We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Will definitely come back!” 4 of 5 bubbles
Review of Watermark Hotel & Spa Gold Coast

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
Watermark Hotel & Spa Gold Coast
Ranked #8 of 33 Hotels in Surfers Paradise
Sao Paulo, SP
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Will definitely come back!”
4 of 5 bubbles Reviewed 27 February 2012

Me and my boyfriend had the luck to get a Groupon Voucher for Watermark Hotel and we spent my birthday over there last week, in Feb 2012. The experience was pleasant, the Hotel is well located and beautiful, the room is spacious, modern and I couldn't forget the extremely comfy mattress when I left. The only thing I missed was a bigger (or some) variety of pastry and cakes for breakfast, it was delicious, but there's mostly salty things.
I definitely recommend Watermark and would love to be advised of sales and future promotions, because either full or voucher price it's worth it!
Thank you to all friendly staff, my stay was very happy.

  • Stayed February 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Lia_Oliv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Watermark_Management, Manager at Watermark Hotel & Spa Gold Coast, responded to this review, 1 March 2012
Happy Belated Birthday!

Thank you for passing on your comments. We are thrilled to see how our product has delivered the services you expected. I also thank you for suggesting that a bigger variety of sweet pastries should be considered on our breakfast buffet –we will definitely consider this.

May I request that you “like” us on Facebook to receive the benefits of all the upcoming promotions and specials, alternatively contact our marketing department on (07) 5588 8333 to receive monthly newsletters on the most current deals available.

We look forward to welcoming you back, hopefully in the not too distant future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

1,391 reviews from our community

Traveller rating
    426
    617
    230
    67
    51
See reviews for
334
549
74
107
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (286)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • English first
  • French first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Stoke sub Hamdon, United Kingdom
Level Contributor
76 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
4 of 5 bubbles Reviewed 24 February 2012

We stayed in the Watermark in a Standard room. The hotel is in a great position one street back from the beach and less than 3 minutes walk from cavel avenue & the local night life. The room was very clean light and airy with every thing you would expect from a 4 star hotel. My only negative is the wifi is very expensive at $25 per 24 hours if you also have breakfast it works out cheaper to upgrade to a luxuary room where the wifi and breakfast is included and off course you have a better room with better views. We did enjoy our stay at the watermark hotel & we would stay here again.

Room Tip: If your having breakfast & wifi upgrade its cheaper
See more room tips
  • Stayed January 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Brian E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Watermark_Management, Manager at Watermark Hotel & Spa Gold Coast, responded to this review, 1 March 2012
Thank you for taking the time to write your positive feedback on ‘tripadvisor’. We were delighted to read that you enjoyed your stay during your tour of Australia. Your praise about the great location and clean rooms is greatly appreciated. As for the high internet prices we have done some research against our competitor Hotels only to find that we are in fact in line with the market. However internet access has become a critical part in ones everyday life and rest assured that the team at Watermark Hotel & Spa will be constantly looking for better alternatives.

We look forward in welcoming you back again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane QLD
Level Contributor
158 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
3 of 5 bubbles Reviewed 23 February 2012

Stayed here one night and the Check In staff were friendly but hadn't heard of teh Travel Agent our Company uses even though it is one of the biggest in OZ. Just paid by C/C instead as I couldn't be bothered expaining to her how it was

Anyway went to my room and it wasjust you stock std Hotel room with two queen beds in it. Small TV all the Free to air cahannels with a couple of Pay TV channels. Weoodwork all needed a new coar of varnish. Batroom was clean but tired looking. Showed had heaps of pressure.

Sleep quality was ok.

They have vouchers in the room for $10 off Dinner or Breakfast so i used it for breakfast. They had a very good xhoice of foods and would also make Pancales or Omelettes.

Overall it was not too bad. Would probably stay there again as it is central to most things for me.

  • Stayed February 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank CamnViv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Watermark_Management, Manager at Watermark Hotel & Spa Gold Coast, responded to this review, 24 February 2012
Thank you for taking the time to write your feedback on 'tripadvisor', thus assisting us in continually improving our facilities and services!

We appreciate you bringing the shortcomings you experienced to our attention and the constructive way in which this was done. In regards to your comments about the hotel room I am pleased to inform you that final stages are being put together to upgrade our Standard Rooms. I would also like to mention that during the month of March 2012 our Television Sets will be upgraded to the new Life Style Panels which offer our guest’s state of the art technology with access to the Internet, television, skype and movies on demand.

Thank you again for your review and we look forward to welcoming you back to the hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 22 February 2012

We stayed here (our 2nd time) in November 2011 in a Club Watermark room. Booked at the very last minute because we checked in and out of Mantra Legends within 2 hours due to its extreme uncleanliness and terrible customer service (see my review of this horrid place: http://virtualtourist.tripadvisor.com/ShowUserReviews-g255072-d256749-r122009878-Mantra_Legends_Hotel_Gold_Coast-Surfers_Paradise_Gold_Coast_Queensland.html + I never got the refund promised. Mantra Legends staff are NOT trustworthy or good hoteliers).

Very happy with cleanliness of our Watermark room and the hotel, overall. If the bathrooms were refurbished it would be 5 star in my eyes, but it was clean and better than many I've stayed at in other hotels.

Had a lovely cooked to order breakfast and wished we could stay longer, but as it was a last minute booking, everything was booked out in Gold Coast the next night.

Great proximity to centre of Surfers Paradise.

I would personally stay here again.

