We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Clean, ample and exceptionally friendly.”
Review of Reef Palms

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Reef Palms
Ranked #3 of 63 Hotels in Cairns
Certificate of Excellence
Reviewed 4 October 2012

Large clean room with everything I could have needed for my stay. Nice swimming pool area too. Less than a 20 minute walk from the town centre made it a lovely place to stay. Sharon, David and all the rest of the staff were exceptionally friendly and helpful. I was too early to check-in on my first day but it was no problem atall to freshen up, leave my baggage and go into town. I was even offered a beach towel to use at the Lagoon and was given a map and directions. Sharon helped me booked all the trips I wanted to do and always enquired how my day went. I had an early domestic flight but it was not a problem for David to take my to the airport earlier than the advertised time for the free shuttle bus they provide. The personal service really made it for me and was touched that David said that his guests being happy makes him happy. Really excellent stay and I would definatly return.

  • Stayed: September 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Fishlover89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sharon H, Owner at Reef Palms, responded to this reviewResponded 5 October 2012

I admire guests who travel the world on their own and David and I love to hear about their days out on tour, it not only gives us feed back on the tours we are recommending, but also allows us to share in the experience you have had. David was happy to accommodate your slightly earlier departure to the airport as we didn't have any other 8am drop offs to do. We hope you can come back soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (634)
Traveller rating
Traveller type
Time of year
Language
  • More languages

512 - 516 of 634 reviews

Reviewed 2 October 2012

Nice clean rooms and good size. Kitchen has two hot plates, fridge, microwave, kettle and toaster. Signs warn that you are responsible for the fire service fee of $987 if you set off the smoke alarm with your cooking and as it is located in same room this may not be too difficult. The Motel is on the flight path of the airport (as is much of Cairns depending on the wind direction) so early morning flights seem to start about 06.00 but we didn't hear any after 22.00. Cleaners do not wash up dishes but cleaning materials are provided. The rooms are not serviced either apart from replacing clean towels, tea and coffee and taking out the rubbish (rubbish is not cleared at weekends either) so this may be a problem for longer stays. Fresh milk is provided on check in. Free parking is available but not enough for all rooms so in peak season you may have to find a spot on the road which shouldn’t be too difficult. Good location for airport and a nice walk along the sea front is only 100m away. The guest laundry has 3 machines and costs $3 to wash and $3 to dry. The windows are not double glazed so there is some noise from the road especially from 07.00 as people go to work. Ceiling fans and air con worked well to keep room comfortable.

Room Tip: Second floor room we had seemed to have been refurbished and had a leather couch. We noticed some fi...
See more room tips
  • Stayed: September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank john117
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sharon H, Owner at Reef Palms, responded to this reviewResponded 3 October 2012

Thank you for your review. Just to clarify the servicing arrangements at Reef Palms, we service Monday - Saturday. Our housekeepers replenish room supplies, replace towels if required, remove rubbish and make beds if no personal belongings are on the bed. We do not service Sundays or Public Holidays however we keep fresh towels etc at reception in case they are needed. We provide detergent and teatowels to allow guests who are self catering to wash up their dishes as you are correct, this is not a service we provide in self contained studios.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 October 2012

The room was spacious and clean, with a kitchen and a spa. You have to walk 3 km to be in Cairns center, but there is a free pick up to go there.
The woman (Sharon) at reception was not nice, and unprofessionnal.

  • Stayed: September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank Eric L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sharon H, Owner at Reef Palms, responded to this reviewResponded 1 October 2012

Thank you for your review. Our spa rooms are very nice, so even though you were only with us overnight, I am please you enjoyed your room. Unfortunately, we were not able to offer a pick up service from the airport and I am sorry if you were annoyed about this however it is not something we have ever offered in the past. We do offer an airport drop off service at various times during the day as shown on our board in reception.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 September 2012

A very comfortable venue in Cairns about a twenty minute walk or $12 taxi ride into the city centre. We stayed one night on the way to our next destination and two nights on the way back, both were comfortable and clean; we did lack living space as an extra bed had been placed into the room to accommodate three singles but this was fine for us for the short time frame. Its not fancy but is a really good place to stay.
Service over all was great though there were some glitches that were surprising but overall really pleasing.
A very nice pool and a rather cramped but pleasant BBQ area.
We went out to the GBR and had the best day on one of the big cruise boats, but were told by one very helpful taxi driver that you can head out to Fitzroy reef and snorkle for around $50 not confirmed...we will check that out on our next Cairns stay!

  • Stayed: September 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Cathystravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sharon H, Owner at Reef Palms, responded to this reviewResponded 1 October 2012

Thank you for your email. David and I are happy you enjoyed your stay and your trip to the Great Barrier Reef. Ferry transfers to Fitzroy Island are $69 pp, I haven't heard of any for $50 but will do some investigating as well. Hope you can come back and stay again in this great part of Australia.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 September 2012

We stayed here for 3 nights in the spa room, at the end of our trip (wish we had stayed the rest of the time as well!) Perfect hosts (Sharon & David) that were very welcoming and full of recommendations on what to do etc.... We booked our day on the Reef through them and we were dropped off and picked up at the marina - no hassle!
While being a bit of a walk out of the city centre (approx 15mins along the Esplanade), we escaped the people and car noise and were surrounded by birds and the odd fruit bat! :) There's a free shuttle bus to the centre of town and the times are listed on a board at reception. We also took the free shuttle to the airport on the day we left (wishing we weren't leaving).
There's a book of restaurant menus that you can ring and order dinner from - delivered to your room. We didn't take advantage of this, but it was great to see!
We would definitely stay there again if in Cairns, so thank you for making our holiday a great one!

Room Tip: We stayed in the spa room - great space and nice and quiet!
See more room tips
  • Stayed: September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Crunch03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sharon H, Owner at Reef Palms, responded to this reviewResponded 18 September 2012

Thank you, David and I are always thrilled when our guests have had a great time. There is so much to see and do in and around Cairns that you are right - three days is not enough! We hope that you can return in the future and that you will again choose to stay with us.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Cairns hotels
1.4 km away
Cairns Plaza Hotel
Cairns Plaza Hotel
#11 of 63 in Cairns
1,178 reviews
6.9 km away
Ingenia Holidays Cairns Coconut
2.3 km away
Shangri-La Hotel, The Marina, Cairns
Show Prices
Show Prices
Show Prices
1.6 km away
DoubleTree by Hilton Hotel Cairns
0.4 km away
Holiday Inn Cairns Harbourside
2.5 km away
Pullman Reef Hotel Casino
Show Prices
Show Prices
Show Prices

Been to Reef Palms? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Reef Palms

Address: 41-47 Digger St | corner McKenzie Street, Cairns, Queensland 4870, Australia
Region: Australia > Queensland > Cairns Region > Cairns
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Best Value Hotel in Cairns
#4 Romantic Hotel in Cairns
#7 Family Hotel in Cairns
Price Range: €65 - €100 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Reef Palms 3.5*
Number of rooms: 42
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Agoda, Ebookers, TripOnline SA, 5viajes2012 S.L. and HotelQuickly so you can book your Reef Palms reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Reef Palms Cairns
Reef Palms Hotel Cairns

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing