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All reviews chapel street south yarra spoonbill restaurant smart car deluxe studio suite sun deck toorak road room service restaurant downstairs boutique hotel mini bar little things great room location is great comfy bed late check visiting melbourne
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Reviewed 30 January 2012

A beautiful hotel establishment. Clean, modern and inviting. I highly rec this property. Bathroom wall was glass and printed. Unique.

Date of stay: February 2011
  • Trip type: Travelled as a couple
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Thank Katarina V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 January 2012

Just arrived home today after a 3 night stay at the Olsen. Great location, close to fantastic food and shopping. Room was gorgeous, beautiful view, clean, good air con. Staff went above and beyond, from ordering taxis to bringing ice to our room, they were fantastic! Lovely property, will certainly return!

Date of stay: January 2012
  • Trip type: Travelled with friends
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Thank Caitlin F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 January 2012

We visited the cafe for breakfast where there was only 3 customers at tables so they were not busy. The waitress ignored us, so we had to go inside to seek the menus to order. Food was ok - poached eggs overcooked, spinach was dry, had to ask for salt and pepper (which the table next to us also borrowed!!!!!), no second take on a coffee or tea - overall attitude & too kool for skool! Go elsewhere - many choices in Sth Yarra. Very limited menu.

Date of stay: January 2012
  • Trip type: Travelled with friends
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    • Location
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2  Thank UndercoverDog43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NickGouin, Front Office Manager at Art Series - The Olsen, responded to this reviewResponded 29 January 2012

Thank you for taking the time to offer your feedback regarding your experience in The Bluebottle Restaurant. Your experience has fallen well short of what we expect and aim for throughout the hotel, which is incredibly disappointing for us. The restaurant is about to undergo many changes over the next two months; the main one being a relaunch and new identity. Before the official relaunch there will be a focus on recruiting and training staff who can deliver service of the highest standard. Our Executive Chef Russell is in the process of developing new menus, with a focus of fresh and seasonal Australian produce. Above all, our aim is to make the restaurant a fun place to come to, to enjoy great food and a fabulous drink. Our management team understands that the restaurant has a long way to go. Feedback like yours helps to motivate us, as we continue to work towards our goal of improving this part of our business

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 January 2012

Stylish design and every creature comfort, oozes quality and class perfect for corporate,international visitors or a stay designed to impress.Situated in the centre of Melbourne's Chapel St shopping and restaurant precinct.Our suite on the sixth floor was lovely and spotlessly clean,fantastic snack and mini bar[ even multivitamins!].Reception were welcoming and informative.Olsen's artwork was brilliant and refreshing and we left with a better appreciation of art and the artist.
Highly recommend.

Date of stay: January 2012
  • Trip type: Travelled as a couple
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Thank vicki551
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NickGouin, Front Office Manager at Art Series - The Olsen, responded to this reviewResponded 29 January 2012

Thank you for taking the time to tell others how much you enjoyed your stay, along with the artwork at The Olsen Hotel. It’s always pleasing to read that we kept our room standards to the levels that we set, and great to see that you noticed our in-room vitamins. We are always looking to change our mini bar items, so that they are up-to-date with the needs of our guests. Thank you for mentioning our staff, we all look forward to welcoming you back again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 January 2012

Location: Nicer end of Chapel St., nearby restaurants & grocery store, close to tram (exact change required), easy walk to Prahran market. Tricky getting into parking garage. Accommodations: Studio suite was roomy. A/C very efficient. Contemporary furnishings. Nice size frig. Laundry on lower floors (ask desk for key) Pricey internet connection.
Suggestions: Management should spend more time training housekeeping how to load a dishwasher.... glasses should be upside down. Bath towels were thin and not absorbent.

Date of stay: November 2011
  • Trip type: Travelled as a couple
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    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Thank Pepper49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NickGouin, Front Office Manager at Art Series - The Olsen, responded to this reviewResponded 29 January 2012

Thank you for providing travellers with so much valuable information about our hotel and the South Yarra area. You have mentioned a number of the positives that our suites are equipped with. We always recommend that travellers contact our in-house reservations team if they have specific room requests. We are more than happy to do what we can to ensure you have a positive experience. I would also like to thank you for our suggestion for housekeeping. This is why feedback is so useful; without being told, you don’t always know. Thank you for taking the time to write this review, we look forward to seeing you again soon.

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