We stayed in a double room with ensuite bathroom. Very convenient location - a stone's throw away from Southern Cross Station and 2 tram stops away from Flinder's Street Station. The environment was very casual, vibrant and easy going. You can choose the degree of interaction you wish to have - you could be in the midst of people and yet have your own private space. The staff at the reception were friendly and helpful. Service was excellent (when the heater in our room was being fixed, they immediately arranged an alternative room for us). We did not use the kitchen much, but it looked huge, clean and well-stocked. We found the traveller's tips posted on the walls in the lobby quite useful. We are glad we chose to stay here over any other hotel, not just because it is value for money but because it felt home-like in a foreign country. When you return tired after a full day of sightseeing, it feels warm and welcoming.