My fiancée and I stayed at Crown Towers for my birthday recently in the Deluxe Villa. It was absolutely amazing and worth its money. It was perfect for us. We decided to stay another night but couldn't quite afford the villa again. Thats when it took a turn.
We decided to go with the premier club room which was only $200 cheaper then the villa. We walked in and were instantly disappointed with how little you got for the absurd pricing. It was just a standard room. We called up and immediately told the staff that we didn't want to waste our money on this room as it was disappointing and overpriced so we gave our keys back and went home.
5 days later my fiancee checked her bank account and her account was overdrawn. Crown Towers have charged her $788.00 for the room we spent 2 minutes in. I have tried calling but all they have said is they have no recollection of us checking out and that they have to investigate. THE BED WAS NOT SLEPT IN. THE ROOM WAS EMPTY. We gave the keys back, took our car and left.
While attempting to sort this out, we have been charged $55 for having my car in valet! I would never have taken my car in if I knew I had to pay for it. IT SAYS ITS INCLUDED WITH THE VILLA!!!
As my fiancee is from USA her bank is closed now and for the next 2 days as it is a weekend there so she has no access to her money.
I am appalled by this and I will take it to management. Just wanted everyone to know crown is shady and be careful. I will never stay there again.
- Official Description (provided by the hotel):
- Beautifully located on the southern bank of the Yarra River in Melbourne, Crown Towers sets the benchmark for luxury hotels in Australia. Lavishly appointed and offering an impeccable standard of customer service and attention to detail, Crown Towers is a hotel that truly understands the meaning of opulence. ... more less
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- Also Known As:
- Crown Towers Hotel Melbourne
- Crown Hotel Melbourne