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“Great hotel, shame about the staff”

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Best Western Plus Cairns Central Apartments
Ranked #40 of 84 Speciality Lodging in Cairns
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Great hotel, shame about the staff”
Reviewed 12 November 2011

Great location, rooms are clean, well equipped and are a good size with qlarge big balconies, unfortunately the reception staff have a sully attitude, made to feel they were doing you a favor serving you, no smiles, based on other comments mngt should address this ASAP

  • Stayed November 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Thebusinesstravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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213 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (45)
Date | Rating
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  • Dutch first
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English first
Melbourne, Australia
Level 3 Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 15 September 2011

I only had a very whirlwind stay here, but it was nice! Beautiful rooms. We faced the Coles complex but I didn't find there were any noise problems, and we got a beautiful sunset.

  • Stayed September 2011, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
1 Thank pedeypie3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brisbane, Australia
Level 6 Contributor
232 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 216 helpful votes
Reviewed 1 September 2011

As check-in was after hours the room key and swipe cards were left in the outside safe which was fine because an email is sent before you arrive explaining all of this but it would be better to have some service past 6pm.! Overall this was just one of my concerns about the "service"... if you wanted to know anything i.e. like the fact that rooms are not serviced daily, where the pool is, how to get internet, then you have to read about it in the information folder in your room (that's if there is a folder in your room!). Also, the manager was frightfully unfriendly - we were almost too scared to speak to her and the girl on the desk was timid and vague. Given this city is a key tourist destination why on earth aren't they remotely happy? In four days I don't think we saw either of them smile and look like they wanted to be where they were (there was also an unfriendly older man walking about the place - I can only guess that he was the husband of the manager but he also couldn't raise a smile or even a "hello")..

First impression of the studio apartments is that you feel like you're walking into a big cupboard and you're literally greeted by a large cupboard when you open the door. After a while you feel like you're a caged animal as the box shaped balcony is enclosed with aluminium blinds and it is hard to imagine you're at a holiday destination and not a prison! These rooms are on the side of the buildings so don't expect any water views so we changed rooms.

The one bedroom apartments are much better and are worth the extra $$$. They have full kitchens which are great given the proximity of the supermarkets. As for the internet - there is only one option...24hrs and it only costs $11 BUT you have to get a cable from reception (between 7 and 6) in order to access it AND go to reception every day for a new password and new allocation - you cannot sign up for an hour and you cannot pay for or receive access for more than one day at a time... very odd.

The location is good as it is an easy walk to the esplanade and many restaurants. The downside is the noise and the lack of service. I suggest packing earplugs because if the street noise doesn't wake you the trains will. Despite my comments I did like staying here but would love to see the staff take some happy pills!

Room Tip: Pay the extra and get a 1 bedroom facing the water
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  • Stayed August 2011, travelled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
5 Thank Jmkel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cairns, Australia
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 5 June 2011

The staff were excellent, friendly helpful however there wasn't a Daily servicing of the room, towels were wet and dirty especially considering I stay in excess of 5 nights, the rubbish bin overflowing with empty bottles etc, the overhead bed fan noisier than a jet taking off, unuseable! and if facing Central Shopping Plaza the high pitched noise from COLES roof generator caused insomnia. The generator noise was 24/7. The room was clean and bed comfortable. As the previous reviewer was already said " They advertise cable TV, BUT not available and when asked they blame AUSTAR for the installation, so why advertise a product that isn't availble?

  • Stayed June 2011, travelled solo
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
5 Thank GJMac59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AnimalsBali, Manager at Best Western Plus Cairns Central Apartments, responded to this review, 12 July 2011
Dear GJMac, I am very sorry you did not enjoy your stay, We do have Austar in each room and is only a matter switching the TV from DTV to ATV via the source button on the remote. We do advertise that we are fully self contained apartments and a service is carried out if requested by the guest for a small fee. This way we can keep accommdation cost down. As for the noise from Coles and the fan if you had approched our reception staff we may have been able to move you to another room.

Managment
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 4 June 2011

On their website it says Cable TV, apart from the local and digital channels there wasn't any cable/AUSTAR TV reception available in the Hotel studio Apartment.. And the rooms ain't serviced daily, so the same towels and use over and over again, rubbish bins ain't emptied neither. And for anyone with a view of central cairns railway station be prepared for Traffic noise.

  • Stayed May 2011, travelled solo
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
5 Thank MBK1949
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western Plus Cairns Central Apartments

Property: Best Western Plus Cairns Central Apartments
Address: 58-62 Mcleod Street, Cairns, Queensland 4870, Australia (Formerly Cairns Central Apartments)
Region: Australia > Queensland > Cairns Region > Cairns
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
Ranked #40 of 84 Speciality Lodging in Cairns
Price Range (Based on Average Rates): €
Hotel Class:4.5 star — Best Western Plus Cairns Central Apartments 4.5*
Number of rooms: 74
Official Description (provided by the hotel):
Cairns Central Apartments is an apartment hotel in the heart of the Cairns Central Business District opposite Cairns Central Shopping Centre. It is walking distance to popular Cairns attractions including the Esplanade, Night Markets, Cairns Convention Centre, Reef Casino and nightclubs. This luxury apartment hotel offers spacious studio, one and two bedroom apartments that are elegantly styled and include a fully equipped kitchen, large flat-screen televisions, individual room air conditioning in a addition to ceiling fans. Apartments also havehave views of the ocean or hinterland. All guests enjoy free: Wi-Fi, Foxtel and secure undercover parking. This is the ideal place to stay for a holiday or business trip with guests able to relax at the rooftop pool and spa and enjoy the sweeping views or utilise the meeting and conference space that includes an executive boardroom and function room. There is lots to see and do in Cairns so be sure to ask their tour desk for more information on the area and local attractions. Enjoy your stay! ... more   less 
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