with a smooth check out.

Stayed: October 2017, travelled on business
Review collected in partnership with this hotel
Thank B4044EXlisah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PanPacificPerth, General Manager at Pan Pacific Perth, responded to this reviewResponded 10 October 2017

Dear Reviewer,

It is wonderful to read of your pleasant experience and thank you for choosing to stay with us once again. Thank you for your kind compliments on our associates and we are pleased to read of your seamless departure. It was our pleasure to upgrade your room and we are delighted that this assisted in making your stay all the more memorable.

All of us look forward to your return visit at Pan Pacific Perth very soon.

Best regards,
John Kockan
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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