We went there 10 minutes before closing . We had driven 2 hrs before flying out early, the next day. They wouldnt let us in without charging full price for 2 kids & 1 adult.. The kids were so dissapointed. All the kids wanted to do is pat one of the many cats....Terrible customer service . Not very friendly people..
What date did you go please?
We would never charge full price as we have half sessions. Our operational times are clearly shown in our website, google and Facebook.
Unfortunately we cannot stay open for late arrivals. Our staff work a big day and Australian Fairwirk laws don’t permit staff working excessive hours, we need to be mindful of everyone.
If you went to anything with open and closing times you’d experience the same, the movies don’t have a cheap entry for the last 10 minutes nor does Sea World, movie world, etc. so to review us so poorly as you were late is rather nasty and unfair.