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“A disappointing meal”
Review of Thai Smile House

Thai Smile House
Ranked #49 of 442 Restaurants in Townsville
Price range: US$7 - US$25
Cuisines: Asian, Thai
Description: Thai Smile House is a relaxed centrally located Thai restaurant and take-away, right beside the Warrina Cinemas on Bayswater Road, in front of OTTO's Arcade. Priding ourselves on serving authentic Thai cuisine, we strive to deliver the best dining experience possible. We offer lunches and evening dining, a dine and drink licence with outdoor dining, Thai desserts, and Take Away. Plenty of off street parking, and easy access. Come in and enjoy a little part of Thailand, right here in Townsville.
Restaurant details
Description: Thai Smile House is a relaxed centrally located Thai restaurant and take-away, right beside the Warrina Cinemas on Bayswater Road, in front of OTTO's Arcade. Priding ourselves on serving authentic Thai cuisine, we strive to deliver the best dining experience possible. We offer lunches and evening dining, a dine and drink licence with outdoor dining, Thai desserts, and Take Away. Plenty of off street parking, and easy access. Come in and enjoy a little part of Thailand, right here in Townsville.
Reviewed 7 December 2017

My partner and I were disappointed with our meals here a couple of nights ago. The green seafood curry had nice flavour, but had very little ingredients, seeming to rely on the small serving of rice to make up the bulk. The three prawns were very much over cooked, very soft and almost mushy. My partner's pad thai was a reasonably good serve but completely lacked flavour. I could only liken it to what I thought it would be like to eat shredded cardboard. I think there are many other Thai restaurants in Townsville which offer a better dining experience than this.

    • Value
    • Service
    • Food
Thank kjbailey2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ThaiSmileHouse, Manager at Thai Smile House, responded to this reviewResponded 8 December 2017

Hi KJ,

I am sorry that you have had this experience at our restaurant. it certainly goes against the trend, and is a great concern to us when it happens. Your review doesn't mention whether it was dine-in, or take-away, but appeared takeaway when you mentioned it was made up with rice.

The green curry is one of our most popular curries, and our prawns are from a long term local supplier, and not imported. We use the local produce, due to concern with white spot from imported. Normally excellent quality.

The Pad Thai is also a another popular dish in our restaurant. Our sauce is less salty then most, due to a different ingredient used from most Pad Thai's.

Again, I'm sorry that you have had this rare experience, and hope that you would return, make yourself known, and let us show you the quality that we are typically known to serve.

Thanks again for the feedback, we have taken it seriously, and will discuss with our chefs.

Thai Smile House

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (35)
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6 - 10 of 35 reviews

Reviewed 11 November 2017

Lovely atmosphere, great food, difficult to choose from menu. Soup served in clay bowls was a nice touch. Clean surroundings. Quiet.

Thank TsvlLady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ThaiSmileHouse, Owner at Thai Smile House, responded to this reviewResponded 13 November 2017

Thank you for your kind words, our staff always enjoy hearing that they have done well. We hope that we see you again soon, and you spread the word to friends and family as well. Gai

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Reviewed 27 October 2017 via mobile

Had dinner here tonight with the family. Honestly some of the best Thai I have ever had. Flavoursome and tailored to ensure that my 6 and 7 yr old grand kids could enjoy as well. Happy helpful staff who bent over backwards to make sure we enjoyed our meal. The meal was freshly cooked and delicious.

Thank wendy f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ThaiSmileHouse, Owner at Thai Smile House, responded to this reviewResponded 29 October 2017

Thank you for your kind remarks, we are always happy to hear that our customers enjoy our food, and particularly the children. We do hope to see you again soon.

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Reviewed 22 September 2017 via mobile

After reading the reviews went here for lunch and also order takeaway. Green chicken curry had a lovely flavour however serving size was very small as was with the four takeaway meals we ordered. My husband loved his soup but I was very disappointed with their chicken cashew stir fry. Coconut rice again not very generous serve for a large $5 size. Massaman beef curry was quite tasty, beef nice and tender. Wine reasonably priced. Won't be going back will stick to our favourite opposite the R.S.L.

Thank Debbie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 September 2017

Consistently tasty and delicious. - this is the best quality Thai food in Townsville.
Pair you favorite curry with a crispy sauvignon blanc and your night is made.

    • Value
    • Service
    • Food
Thank A-Reel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ThaiSmileHouse, Manager at Thai Smile House, responded to this reviewResponded 23 September 2017

Thank you for your kind review. We strive to offer a quality dining experience, and our customer feedback is so critical to achieve this. We always look forward to our regulars, and new customers enjoying our little part of Thailand.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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