I booked here for my 19th birthday, for 15 people. They didn't call to confirm the booking as stated on the website, so I called them. I called over 12 times to hear their message bank was full so I couldn't even leave a message. Finally after 3 emails somebody called me back.
I made a booking from 8:30-11:30pm and arrived on time to be greeted by a big locked door with no answer. It was half an hour of ringing the door bell, trying to find another entrance etc before somebody let us in. Already annoyed that so much of our paid time was gone, we were shoved in a tight room with only one staff member present. He just directed us into the space with no explanation on how to use the equipment or organising food/drinks.
I refused to stay and spend my money here, so went just upstairs to "Rainbow Karaoke" which luckily had a vacant room. Price was roughly the same and we had a blast; very happy with my decision to leave Boss Karaoke.
Almost impossible to contact, poor customer service and a dodgy venue. Do not go here unless looking for disappointment.
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