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“Fantastic and Unique”
Review of Ovolo Laneways

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Ovolo Laneways
Ranked #14 of 161 Hotels in Melbourne
Certificate of Excellence
Reviewed 12 October 2017

The hotel is simply brilliant. The concierge staff especially Josephine and Alice could not do enough to help me. The amenities in the room, the decor, the furniture and the bed all all amazing. Located in the best part of the heart of Melbourne, the proximity to fantastic restaurants and entertainment means that there is always somewhere to go. Free Mini-bar and free continental breakfast and a happy hour every night. I travel a lot and this is my favourite hotel in Australia, I think it is the only place to stay in Melbourne.

Room Tip: Ask for a room that over looks Little Bourke St
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  • Stayed: October 2017, travelled on business
    • Value
    • Rooms
    • Service
Thank Warwick Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jake Y, General Manager at Ovolo Laneways, responded to this reviewResponded 15 October 2017

Hi Warwick Y,

Thank you for the fantastic review!
We are thrilled to learn that our service delivery and decor, location and signature freebies made your stay more enjoyable and effortless.
It is our promise to go the extra mile and be 100% ready for your next visit.
We look forward to seeing you again soon.

Jake Yang
Hotel General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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49 - 53 of 1,158 reviews

Reviewed 12 October 2017

We stayed during the AFL grand final and a few days after, we could no have been happier with our stay.
The checkin was fast, very friendly and informative, the all in price (minibar, breakfast, happy our etc) is fantastic. The lobby whilst small gives an insight in to the interesting, cool, funky modern and fun design features to be found around the hotel and room.

It is a small boutique hotel with 100's of restaurant virtually on the doorstep, including some of Melbourne's favourites like Pelligrini's, Flour Drum, European and Gingerboy to name a few, so the hotel does not have a restaurant. Breakfast is served in a lovely space on the 5th floor. The food, simple continental breakfast but with high quality goods and reliably great Nespresso coffee. The complimentary lollies and coffee in the lobby also a great touch.
The room was great, not small and well laid out with everything you could possibly need, including apple tv, plenty of sockets for which Ovolo also provide adapters. Bathroon was a reasonable size with a good shower.
Every member of the hotel team we encountered were great, good product knowledge, very friendly and pleasant people. Clearly the are empowered to do what they have to do with minimum fuss. It would seem to be a very well led team, congrats to all the employees and managers.
Oh and did I say we loved it

Room Tip: The balcony suite is well worth booking
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  • Stayed: October 2017, travelled with family
    • Value
    • Location
    • Service
Thank MonsterGuest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jake Y, General Manager at Ovolo Laneways, responded to this reviewResponded 15 October 2017

Hi MonsterGuest,

Thank you for the amazing review!
Thank you for the wonderful comments about our service standard and signature freebies!
Thank you for recognising our design features as it is our main focus to be different from all other hotels in Melbourne!
Yes, we are so fortunate to be located in the main CBD area where all our guests can enjoy what Melbourne city has to offer.
Thank you for loving every aspect of your stay.
We look forward to seeing you again soon.

Jake Yang
Hotel General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 October 2017 via mobile

Very friendly staff who laugh and have fun, great location for theatres, trams, shops, bars and amazing food. The funky decor on each floor to the bright doors and all the free extras such as... grab and go breakfast, loot bag of yummy snacks, free daily mini bar, happy hour in little lobby daily, the lolly bar at reception, robes in room , great big quality shower gel, shampoo and conditioner, robes, daily housekeeping- who are also so friendly - we have stayed in Melbourne many times we will not be staying anywhere else - we had a two bedroom apartment on the 3rd floor. We had our 17 yr old girls with us and they loved it

Stayed: October 2017, travelled with family
Thank MmacMmac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jake Y, General Manager at Ovolo Laneways, responded to this reviewResponded 15 October 2017

Hi MmacMmac,

Thank you for loving your stay and confirming your return stay in advance!
It looks like all our offerings including our service standard and signature freebies met your expectation.
We will definitely maintain our standard and look after you once again on your next visit.
We look forward to seeing you again soon.

