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“Disappointed”

Maccaroni Trattoria Italiana
Ranked #201 of 4,422 Restaurants in Melbourne
Certificate of Excellence
Cuisines: Italian, Cafe
More restaurant details
Restaurant details
Dining options: Reservations
Neighbourhood: Central Business District
Reviewed 6 April 2018 via mobile

Great staff, great atmosphere and broad solid menu. I just found the food lacked flavour. Well cooked, just lacked deliciousness.

Thank SecondValleyCP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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5 - 9 of 277 reviews

Reviewed 5 April 2018

This used to be one of my favourite restaurants, both in the quality of the food & the price that went with it. Returned for the first time in a few months - prices had increased substantially (maybe if they stopped renovating & moving things around, no increase would have been necessary). Even though we were the only people in the restaurant, we were largely ignored. The menu selection had halved and the quality of food wasn't up to previous standards, and I was charged a higher price than was stated in the menus. This is no longer a restaurant I will be recommending or going to.

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1  Thank Jody B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 March 2018 via mobile

We visited this fabulous Italian restaurant a couple of years ago and returned with the same expectations. Unfortunately it wasn’t to be. The restaurant has been refurbished and has lost the authenticity that it had before. That aside, the bruschetta was disappointing as was my pasta dish. Too much ‘fiddling’ with the basics of genuine Italian cuisine.

1  Thank FlyingCharlie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Davide B, General Manager at Maccaroni Trattoria Italiana, responded to this reviewResponded 29 March 2018

Hi Charlie,

We are sad to hear about your experience.

The restaurant has been actually renewed, introducing a new bar made out of Authentic Sicilian hand made tails. This would give to the restaurant - from our point of view - a more authentic and characteristic italian look.

In regards the food, we keep our cuisine simple and traditional most of the times, following our Family Tradional Recipes.


Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 March 2018

If you look at my other reviews you know that I rarely even ding a business. I respect effort and basic quality. Our experience here was anything but. We chose this restaurant because of the good reviews, it's close proximity to us when we were hungry, and the fact that it had only two customers in it when we looked in.

We were the second table seated, in the far front corner on the window. Ten minutes later, the next party in was six women and two babies, seated right next to us, in an otherwise empty restaurant. There went our quiet night. We were ready to order, but ahh, not so fast.


The party net to us had their order taken first, then us. Fifteen minutes after that the place was starting to fill up. The big party received their food. Then so did another that arrived after us. and another and another. And then tables that arrived after we had ordered. We were stuck in the back corner and couldn't get anyone's attention.

When we got our food it was cold.

THERE WERE WAITERS STANDING NEAR THE BAR AT THE FRONT DOOR CHIT CHATTING. Other people were upset and one table damn near got in a fight with the staff.

HORRIBLE EXPERIENCE.

MARGINAL FOOD.

UNSATISFACTORY SERVICE AND ATTITUDE.

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1  Thank John D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Davide B, General Manager at Maccaroni Trattoria Italiana, responded to this reviewResponded 29 March 2018

Hi John D.
On behalf of Maccaroni, I would like to apologize for the bad expierence you had in our restaurant.
To help our investigation, would you mind please to tell us in which day you came to dine at Maccaroni? This would help us to take further actions to avoid such mistakes in the future.
Regards
Davide Bisignano

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Reviewed 27 March 2018

We enjoyed a cosy, casual dinner on a recent visit to Melbourne. We had a pizza and a pasta and everything was delicious. Portions were generous and service was exceptionally warm and friendly. It was a really enjoyable dining experience!

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Thank pddownunder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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