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Savings alert! 21% below average rates

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Reviews (913)
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All reviewsvalet serviceone bedroom suitethe gold coastgames roomcooking facilitieswould stay againspacious roomper nightbuffet breakfastgreat poolbus stoplight railmain beachspa bathcavill avenuesurferskitchenette
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58 - 63 of 913 reviews
Reviewed 12 August 2017

Stayed for 2nights whilst attending a conference at Surfers. The hotel is very tired looking all over and in need of a refurbishment inside and out. Having said that though, the staff keep it very clean. The rooms/bathrooms/kitchenette were clean, and so were the restaurant and outdoor areas. The swimming pool and spa looked good even though I didn't get a chance to use them. I stayed one night in a room on a lower floor facing the main road, there was a lot of road noise throughout the night hence I asked to be moved to the other side of the building on a higher floor the next night which was much more pleasant. I recommend asking for a room on higher floor or facing the hinterland (still good views). The restaurant menu was very limited and whilst convenient, you could get much better a short walk away. Front desk staff were very helpful and obliging-changing rooms for me, allowing me to leave luggage post check out. They could however, be more smiley and friendly! Overall, you get what you pay for, it's definitely value for money on the Gold Coast.

Room Tip: higher floors, facing hinterlands are quieter.
  • Stayed: August 2017, travelled solo
    • Value
    • Location
    • Service
Thank princessR7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 August 2017 via mobile

Spent a week at this Hotel (Formally Australis) Reception are friendly. Hotel staff park your car for you and when vehicle is required again they will park it outside in the court area.Rooms are spacious and clean.A tip when walking to Surfers Paradise or Broadbeach rather than walk to the front of the hotel, walk through the pool area and exit out the back. Would definitely recommendof appeals for this Hotel. n.b free papers and magazines in the reception area each morning.

Stayed: August 2017, travelled as a couple
Thank Stella Frost
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 July 2017

The hotel was not very aesthetically pleasing.. Putting that aside, the room was massive, the staff friendly, location very good & amenities excellent. I would happily stay there again.

Amenities included spa, pool, fitness room, games room, bbq area, restaurant, convenience store & valet parking.

  • Stayed: July 2017, travelled solo
    • Value
    • Location
    • Service
Thank Simon H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
3
Reviewed 13 July 2017 via mobile

As a ultiqa member for the last 20 years I have always been very pleased with the accommodation I have booked.I don't complain easily but I found the alpha sovereign south tower well below the standard I was accustomed to with ultiqa.
The shower was small and hence the water went all over floor and toilet.No room was not attended to the whole time we were there which meant we had the same towels for a week.The bed was soft and very uncomfortable and pillows were awful.The air conditioner didn't work.
On the plus side the staff were friendly and helpful.The buffet breakfast was good.Good size pool and we enjoyed the spa on several occasions.
Will inform ultiqa about our stay.

Stayed: July 2017, travelled with family
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 July 2017

After attempting to check in and finding their service deplorable, we asked for a refund and was rudely spoken to and sworn at by the "manager". Digusting place and would never recommend it to anyone. We ended up staying at The Watermark and they were amazing. Nothing was too much trouble. Filthy environment.

Stayed: July 2017
4  Thank micktob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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