We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Rude, unreasonable and unhelpful staff”
Review of Boss Karaoke & Bar - CLOSED

No photo provided
Got a photo?
Add it.
Boss Karaoke & Bar
More attraction details
Attraction details
Owner description: Handsomely decorated with leather couches, antique armchairs and featuring a number of intimate and secluded curtain areas; BOSS is the essence of elegance and old world inner-city sophistication. The walls adorned with subtle oriental inspired wallpaper and similarly inspired works of art make for the supreme backdrop. BOSS’s well reputed Asian tapas menu is the ideal accompaniment to any cocktail, imported beer, international or local wine, particularly when one wishes to share with friends.
Reviewed 21 March 2013

The staff at this venue are rude, unhelpful and do not seem to understand the concept of customer service. Alex (or at least thats the name he gave) the bartender, takes the cake.

The deal we purchased was not honoured and the staff made little to no effort to rectify the situation despite booking a month in advance and confirming this booking. We were told we have to abide by a different set of T&C than the ones we were initially presented with at the time of purchase.

We asked to speak to a manager, we were denied and told there is no manager available. We asked for them to call a manager so we could get a better understanding of the situation - we were also denied. Finally, we were given a business card with a number of the manager (Matt Tyrell) and when we rung that number, it was the number for the venue. So we wasted a phone call to speak to someone who was not only 5 meters away from us, but totally unhelpful.

By doing this, the bar turned away 18 paying customers who were also the only paying customers in the venue at the time.

Will never go to this venue again.

3  Thank Mishku T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviews (11)
Traveller rating
Traveller type
Time of year
Language

6 - 10 of 11 reviews

Reviewed 21 March 2013

Myself and group of friends had coupons entitling us to 2 drinks and a meal each. We made a booking for 20 people (which was confirmed by Chi Lounge to be fine) but at last minute 2 people couldn't make it. The remaining 18 showed up at the lounge as planned and were blatantly refused service because we were 2 people less than what we had booked. We left sad, disappointed and ripped off.

4  Thank han_xox_
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 February 2013

Enjoyed the night as I was with a great group of girls for a hens night. The music system was self managed and to be honest not the easitest to use, also found the selection to be mediocre. On the other food and drinks in the package was great value and we all had a fantastic night.

Thank Leesta76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 September 2012

We went here for a hens do and were told when we wanted to leave after a few hours that we needed to pay over $500?!
We asked for their reasoning behind this and said we were charged per head and it was a minimum of $40 per head. When arranging this I had spoken to people twice from the establishment and they never thought to mention this?
Taking advantage of people who drink too much and then you try to leave and you are caught.

We refused to pay more than what we had owed and decided in the end to come to "some" arrangement and left only $100 out of pocket.

This all wouldn't have been an issue if they had told us about it in the first place.

I would never go here again.

6  Thank Dallydaily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 August 2011

Work cocktail party in the upstairs function room. Great atmosphere and space for a function. Finger food was really nice and the staff were friendly and helpful.

Thank JoJo094
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers who viewed Boss Karaoke & Bar also viewed

 
Melbourne, Victoria
 

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing