We upgraded to a superior king room the room was very large but that is where it ended. The hotel is tired we were told there are renovations going on and we have moved you to a lower floor. The room was noisy and tired and the bed very uncomfortable and so were the pillows. I did go down to reception and put my disappointment forward to a lovely young lady. I think the most disappointing thing was that there was not any effort to contact us to see if this could fixed to make our stay more comfortable.
I had only just got back from 2 weeks in third world countries staying in 3 star hotels and they were better than this one.
We usually stay at Accor hotels in Australia and overseas.
The staff were the major plus for this hotel also the location but management should also try and keep loyal customers happy.More