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Reviewed 25 February 2012

Very special accommodation.very unique accommodation concept.Good design & decor.Reasonable rate

  • Stayed: January 2012, travelled as a couple
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Thank 60713Bonjour
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 February 2012

I enjoyed my stay at the Olsen. I liked the art theme and the modern contemporary look and feel of the place. The room was a good size and nicely furnished. The air conditioning worked well. The service was wonderfully helpful and welcoming, and I was very impressed with the staff. A major plus is the location at the river end of Chapel Street. This means that it is only a few blocks to run to the river to be able access the many kilometers of trails that follow the river bank. So it is a handy location for runners or walkers. All the many shops and bars and restaurants of the Chapel Street and Toorak Road areas are only a block in the opposite direction. The South Yarra train station is only a few blocks away as is the number 8 tram that will take you into the city. In other words the location is great, especially if you are looking for a hotel just out of the CBD. The negative for me was the bathroom. Having the toilet pan facing the bed separated by nothing but frosted glass is not my idea of privacy. So you don't like sitting in bed and being able to see your travel partner's shadow as they use the bathroom then you might want to check the layout of the room first. Some people don't mind the bathroom as a glass cubicle design concept and if one keeps the light in room high and the light in the bathroom low then things are pretty much invisible - except that you can hear absolutely everything. I note that not all rooms were set up this way and that some had a solid wall and a glass door rather than having two glass sides. I would definitely recommend this hotel and would love to stay here again, but I would ask for a room with a solid bathroom wall.

  • Stayed: February 2012, travelled as a couple
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2  Thank Runninguy1011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 February 2012

I decided to stay at The Olsen during the winter of 2011. I was excited as the photos and reviews seemed great. When we arrived I was slightly disapointed as the pool claimed to be heated but was freezing and the room size was very small which was dissapointing. It really fustrates me the more you pay for a hotel room, the less facilities become avaliable free of charge for example wifi internet access. It was very lovely, the staff were great but paying $18 for a pay per view movie in your room is slightly excessive. There is also the issue of lack of privacy. If you didnt want to be seen by every room on the perpendicular side of the building, you would almost always have to have the curtains closed therefore live in darkness.

The hotel is in a good location, very nice decor and the rooms are immaculate. Needless to say it was a good experience but I would not stay here again. I would stay somewhere which has much better value for money.

  • Stayed: July 2011, travelled as a couple
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1  Thank tegz147
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NickGouin, Front Office Manager at Art Series - The Olsen, responded to this reviewResponded 17 February 2012

Thank you for taking the time to review our hotel. We are disappointed that you did not feel that you received value during your winter stay. Our hotel consistently has special offers and discounted rates throughout the year. We would encourage you to speak directly with our on-site reservations team to get the best rate and room to suit your requirements.

With regards to our pool; this facility is an indoor pool with an exposed side. It is heated to 26 degrees, however during winter the cool breeze can make things a little colder once you get out. Although we do charge for the use of internet in our suites, we do offer free WiFi within our lobby and restaurant.

Thank you for mentioning the service at the hotel. We pride ourselves on providing a unique style of service that aids the experience of our guests.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 February 2012

The Olsen, well what can i say... from the minute you arrive at the property you are taken back with its contemporary, light welcoming reception. The artwork is amazing in the foyer, the staff at reception are friendly and helpful.

The rooms, i would definately pay the extra for the deluxe studio suite, or better still the deluxe studio suite with balcony just for extra space as much bigger thatn the studio room (lead in room type). The bedding is amazing.. it is by far the most comfortable mattress i have ever slept on, and the linen is so inviting - better still it is their signature bedding that you can purchase - yep mattress, duvet covers and the soft feather and down pillows!!!

The artwork is placed all around the hotel to admire.

The location of the Olsen is brilliant, you are literally a minute walk (if that) to Chappel St (the good end) and also that is where the tram leaves from. The train station is only about 300mtrs walk away, and the MCG in Richmond is 1 train stop away.. so yes perfect. I work as a travel agent (have done for 12 years) and i would definatly say this is up there with the best hotels i have stayed at...

Oh one more thing.. go to the Italian restaurant they recoomend Caffe e Cucina - it is amazing, the best Gnocchi ever..

Enjoy

Room Tip: upgrade to the Deluxe studio or better still deluxe studio with balcony.. as much bigger room type...
  • Stayed: February 2012, travelled as a couple
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Thank Tammy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NickGouin, Front Office Manager at Art Series - The Olsen, responded to this reviewResponded 17 February 2012

Wow what a review, it seems like you had an amazing experience at The Olsen and in Melbourne. Your recommendation about the Deluxe Studio is a good one for those who require just that bit more space. I'm glad to read you enjoyed the beds. We did spent a lot of time testing these before the hotel was opened, to ensure we had the most comfortable possible. The art is the star of the show and really adds some colour and life to the hallways. It was great to read your appreciation for this. Thank you for your review, we look forward to welcoming you back again soon.

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Reviewed 9 February 2012

Lovely hotel with great facilities and very helpful staff. Would definitely stay here again.

  • Stayed: January 2012
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Thank Oodle007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NickGouin, Front Office Manager at Art Series - The Olsen, responded to this reviewResponded 17 February 2012

Thank you for your review. Although short, it sums everything up very nicely. We are pleased you had a great experience, and we look forward to welcoming you back again soon.

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