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Reviewed 12 October 2018

Staying at a QT hotel definitely gives you the feeling of being part of the cool people, with its quirky-luxe design and stylish staff. The Melbourne branch is located right in the city center, just a few steps from the Bourke St mall and Chinatown. I happen to arrive rather early, but fortunately they could make the room ready a few hours before the check-in time.

The room is comfortable and has a good size, with standard amenities as expected for a hotel of this price range. Not many "freebies" here, besides tea & coffee. Even the laundry bag is available for purchase. However, the room price does include a continental breakfast, which is mostly bread, cereals, and yoghurt. For cooked dishes there's a separate menu and you have to pay per dish. This is fine, but what's on the menu does not seem that interesting for me. Being in the center of Melbourne, there are numerous cafes within one or two blocks that offer nicer breakfast/brunch.

To sum up, I certainly don't regret having tried this hotel, but I was hoping for a better value to warrant a repeat visit.

  • Stayed: September 2018, travelled solo
    • Location
    • Sleep Quality
    • Service
Thank SpiceNSpruce
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 October 2018

Each time we have stayed at the QT Melbourne (and thats been numerous) our experience has been flawless. Staff are friendly, attentive, helpful and knowledgable. Our room was as always spacious & comfortable with everything we needed. Rooftop bar is fabulous, albeit a little busy and noisy at times and Pascals bar and restaurant a great place to meet with people.

  • Stayed: October 2018, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Ian G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Navigate739506, Guest Service Agent at QT Melbourne, responded to this reviewResponded 4 weeks ago

Dear 'Ian G',

We are so pleased to hear that you have enjoyed so many stays here at QT Melbourne!

We are so lucky to have a team of such dedicated and passionate staff members who each do their absolute best to ensure every single guest has the most wonderful experience possible. We are also pleased to know that you are a fan of our beautiful hotel rooms, and our amazing rooftop bar which is becoming more and more popular in our warmer months! Our award-winning Pascale Bar and Grill is indeed a perfect place to meet with friends, and to have a delicious meal, and we are happy to hear that you have been able to experience it.

Thank you, once again, for such a lovely review. We can't wait for your next stay at QT Melbourne!

Kind regards,
Jacqueline Gillies
QT Melbourne Crew

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 October 2018

Perfect is the word I use for the QT Melbourne. There is nothing I could fault about our stay here. I researched so many places in Melbourne and decided to pay a little extra and stay at the QT. What a great decision. Fun, spotlessly clean, most comfortable bed I have ever slept on, amazing roof top bar, wonderful food in restaurant and beautiful staff which leads me to Anton. Anton met us at the hotel upon check in. What an amazing young man . The QT is very lucky to have such a wonderful employee to help make the guests experience extra special. From the moment we arrived till when we left he looked after us like royalty. He became a friend that offered advice on everything we needed to know about Melbourne. Thank you Anton, we will never forget you. Thanks QT for a wonderful experience. If ever back in Melbourne we will be staying at the QT for sure.

Room Tip: All rooms are beautiful but the ones with baths are wow
  • Stayed: October 2018, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank nadineyouman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 October 2018

Very friendly reception.Loved quirky decor. Fun lift that spoke to you! Fabulous meals in the restaurant. Delicious steak. Very comfy bed and crisp bedding. Tasty continental breakfast although not cheap. A suggestion that fresh pot of tea should be provided. An enjoyable stay.

Stayed: September 2018, travelled as a couple
Thank 9grandad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Navigate739506, Guest Service Agent at QT Melbourne, responded to this reviewResponded 4 weeks ago

Dear '9grandad',

Thank you for your great review!

We are thrilled to hear that you enjoyed all aspects of QT Melbourne, from our reception team, our sassy elevator, to our delicious Pascale Bar & Grill, which was recently awarded One Hat at the 2019 Good Food Guide Awards. We are also pleased to hear that you enjoyed our wonderfully soft beds, the best for a perfect night's sleep!

Thank you for your suggestion for fresh pots of tea to be provided, it will be passed on to our restaurant team.

Thank you again for your kind review, we hope to welcome you back to QT Melbourne in the future.

Kind regards,
Jacqueline Gillies
QT Melbourne Crew

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 October 2018

We stayed in a King Executive room. Room was nice, nice bed etc.

Bathroom lighting is poor for doing make-up.

Our major complaint is that our room (803) frequently had a smoky smell to the air. When we complained we were told that the hotel next door had a rooftop firepit and the smoke odour was drawn into the aircon system.

They offered to clean the room and put in an air purifier to take away the odour. When the room was serviced there was no air purifier put in the room.

The staff clearly knew of this problem. I find it astounding that this problem exists at all and that the hotel doesn’t tell anyone about it. If we knew this was a problem we would have stayed elsewhere.

It’s a shame that an otherwise nice hotel is spoiled by this problem that guests are not warned about.

Stayed: October 2018, travelled as a couple
Thank AMRFamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SimonC5344, Manager at QT Melbourne, responded to this reviewResponded 11 October 2018

Hi AMRFamily,

Thank you for taking the time to write your review from your recent stay at QT Melbourne and sharing your feedback.

I apologise for the smell you experienced and the impact this had on your QT Melbourne experience. On occasions there can be external environmental factors from the local area and as air conditioning draws in air from the outside we can be impacted by this. We do have processes in place to minimize any impact on our guests and I apologise for how it was handled at the time.

If you would like to discuss further please feel free to contact me directly at simon_coyne@evt.com and we do hope you return to QT Melbourne in the near future.

Kind Regards,

Simon Coyne
Rooms Division Manager

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