Jake Yang
Hotel General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 October 2017 via mobile

The location of this quirky hotel is fantastic. It's a real inner city hotel, cool and fun with interesting features such as a free mini bar. The staff were super friendly and helpful. We had a generously sized room overlooking one of the bin-lined laneways but it wasn't really a problem. The bathroom was small, great and spacious shower but minuscule hand basin which was a bit of a problem. The queen sized bed was comfortable although perched on a bit of a platform which could be a bit of an issue if you had to get up in the middle of the night and had forgotten about the step! The sound proofing could also be improved on a tad as could the breakfast such as the inclusion of fresh fruit.

Stayed: October 2017, travelled as a couple
Thank Hieronymous51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jake Y, General Manager at Ovolo Laneways, responded to this reviewResponded 12 October 2017

Hi Hieronymous51,

Thank you for the review.
We are glad to learn that our service delivery, design of hotel, location and signature freebies made positive contributions to your stay.
Please accept our sincere apologies for the inconvenience caused by the size of basin and soundproofing issue.
It is our promise to maintain our standard and improve further based on your valuable feedback.
We have fruit salads and some fresh bruits available during breakfast service and will definitely have them available on your next visit.
We look forward to seeing you again soon.

Jake Yang
Hotel General Manager

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Reviewed 8 October 2017 via mobile

Something new and very impressive service and facilities.

Love the goody bag, free bar, laundry and access to the nearby gym .

Perfectly located close to restaurants and theatre areas. It’s an easy walk or tram ride to all the cbd .

Rooms are great with Apple TV .

I have now stayed around 6 times over the past few months and service has been consistently good.

Stayed: September 2017, travelled on business
Thank thefunfive
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jake Y, General Manager at Ovolo Laneways, responded to this reviewResponded 10 October 2017

Hi thefunfive,

Thank you for loving your stay at Ovolo Laneways!
It sound like we met your expectation in every aspect and our signature freebies made your stay more enjoyable and effortless.
We will definitely focus on maintaining our standard so that we can be 100% ready for your next visit.
We look forward to seeing you again soon.

Jake Yang
Hotel General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ovolo Laneways

Address: 19 Little Bourke St, Melbourne, Victoria 3000, Australia
Phone Number:
Region: Australia > Victoria > Melbourne > Chinatown
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #14 of 161 Hotels in Melbourne
Price Range: €135 - €314 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Ovolo Laneways 4*
Number of rooms: 43
Official Description (provided by the hotel):
See the world in colour! Inspired by the hidden laneways and street art that Melbourne is known for, this 43-room boutique hotel is your perfect opportunity to embrace the culture and enjoy effortless living in the heart of the city. Within the unsuspecting charcoal facade is a realm of hidden surprises. Be prepared to be taken on an exciting sensory journey from the dramatic and smart concierge-style reception, through dimly-lit corridors accentuated by brightly coloured doors and illuminated custom artwork, before arriving at the calming and restorative guest rooms. Six distinct room types provide an uncluttered and trendy approach to urban living with seamless integration of the Ovolo touch – all the little things that make effortless living a reality for the modern, tech-savvy traveller. Smart space planning, diverse furniture and joinery components allow guests to reconfigure the rooms to suit their unique purposes. Designed to impress, Ovolo Laneways also features three penthouse suites complete with outdoor rooftop terraces and supercharged offerings. Whether you are travelling as a group or hosting an intimate party, this is the ultimate “rich friend’s house” for your crowd to celebrate or relax against the backdrop of Melbourne city skyline. Situated at the top pocket of Little Bourke Street surrounded by theatres, restaurants and bars, the hotel is literally footsteps away from all that Melbourne has to offer. But really, who needs to go anywhere when your room rate already includes everything? Grab N’ Go breakfast*, Wi-Fi, mini bar, self-service laundry, happy hour*, gym access? – Yep, all free. *only when you book direct on Ovolo Hotels website ... more   less 
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