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All reviews seafood buffet kids club full size fridge one bedroom suite convection microwave man made lagoon lagoon beach warm hospitality the salt water pool marina mirage extra space tropical fish shower cap huge bathroom pool area city view citrique restaurant
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Reviewed 14 March 2017

Fabulous facilities with a lagoon where you could snorkel at tropical fish and very good children/family pool and lazy river. Easy short walk to an endless beach!Views from higher floors are spectacular.

Friendly and extremely helpful staff at reception, restaurants and customer services.

Excellent restaurants within the hotel and within easy walking distance.

Room Tip: Go high and river / sea views.
  • Stayed: January 2017, travelled as a couple
    • Value
    • Location
    • Service
Thank David C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarriottVacationClub, Customer Care Manager at Marriott Vacation Club at Surfers Paradise, responded to this reviewResponded 15 March 2017

David, thank you for a perfect review. We are pleased to hear you enjoyed your stay with us here at Marriott's Surfer's Paradise.

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Reviewed 11 March 2017

Hotel is located about a 15min walk to main shopping area and the beach. Room was spacious with a kitchenette and a balcony overlooking the pool area.
There is a regular pool and also a salt water lagoon with fish that you can snorkel in. Great for kids. Also has a water slide.

Stayed: March 2017
1  Thank Petros B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarriottVacationClub, Customer Care Manager at Marriott Vacation Club at Surfers Paradise, responded to this reviewResponded 13 March 2017

Petros, thank you for your review. We are pleased to hear you enjoyed your stay and the resort.

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Reviewed 10 March 2017 via mobile

We arrived early and asked to check in if possible. Initially receptionist says he will do something to assist. However he tried to upgrade room and charge more which we did not want, therefore he said he do not have than early check in availability for us. First Marriott with this attitude, very disappointed as hotel do not seem to be overbooked at all. Had impression that because we would not spend more money for upgrade he just changed his mind. After initial friendly smile and positive
attitude that we may get the room earlier.
Asked for water and he also mentioned that is usually water they supply on check out, we found this very rude and not friendly at all.
Concierge was only professional took our luggage to hold till room get ready and gave us card for complimentary drinks. Best guy in the hotel. Our first day but not impressive at all appart from concierge.

Stayed: March 2017, travelled with family
Thank JordanGII
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarriottVacationClub, Customer Care Manager at Marriott Vacation Club at Surfers Paradise, responded to this reviewResponded 13 March 2017

Thank you for taking the time to share your feedback with us. As we are a Vacation Club, our villas take longer to prepare for arrival and early check-ins are not always available. We apologize for any inconvenience you experienced. We look forward to exceeding your expectations on your next Marriott Vacation Club stay.

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Reviewed 5 March 2017

Holidayed here for a weekend and was overwhelmed with this gorgeous hotel. It has aged well! The rooms were renovated and felt fresh. The pool area = amazing! Our daughters spent hours chasing the fish and on the waterslide.

I was disappointed with the speed of service by the pool - over half an hour to get a bottle of champagne? (decanted into a carafe - which i understand is due to the sand pool and glass but maybe should have been advised on ordering a $60 bottle?!)

Front office staff were friendly and helpful as were concierge. Staff in the club a little disinterested? and not overly friendly. Club itself could do with a facelift :-)

  • Stayed: February 2017, travelled with family
    • Value
    • Location
    • Service
Thank lannycal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarriottVacationClub, Customer Care Manager at Marriott Vacation Club at Surfers Paradise, responded to this reviewResponded 6 March 2017

Thank you for taking the time to share your feedback and leave a review. We are happy to hear you enjoyed your stay and hope you will join us again sometime here at Marriott Vacation Club at Surfer's Paradise.

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Reviewed 3 March 2017

This is a lovely clean & fun place to stay. The rooms are open with great views. If you like swimming or lounging by the pool this place is for you. A beautiful large salt water lagoon with tropical reef fish and waterfalls, bring our mask. A water slide area for the kids. A long meandering current pool for exercise and jacuzzis. The outdoor snack bar has great hamburgers. The restaurants on site are good and you are close to tram to get you anywhere in the Surfers Paradise area shops, beaches and restaurants. The staff are very accommodating, helped book trips and there is a terrific kids club on the 3rd floor!! Nice walking paths in the area as well as perfect beaches.

Room Tip: Lagoon view gets you both ocean and pools view. Upper floors better views.
  • Stayed: February 2017, travelled with friends
    • Rooms
    • Cleanliness
    • Service
Thank Aquadiva5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarriottVacationClub, Customer Care Manager at Marriott Vacation Club at Surfers Paradise, responded to this reviewResponded 6 March 2017

Thank you for a perfect review! We are so happy to hear you enjoyed your stay with us here at Marriott Vacation Club at Surfer's Paradise. We hope you will join us again sometime.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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