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Reviewed 4 January 2012

Beautiful apartment overlooking the Story Bridge and river. Very stylish and modern. Everything is NEW. Great service. Easy to walk most anywhere. Lots of windows and sunlight. We were on the 16th floor.

Room Tip: The higher the better.
  • Stayed: December 2011, travelled as a couple
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1  Thank erikaisthebest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 December 2011

I stayed in a 1 bedroom apartment for 2 weeks in November / December 2011. My room was on 29th Floor, all facilities were brand new in great condition. Has everything you need for a long term stay. Bed was comfortable, room was serviced daily. There is still some construction taking place at the apartments however I did not hear anything during my stay. I expected the elevators to be slow however I barely had to wait! Only downfall is they don't have a restaurant and/or charge back facility at this stage, hopefully this changes when they open all rooms. Would definitely stay again!

  • Stayed: December 2011, travelled on business
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2  Thank Carlz06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 December 2011

The location is peripheral to the CBD, but isn't too bad and a nice stroll along the riverside if you're able.

Be aware that construction continues to the upper floors and work begins at 0530, and can continue through to 2100. This involves the externally mounted construction elevators which run up and down continually and created vibration and noise from before 6am which I was unable to sleep through.

The apartment was very clean and in good condition - though we were unable to close a window that had been left open and it took the staff a dozen hefty slams to get it shut. We found the shower to be a low pressure mist that got you damp and was inadequate to rinse off suds with, rather than an enjoyable experience.

The mini utility with washing machine (detergent provided) and dryer was very handy, and although there's pay-TV, the list of included channels is short and devoid of channel numbers so you spend more time skipping through the EPG of scrambled channels than watching anything. The blinds at each window have very short chains to open and close them (aparently to stop children from choking in them), so it takes a while each morning and night. The place is also full of rules and warnings of the consequences of breaking them (including noise, causing kitchen smoke that triggers the fire alarm etc).

  • Stayed: November 2011, travelled as a couple
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2  Thank paulieuk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 December 2011

We recently had an overnight stay and found the accommodation to be good (a little sterile) with a very comfortable bed, BUT upon our return home our credit card had been charged $40 for not returning the swipe cards.
We were not made aware at check in, check out, or again later that day when we collected our bag that this was required. It does not appear written on the swipe key itself. In many hotels the checkout key is discarded after use. We simply thew them away unaware. Apparently is it written on the registration card but this is poor service. A simple mention on any one of numerous opportunities would have been appreciated.

It this not part of the Checkout Procedure to ask? If it was realized they were missing again they could have made a quick phone call to our mobile to ask us to return. Is it a sneaky way to make a few extra dollars? or could they not be bothered providing the service.

  • Stayed: November 2011, travelled with family
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2  Thank Julie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MSA-MGT, Manager at Meriton Suites Adelaide Street, Brisbane, responded to this reviewResponded 20 December 2011

Thank you for taking the time to write your reveiw.
Your feedback and the time you have taken to review your stay is very much appreciated.
We would like to contact you personally to review this matter please contact us privately at tripadvisor@meriton.net.au.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 December 2011

We booked the one bedroom apartment using Groupon vouchers that we purchased for $95. Nobody mentioned that the apartments were still unfinished and we were advised that there would be some noise between 6 AM in the morning and 9 PM at night.

we also have a number of issues. The woman who was on the front desk was helpful but two of the Indian staff did not want to know about any problems and it was apparent that as far as they were concerned it really wasn't their fault.

Issue 1: we had difficulty with the TV and making the system work. The gentleman on the front desk I spoke to basically made me feel as though we didn't know what we were doing. The Foxtel remote just didn't seem to work. After some time and without help from the front desk, we worked out that the low table they have in front of the TV and entertainment unit has a stone/marble top and was effectively blocking the signal from the remote. To use the TV, you now have to lean over the table and point the remote directly at the Foxtel unit, otherwise it does not work. When you're trying to relax in the lounge and watch TV, this can be annoying.

Issue 2: the service directory manual in the hotel has the TV information as being on page 12 and it is action on page 11 and very limited. It listed the minimal free to air and Foxtel channels that are available but does not list the channel numbers so you spend half your time surfing through all the channels that are unavailable to try and find one that is working unless you know the channels from a previous life.

