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Sheraton Grand Mirage Resort, Port Douglas
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Reviews (559)
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All reviewsseafood buffetfeast restaurantpool barlagoon roomin room diningduty managerdirect accessmain restauranttour desksalt waterpool siderooms are greatthe great barrier reefminute driveshuttle busfour mile beachwe loved our stay
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53 - 58 of 559 reviews
Reviewed 15 February 2018 via mobile

Our sincere thanks to Simon and the management and staff at this great and unique resort of resorts. Smiles everyday from all the Sheraton team. 7 days into our 12 days and it just keeps getting better. Glad we have another 5 days to relax and have more good cheer during our 40th anniversary. We will have some very pleasant memories and we look forward to our next visit. Thanks, peace in your hearts and fortune in your steps. Francis and Lynne V. Port Hacking, Sydney

Stayed: February 2018, travelled as a couple
Thank LifeIsFun52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 February 2018 via mobile

The Sheraton resort is a lovely place to stay,however we chose to stay in a pool access room ,my expectations were high,as it’s suppose to have this great reputation
This morning is our last day ,I have been woken up by this alarm on the bedside table that I for the life of me can’t find the off button it’s 6:30 am the air conditioner has stoped working for the second time in our 2 night stay,I cannot have a coffee as I wait for my husband to wake because the coffee from yesterday was not replenished hence I’ll have a cup of tea ,somehow over night the little kettle won’t work ,I have tried a few sockets around the room ,so with the beep of the alarm serenading me here goes
After coming from a different hotel,we arrive and check in ,told we to go to find our room we could park on the South side ,no help with luggage,(but ok 5 star)
No robes in the room so I rang housekeeping ,if I want them they will bring them ,the waffle kind ,they arrive with no belts and would fit a small child ( no use to me )
Any way besides all that it very picturesque the pools are beautiful it’s all been refurbished but still looks a bit dated my experience has not been great

Stayed: February 2018, travelled as a couple
3  Thank Patricia S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steve M, General Manager at Sheraton Grand Mirage Resort, Port Douglas, responded to this reviewResponded 15 February 2018

Hi @Patricia S,

Thank you for your recent review following your stay recent stay with us at the Sheraton Grand Mirage Resort Port Douglas. Your comments are truly valued, and it is concerning that service expectations in some areas has left a less than a favourable impression on the rest of your stay. Your detailed feedback is important to us and has been passed onto the team.

I do encourage to contact me directly so we may have the opportunity to provide an enjoyable return stay in the future.

Regards,

Steve Molnar
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 February 2018

My wife and I spent a week here in early February. It’s a sprawling resort with lagoon type pools on the ocean side. The pools have beaches with sand on their edges....for good reason. The resort is set on a 4 mile beach that is simply amazing to look at. Problem is that’s all you can do is look. It was stinger season and the beach was deserted. Apparently the jellyfish and saltwater crocs have become pretty nasty. The entire hour long bus ride from Cairns was spent listening to a prepared warning about all the things that can kill you in this part of the world. 17 of the 20 most dangerous snakes in the world, spiders, crocs, jelly fish etc....we felt safe at the resort, weather was great, food and service was excellent.
We upgraded to a lagoon entry room which we enjoyed. The balcony was tiny but it was too hot to sit there anyway. The location was mostly about seeing the Great Barrier Reef and the day we spent on the reef was one of the best vacation days yet.

Stayed: February 2018, travelled on business
Thank Stephen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steve M, General Manager at Sheraton Grand Mirage Resort, Port Douglas, responded to this reviewResponded 12 February 2018

Hi @Stephen S,

Thank you for taking the time to share your experience in Port Douglas, and at the Sheraton.
We are lucky to live amongst such unspoiled natural beauty and are glad you had the chance to experience some of the region's World Class attractions. Take care and we hope to see you travel back soon.

Kind regards,
Steve Molnar
General Manager, Sheraton Grand Mirage Resort Port Douglas

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 February 2018 via mobile

This place was awesome, from the minute we pulled up you just knew this was going to be a great holiday. We were greeted by Jack who kindly gathered all our luggage and loaded it onto he’s cart while we checked in. Checking in was easy with Sharon who explain where everything was and what we had in our package. Our Lagoon edge room was awesome with a ladder on our balcony straight into the pool and a special mention to Innes who cleaned our room daily ( its people like you that make us come back ). The resort was beautiful and very well looked after, golf course across the road was great and it was only about 7 mins into town. We had a late flight home and Matt on the front counter was more than happy to give us a late check out that made our stay at the Sheraton one of the best holidays we have had and we will definitely be back.
PS: Pools & food outstanding and all the staff do an exceptional job to make your stay awesome.

Stayed: January 2018, travelled with family
1  Thank rocketrod1969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steve M, General Manager at Sheraton Grand Mirage Resort, Port Douglas, responded to this reviewResponded 12 February 2018

Hi @rocketrod1969,

Thank you for such an outstanding review!
We take great pride in ensuring our guests receive 5-star service. Such high recommendations are of great value to the Resort and all our Associates. I have passed along your praise to Jack, Sharon, Innes and Matt, and on behalf of the Sheraton Grand Mirage Resort Port Douglas we thank you and look forward to welcoming you back.

Warmest regards,
Steve Molnar
General Manager, Sheraton Grand Mirage Resort Port Douglas

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Reviewed 4 February 2018

We had a girls long weekend at the Sheraton recently. We particularly loved all of the swimming pools and the landscaping. The rooms were tastefully decorated, however it would have been nice to open the window for some fresh air (just personal taste). It was great being so close to the beach for morning walks and cocktails in the lounge bar were sensational too. We took advantage of the deal where you are provided with a $15 voucher per room for each day that you do not request house keeping - it paid for our lunch in the cafe which was nice (or a cocktail during happy hour at the pool swim up bar!).

  • Stayed: January 2018, travelled with friends
    • Rooms
    • Cleanliness
    • Service
2  Thank Lilwend
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steve M, General Manager at Sheraton Grand Mirage Resort, Port Douglas, responded to this reviewResponded 12 February 2018

Hello @Lilwend,

It is great to hear your and your friends enjoyed a long weekend at the Sheraton. We are glad you made the most of your Eco Vouchers (and thank you for participating in this eco initiative) and hope this weekend getaway is a regular occurrence!

Warmest regards,
Steve Molnar
General Manager, Sheraton Grand Mirage Resort Port Douglas

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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