After a small hiccup Nick (Duty Manager) sorted everything out for us. Nick was very accommodating and pleasant. The room was very clean and tidy. The Flavours Restaurant was also clean and tidy and the staff were very friendly. The restaurant had a fantastic selection for the buffet breakfast. Room service was fast and the meals absolutely superb. The Australis Sovereign was central to everything and everywhere that we wanted to visit. The valet service also a godsend.