Issue 3: probably the biggest issue that affected us related to the telephone. The only telephone in the apartment is located in the bedroom. On the Saturday night, we decided to stay in and order takeaway to be delivered. As soon as we have done that, we rang down to reception and told them that there would be a delivery person turning up in about 40 min and they would obviously notify us and we would come down to reception to pay and to pick up the delivery. After nearly 50 min we rang the company and were advised that their delivery person had turned up at reception and reception had tried to contact us but we did not answer and they left. When I contacted the reception they said that they had rung us seven or eight times and even rang our mobile and went to voicemail. I advised them that we had not received any phone calls and there was no message on my mobile phone. They then said there was no point in leaving a message on the voicemail anyway so they did not. It was an impasse as we said we have not received any phone calls and they said they had rung us. We tried to explain to them why would we order takeaway, advise them that this was happening and then not answer the phone. Wouldn't they have thought to send somebody up to the room to check whether there was anything wrong .They then tried to prove that the phone had worked by contacting my other half who was in the apartment. On returning there, she said the only reason she had heard the phone ring was that she was in the bedroom changing. We then tested this by ringing the direct line to the apartment on our mobile. If you are sitting in the lounge and having the TV on at a normal listening level, even with the door open to the bedroom you cannot hear the phone at all. If the bedroom door is closed you really can't even hear it with the TV off. It is apparent that the reception staff have very minimal idea on the problems associated with this apartment complex and how to resolve them

Issue 4: in using the toilet, it is best advised to leave the door open. If you have a closed and somebody opens the door they are likely to take your legs off at the kneecaps. Unless the curtains were drawn in the lounge people in neighbouring high-rise have a clear view of you sitting on the toilet

Issue 5: the two seater lounge is grey and matches the dining seats whilst the single seater lounge is a maroon colour. It gives the feel that they were purchased at a seconds sale and couldn't get a full set of the same colour.

Issue 6: the split system air-conditioning in the lounge and bedroom operate off the one remote and are synchronised. Unfortunately this means that the temperature in the lounge has to be set at the same temperature as the bedroom and we found that this was not desirable sometimes.

Issue 7: be careful to read the directions on the washing machine and dryer very carefully. Even though they have their own power points and they are turned on, the machines will not work unless you turn on the master switch on the outside wall of where the units are housed, nothing will work. A little trick for beginners

Issue 8: all the electronic gadgetry means that you swipe your room card and the lift determines where you will get off. It gets really complicated when you have friends on other floors that you want to visit. Your key has to be coded to allow you to get off their floor as well and reception failed to help me understand how the lifts are going to determine which floor we want. Considering how little the apartments are being used at the moment, I think the number of lists available is certainly going to be inadequate and the delays are going to be even longer than they are now

Issue 9: the wall colour in our apartment is white and already has some very apparent scuff marks. Considering how little time the apartments have been open, I can foresee that in a very short period of time, the apartments will start to look worn and scruffy looking.

Issue 10: as other reviewers have commented on, our stay was at the end of November and the windows were still filthy.

Issue 11: we asked reception whether we got daily room servicing and they advised that it would be a light clean in that the towels would be changed, bins emptied and the bed made. When the lady came to do the room, she emptied the bins, changed the towels and was ready to walk out when we asked her if she could make the bed up. Her command of English was very limited but she said that she had not been trained in making beds but she would try.

Issue 12: parking is very limited around here so if friends are visiting in a car, warn them that it may be near impossible or expensive to find a park.We also found out that parking was $35 a night (a premium in Brisbane where the normal is probably around $25 without valet parking)

All in all, after travelling for the previous two weeks throughout New Zealand where overall we had very good service in restaurants and hotels, it was disappointing to come back to Brisbane to this poor experience and very poor overall attitude.

I think Meriton need to certainly spend a lot more time working with their reception staff educating them on how to resolve problems and interact with their customers much better than they are currently doing

We would probably not return here unless things dramatically change.

  • Stayed: November 2011, travelled on business
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2  Thank GVPAustralia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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