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Reviewed 4 April 2018

I was very surprised with the value for money, the rooms are excellent, clean and spacious, the service was great (bar one reservations staff member interaction over the phone before arriving) all staff were fantastic whist on-site.
Very impressed and will definitely stay there again.

Room Tip: ocean view is the best
  • Stayed: April 2018, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Thank jason o
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
andrew W, General Manager at Rydges Esplanade Resort Cairns, responded to this reviewResponded 6 April 2018

Dear Jason O,

Thank you for your feedback and personal recommendation.
We hope for an opportunity to welcome you back on your next visit to Cairns and thank you again for choosing to stay with us.

Kind regards,
Andrew Wallis.
General Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 April 2018 via mobile

Very comfortable hotel and a great location overlooking the ocean and a walking distance from all the places of interest. Request for a ocean view room. The reservation staff was very nice on our request have us a ocean view room and not only that to our surprise gave us a suite. What I hold against them is that I presented a preloaded Travel cash card for clearing my bill which is debit card but the staff insisted on including credit card charges despite my protest. So be careful as this is a wrong practice. We traveled across Australia extensively and no where else it happened. DISAPPOINTED.

Charanjit

Stayed: March 2018, travelled as a couple
Thank chann46i
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
andrew W, General Manager at Rydges Esplanade Resort Cairns, responded to this reviewResponded 6 April 2018

Dear Chann46i,
Thank you for your feedback and for choosing to stay with us.
My apologies for the confusion that occurred with your Travel cash card. I will certainly follow up on this to ensure we are following the correct procedure.
I trust that you enjoyed your overall time in Cairns and all the best with the rest of your travels.

Kind regards,
Andrew Wallis.
General Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 March 2018

have previously stayed at this hotel and wanted to try again. we had ocean view room which was good but with the rain not much to look at! clean comfortable room but tiles in bath area extremely slippery with the slightest amount of water on them. restaurant and bar were good. staff very friendly. all up a good overnight stay. the cost of our room was overpriced as in effect, the room apart from the view was just the average type of hotel room.

Room Tip: ocean view
  • Stayed: March 2018, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank yachtmail
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
andrew W, General Manager at Rydges Esplanade Resort Cairns, responded to this reviewResponded 26 March 2018

Dear yachtmail,

Thank you for your feedback and for choosing to stay with us again. It was pleasing to read that overall you enjoyed your time.
We hope for an opportunity to welcome you back when you are next in Cairns.

Kind regards,
Andrew Wallis.
General Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 March 2018

I stayed the Rydges for 7 days.
Hotel staffs are very kind and it is encouraging that there are Japanese for me.
It's nice for me that the Rydges has coin laundry because I stayed long time.
Reasonable staying price are advantage despite close to urban location.

  • Stayed: March 2018, travelled with family
    • Location
    • Cleanliness
    • Service
1  Thank gimletneokinkame234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
andrew W, General Manager at Rydges Esplanade Resort Cairns, responded to this reviewResponded 26 March 2018

Dear gimletneokinkame234,

Thank you for your feedback. The team here will be thrilled to read that they had a positive impact on your stay.
We trust you enjoyed your overall visit to Cairns and all the best with the rest of your travels.

Kind regards,
Andrew Wallis.
General Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 March 2018

nice clean rooms,had an free upgrade to ocean view,room was clean,bed very good,bathroom needs a bit a reno,friendly staff,good breakfast,will go back for sure
book the breakfast with your room its much much cheaper

Room Tip: book your breakfast with the room
  • Stayed: March 2018, travelled on business
    • Value
    • Rooms
    • Service
Thank Gotte B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
andrew W, General Manager at Rydges Esplanade Resort Cairns, responded to this reviewResponded 26 March 2018

Dear Gotte B,

Thank you for your comments and for choosing to stay with us.
We hope for an opportunity to welcome you back on your next visit to Cairns.

Kind regards,
Andrew Wallis.
General Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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