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“Not Happy”

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Bayside Holiday Apartments
Ranked #13 of 28 Speciality Lodging in Broome
Adelaide SA
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Not Happy”
3 of 5 bubbles Reviewed 26 May 2010

We were a bit put off by the price for a 1 bedroom apt. ($220) but wanted a kitchenette and reasonably close to town, and this looked like the right sort of place for us. It was OK, apart from the hopeless quality of the service. Our stay was also coloured by some security concerns both from warnings when we booked in and an attempt to break into a neighbouring apt. on the 2nd night we were there. The apt was adjacent to a park which featured overnight 'itinerants', at least for the first few days.

We had some problems from the start - the door lock was tricky and it took us a few minutes each time just to get the key in; the TV remote didn't work; and we couldn't close the curtains on the sliding door (which led out to a fenced area next to the park) making my wife quite nervous. I notified reception by email and phone. When there was no response in the next 24 hours, I threatened to walk out the next day. Finally some action - these were fixed early the next morning - but no call from mgmt. to apologise or to see if everything was OK.

A couple of days later we noticed a fence stave had been bent down to allow access to our lawn area. We notified reception who sounded concerned, but there was no action on this in the 2-3 days remaining.

The apt. was reasonably well appointed and roomy and the A/Cs worked well (although a bit noisy). Only one side table in the bedroom and no reading lights. The TV was old and klunky. It had Foxtel but only a couple of channels, and none of the extra digital channels (ABC2, SBS2) which we often like to watch. The place was clean and well serviced daily.

The location was good - 10 mins brisk walk or 2 mins by car into town and Matso's next door served as the restaurant.

Overall we wouldn't stay there again unless there was nowhere else suitable.

  • Stayed May 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Gabba80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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39 reviews from our community

Traveller rating
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    20
    9
    1
    0
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4
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • Any
English first
Serpentine, Australia
Level Contributor
47 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
3 of 5 bubbles Reviewed 5 October 2008

At $180+ a night for a 1 bedroom apartment, these are very expensive, the apartments are clean and tidy, but only 3 star at that with basic essentials. The decor was a little shabby with older appliances and some older furniture. The apartments are spacious and have a great setting outside to the pool and BBQ area but you would expect that for the price you pay. Our stay was made fantastic by the Broome atmosphere and superb weather!.

  • Liked — Good Pool and BBQ area
  • Disliked — A bit run down and expensive.
  • Stayed October 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Awarnach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
2 of 5 bubbles Reviewed 19 August 2008

We booked in advance - confirmed a two bedroom apartment fat Bayside or four adults staying for five nights. However, when we arrived at the property after a 5 hour flight from Sydney we were told that they didn't have a two bedroom apartment available at bayside.

The hotel thought that we had only booked for ONE PAX, instead of FOUR. They must have sold our room to someone else. They then separated us into two ONE BEDROOM apartments at their other property Moonlight, a different location to the hotel bayside we had booked for.

The next morning we had to wait at the apartment and were told to pack up by 10am for the move to the new apartment we had actually booked at. With all our bags at the reception we were then told that the apartment at the next location was not ready as it was being cleaned. We thought this was very disrupting as we booked for FIVE nights and had effectively beed denied access to accomodation - alebit for a few hours. The hotel said that there was a break down in technology!!!

They offered no apology and said were were 'upgraded' on the first night staying at their upgraded Moonlight Suites property. We felt that it was not worth having to unpack and repack and move.

  • Liked — Low level - no steps
  • Disliked — Older style, needs an update
  • Stayed August 2008, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank LongHotelstayer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
39 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed 26 April 2008

Arrived at Broome airport with free transport to Apartments only with Broome taxis, we couldnt wait so jumped in one of the other taxis there cost $8.60 which was refunded.Apartments are very nice, having open plan kitchen lounge TV and bedroom all was clean soft bed which is a must.Only down fall was 10min walk to town bit to far after food shopping .taxi cost $8.60 to apartments.seems every thing costs $8.60.For $99 per night Bargain.

Stayed March 2008
Helpful?
1 Thank ukkiwi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Bayside Holiday Apartments

Property: Bayside Holiday Apartments
Address: Corner Hamersley and Anne Streets, Broome, Western Australia 6725, Australia
Region: Australia > Western Australia > Kimberley Region > Broome
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Swimming Pool Airport Transportation
Hotel Style:
Ranked #13 of 28 Speciality Lodging in Broome
Price Range (Based on Average Rates): €€
Hotel Class:3 star — Bayside Holiday Apartments 3*
Number of rooms: 12
Reservation Options:
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