Room Tip: Get a Club Watermark room if you can snag a good deal.
See more room tips
  • Stayed November 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank jgsyd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Watermark_Management, Manager at Watermark Hotel & Spa Gold Coast, responded to this review, 22 February 2012
Thank you for taking the time to post your comments on Trip Advisor after your recent visit to the Gold Coast. We truly appreciate that you have taken the time to provide us with an in depth outline as to what transpired during your stay.

We were most pleased to hear that your expectations had been exceeded, as it is our mission to focus on our guest’s enjoyment and service delivery. Thank you for pointing out some of our very unique selling points and commenting on how centrally located we are!

It was our pleasure to host you and we look forward to welcoming you back (3rd Stay) so that you can enjoy our hospitality to its best.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wollongong
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 bubbles Reviewed 20 February 2012

I booked the Watermark on recommendation from a travel agent who strongly advised to pay the extra and book the "Club" Watermark rooms as they were five star and on the upper level. When I arrived (Jan 21 2012) with my children for our four-night stay I was truly shocked at the standard of the room - so shocked I rang the Duty Manager to check they had given us the correct booking. The rooms are pokey to say the least and the bathroom grotty and small. The other catch is that, if you are travelling with children, you cannot upgrade to any of the Club Watermark packages (breakfast, afternoon cocktails etc) - even though they will happily charge you for the privilege of staying in the "five star" Club Watermark rooms. The pools were small with broken pool furniture - the only positive about the whole place is the Italian restaurant across the road! Pokey, lack-lustre and like living in a shoe box ... there are plenty of better Gold Coast options, especially for families.

Room Tip: Check all the inclusions before paying the extra for Club Watermark rooms. Riverview (west facing) r...
See more room tips
  • Stayed January 2012, travelled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank erreya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Watermark_Management, Manager at Watermark Hotel & Spa Gold Coast, responded to this review, 22 February 2012
Thank you for passing your comments on your experiences at our hotel. We apologize for not living up to your expectations and appreciate your honesty around the shortcomings you experienced.

The Club Watermark Experience is the next level of customer service with accommodation on the top 2 floors, chilled bottle of Chandon on arrival, access to the Club Lounge with evening canapés and drinks, hot and cold breakfast selection, valet parking and guaranteed late check out. If you stayed in a Deluxe Room these offering will unfortunately not be included. We acknowledge your comment about the pool furniture and can assure you that the Hotel has recently upgraded the outdoor furniture.

I would appreciate the opportunity to speak with you further about your particular experience, if I could kindly ask that you contact my office directly.

Thank you again for your feedback.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Surfers Paradise hotels
0.4 km away
Novotel Surfers Paradise
Novotel Surfers Paradise
#16 of 33 in Surfers Paradise
3.5 of 5 bubbles 231 reviews
1.2 km away
QT Gold Coast
QT Gold Coast
#4 of 33 in Surfers Paradise
4.5 of 5 bubbles 2,550 reviews
1.3 km away
Crowne Plaza Surfers Paradise
Crowne Plaza Surfers Paradise
#6 of 33 in Surfers Paradise
4.0 of 5 bubbles 1,132 reviews
Show Prices
Show Prices
Show Prices
0.9 km away
Mantra on View Hotel
Mantra on View Hotel
#12 of 33 in Surfers Paradise
4.0 of 5 bubbles 2,269 reviews
0.6 km away
Mantra Circle on Cavill
Mantra Circle on Cavill
#7 of 33 in Surfers Paradise
4.0 of 5 bubbles 2,679 reviews
0.7 km away
Vibe Hotel Gold Coast
Vibe Hotel Gold Coast
#18 of 33 in Surfers Paradise
3.5 of 5 bubbles 2,797 reviews
Show Prices
Show Prices
Show Prices

Been to Watermark Hotel & Spa Gold Coast? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Watermark Hotel & Spa Gold Coast

Property: Watermark Hotel & Spa Gold Coast
Address: 3032 Surfers Paradise Boulevard, Surfers Paradise, Gold Coast, Queensland 4217, Australia
Region: Australia > Queensland > Gold Coast > Surfers Paradise
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Spa Hotel in Surfers Paradise
#5 Business Hotel in Surfers Paradise
#6 Romantic Hotel in Surfers Paradise
#8 Luxury Hotel in Surfers Paradise
#8 Family Hotel in Surfers Paradise
Price Range (Based on Average Rates): €
Hotel Class:4.5 star — Watermark Hotel & Spa Gold Coast 4.5*
Number of rooms: 388
Official Description (provided by the hotel):
The Watermark Hotel & Spa is located in the heart of Surfers Paradise, the host of magnificent beaches, shopping and restaurants. Guests enjoy a day spa and hair salon, two outdoor swimming pools and spas, a fitness centre and games room. Our modern designer rooms enjoy ocean or hinterland views and include a flat-screen TV, fridge and are fully air conditioned. The en suite bathrooms are supplied with essential amenities and a hairdryer. Shared laundry facilities are available. L'Aqua Day Spa boasts a variety of massage treatments, and features premium products to ensure pure indulgence. Waves Buffet Restaurant offers a hot buffet breakfast daily, and an International Buffet for dinner. Visit Clifford's Grill & Lounge and Walrus Social House (bar, gaming, cafe) for a night of great tastes and tempting cocktails. The Hotel is ideally positioned on the Surfers Paradise Station of the Light Rail connecting to Gold Coast Convention Centre and Jupiters Casino, or a five minute walk to Cavill Avenue. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Travel Republic (UK) and Agoda so you can book your Watermark Hotel & Spa Gold Coast reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Watermark Hotel And Spa Gold Coast
Watermark Hotel Gold Coast
Watermark Hotel Surfers Paradise
Watermark Hotel & Spa Gold Coast Surfers Paradise, Australia

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing