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Reviews (179)
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All reviewsa garden view roomhot and cold foodsmall fridgefree undercover parkingthe gold coaststeam roomeasy walking distancereception deskthe ground floorwashing machinelocation is fantasticpool area isan upgradecavill avenuetenniscourtsurfers
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Reviewed 21 January 2018

Most of the front of house staff lacked experience, eye contact or personality. The toilet had faecal matter left on it.
The carpet was old and stained.
The aged mattress was years past its use by date and had a large rip in the fabric.
The pool & gym were well kept and tidy.
Great position & close to restaurants.
The complementary breakfast was basic. Apart from the dinner plates everything else was disposable. This was particularly annoying.
While a plastic cup of tea was free, coffee was $2.50. It was appallling.
I have concerns the food was not kept at correct temperature and may not meet Australian food handling guidelines.
Other rooms appeared modern, ours was cerainly not. Think 80's decor, imitation plastic cane furniture. The tv was 21cm.
Wi fi was intermittent.
Overall particularly average.

Stayed: January 2018, travelled with family
1  Thank JuneeJeff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ResortManagement1, Front Office Manager at Paradise Island Resort, responded to this reviewResponded 14 June 2018

Hi JuneeJeff,

Thank you for choosing to stay with us at Paradise Island Resort.

We apologize that you did not enjoy your stay with us and will take your feedback strongly into consideration and address the issues you have mentioned.

Please be aware that there is free coffee offered at breakfast and only Espresso machine made coffee is priced.

We have safely and continuously passed all food and health inspections on every inspection.

WIFI is a free service but we will discuss your feedback with the internet provider.

Thank you

Paradise Island Resort

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 January 2018

We had stayed there previously and gave a good report so went back again
This turned out to be a big mistake
The room they gave us was in a very poor state
The air-con didn't work, the room needed painting, the furniture was junky and the bed uncomfortable. I complained to the front desk but they were not interested
What a change to the first time we stayed there only a few months earlier where we had friendly staff, were given a good room and they just couldn't do enough for us
I know the breakfast is free and we shouldn't complain but plastic plates and spaghetti?? Recommend a walk to the beach and have breakfast there
Definitely NOT going back for a 3rd time
My apologies to anyone who stayed there based on my earlier review

Room Tip: Its the luck of the draw - we have stayed in both a really good room and a really bad one
  • Stayed: December 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank Frankly-speaking100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 January 2018

Always book hoitel with airconditioning and a bath. They advertise both. Yes got airconditioner but no remote. Saw reception but lost, sorry. No plug for bath. Sorry havn't got one. Suggest you book elsewhere

  • Stayed: January 2018, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
3  Thank foody516
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 January 2018 via mobile

Honestly very disappointed, the room is filthy, theres hair and nail clippings left on the floor as well as dust. They have stated a one bedroom apartment, when in fact it can only be described as a studio at best. Will not recommended

Stayed: January 2018, travelled with family
Thank Emad A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 January 2018

The staff at Reception were unfriendly and some of them were quite rude not only to us but to other customers which we witnessed. The mattress was worst than those in Backpackers' accomodation ( though they charged an unbelievable amount of AUD 180 per night) . While the building looks elegant, the rooms, amenities and services tell a totally different story. The building is old and needs a makeover. The door was peeling off and looked ugly. The rooms require some painting and the carpets were disgustingly dirty and you squirm to walk on it bare feet. The mattress was hard and reclines when you lie on it giving a see-saw experience (absolutely uncomfortable) and it is the same story with the couch which is damn old and needs to be thrown away. The freezer in the fridge was full of ice and needs to be dumped. The kettle was full of stains (someone might have misused it for cooking something) . When reported to the reception, their attitude was absolutely repulsive, claiming that every room and apartment in their facility is owned by different individuals and some owners do not listen to changes. We argued about what the "Body Corporates " are doing and they were giving all kinds of excuses and we could not move out earlier as it was a "Non-refundable" Booking. For God's sake, some agency should take drastic actions against the Body Corporate who run this place or this place needs to be classified as a Backpacker Accomodation. We talked to many other tourists staying here and they said that their rooms are even worse with stained sheets on their beds and stained towels. At least, our aircon and toilet were in better working conditions than others. It is time that there should be a Tourists Union and raise the issues with Body Corp and the building be given to another Body Corp Agency. It is disgusting to call this place a Resort. The rooms facing the river may have good views but the stench from the dirty algal contaminated waters could be a health risk. It is a breeding ground for mosquitos and other insects which constantly invade the rooms and suck our blood and we had to use Mosquito repellents to keep them away adding to our woes. We went there for a relaxing holiday but ended with anger, stress and unhappiness. Lot of smokers around making it difficult to leave the door to balcony open. Since a number of apartments are owned by individuals they smoke to their hearts' content with least respect for non-smokers.

Room Tip: 2 bed room Apartments better than River View rooms.
  • Stayed: January 2018, travelled with family
    • Location
    • Rooms
    • Service
4  Thank TravellerPorirua
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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