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“Would we return? Si.”

Arriva Italian Restaurant
Ranked #236 of 4,724 Restaurants in Brisbane
Certificate of Excellence
Price range: US$13 - US$18
Dining options: After-hours, Reservations
Restaurant details
Dining options: After-hours, Reservations
Reviewed 8 December 2016

We had made a group booking for a family lunch (reasonably warm November day in Brisvegas) and we were catered to reasonably efficiently. However, have a table for 12 meant that we were placed outside the Airconditioning under an awning so comfort wasn't at a premium, but to compensate there was a breeze blowing through so we weren't overly uncomfortable (a couple of members of our party were using the occasional paper fan).

Service was good, but not fantastic. On such a day it would have been nice to have our drinks attended to a little sooner. We ended up ordering drinks at the same time as ordering food so we would have preferred an option whilst perusing the menu. That said, we were given some good wine options and took advantage of that.

Whilst waiting and chatting between times, the "children" (17 and 22 years) had fun using the crayons on the paper based table cloth.

Meals were well portioned. Me penne appeared small on initial presentation, however I was not disappointed afterwards (I was sated without being bloated and still managed to fit in an Affogato). Pizzas were particularly large. I heard not a lot of banter during meal time and took this as a sign of healthy eating.

Desserts were also very good and all the usual Italian options were available. The Affogato was well presented with Coffee and Frangelico on the side, preventing the gelato becoming a mush before serving.

Overall, very happy with the meal at a decent price, and all members would be happy to return. Try for a table inside as the street can be a little noisy. Street parking only - if you have a booking get there early.

    • Value
    • Service
    • Food
Thank Wayne B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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23 - 27 of 137 reviews

Reviewed 7 December 2016

Delicious Mediterranean dishes with focus on Italian cuisine. Also offered very good vegetarian meals. Love the food, and service was very pleasant. This is a restaurant I want to return to, to experience more of their menu offerings.

Thank Susanne_Bellamy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 November 2016 via mobile

We had dinner here this evening. And it was absolutely amazing. The food was the best I've had in a long time. There were 5 people in our party and we all had the same opinion. Already looking forward to our next visit.

Thank Kaylene53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matteo_Italiano, Public Relations Manager at Arriva Italian Restaurant, responded to this reviewResponded 24 November 2016

Dear Kaylene

Thank you for your review, and it is a great privilege for us to serve our guests in house. It is very encouraged to all of your friends enjoyed our new menu and had great time with Arriva. We also looking forward to provide authentic Italian experience for you and your friends soon.

Grazie Mille

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 November 2016 via mobile

Nice service. Had a entrée of Italian bread but then waited a long time for main meal as the table next to us got their meals before us but ordered 10 to 15 mins after us. Pasta main meal was $22 very small not much taste. Don't bother.

Thank barts14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arriva N, Manager at Arriva Italian Restaurant, responded to this reviewResponded 5 November 2016

Dear Guest,
Thank you for taking the time to write your review of our restaurant, your comments are very much valued.
I am very sorry to hear that you were not happy with your experience with us.
In the last few years Arriva got a good reputation for providing customers with an authentic Italian food and for its timely service. Obviously something did not work properly during your night with us.
Our staff members take their roles in Arriva very seriously and try, every day, to provide that quality customer service, that our guests expect. Because of that, I would like to personally apologize for waiting a long time before getting your main meal.
I would appreciate you to give us a second chance, so please come back and give us another try.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 October 2016

Sorry guys but picked up a takeaway pizza last week for dinner and it wasn't good........soggy in the middle and not pleasant to eat....maybe your tomato sauce needs to be a little more reduced?

    • Value
    • Service
    • Food
Thank Debbiebaileypt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matteo_Italiano, Public Relations Manager at Arriva Italian Restaurant, responded to this reviewResponded 24 November 2016

Dear Debbie

Thank you for your review, we do value our guest's feedback and more than welcomed to tell us the truth and help us improve our business. We do need to apologize for what you have experienced with the takeaway pizza, we shouldn't provide any excuses by delivery unsatisfied food experience for our guest. Our Pizza team is currently working on the better recipe for our pizza base, and it seems very positive recently.

We could not change the past, however we would like to offer you a complimentary pizza for your next visit. Please logo into your account and show to our manager for your next visit, so our manager could apply it for you.

Thank you again for helping us make a better place

Grazie Mille

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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