Issue with the car park on arrival - hotel boom gate did not work, and no reply when pressing the "assistance required" button. Parked in a general "resistance visitor" spot, and ran into another guest who had the same problem. Assured at check in that the car was fine to park there on the slow Sunday, which soothed our concerns.
Rooms were beautiful and the bathrooms perfect. Little touches made the room nice. Awkwardly, despite the reservation being made in my female name, the birthday amenity from the manager was addressed to “Mr.”, but I didn’t mind because the thought was lovely and the chocolates were divine. Room compendiums are already looking used though. Mattress topper is perfect, just a little firmer than the Sofitel So Beds but I preferred it.
Called the operator ("Magic") and automated to hold which was good because it wasn't ringing out, but waited 5 minutes every time we called for ice, food and extras. A little frustrating that the phone wasn't portable, as we had to sit at the desk or on the bed while waiting.
Room service was disappointing, especially since I’m from a food and beverage background and my partner is a chef. Ice coffee undrinkable for him, espresso was burnt and so bitter. Meals weren’t as described by operator, and tasteless meat. Some shining star choices on there though.
Minibar selection was amazing even though we didn’t have anything; it was nice to have all of the choices there.
Check in and out was quick, and they were very patient with my card which had chip faults.
- Official Description (provided by the hotel):
- Hilton Surfers Paradise is the ultimate Gold Coast retreat, with famous beaches, shopping, dining and entertainment located right at the door step. The urban style resort offers a host of leisure facilities including four heated swimming pools, an indoor spa and sauna, pool bar, two gymnasiums and a theatre. For your comfort, the property is also home to an Executive Lounge with spectacular views of the Gold Coast from its' 15th floor location. The new signature restaurant at Hilton Surfers Paradise, Catch, offers a coastal atmosphere, and a menu focusing on fresh, sustainable seafood. As one of the newest 5 star hotels in the region, Hilton Surfers Paradise combines world class service and style with the benefits of a premier location to deliver an experience that promises life long memories. When staying at Hilton Surfers Paradise, you have the option of hotel rooms and suites, or the fully serviced, self contained, apartment style residence, which come complete with kitchen, laundry and separate living space. ... more less
- Reservation Options:
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- Also Known As:
- Hilton Surfers Paradise Hotel And Residences
- Hilton Surfers Paradise Hotel Gold Coast, Australia