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“Nice Service Apartment but location not that hot”

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Meriton Suites Adelaide Street, Brisbane
Ranked #4 of 169 Hotels in Brisbane
Certificate of Excellence
Reviewed 5 January 2012

Went through Booking.com and picked up the highest rated service apartment - Meriton.
Booked it as I read reviews from booking.com that location is superb and views are fantastic!

Disappointed upon checking in as I've made special request to have high floor and late check out but apparently no one bothers to look at it. Location shocked us as you've to walk quite a while to reach the cafes. Certainly a long walk to the shopping mall. Otherwise is a great apartment for professionals on a work trip. Front desk staff are polite but will not make the extra effort to check if they can give you a late check out. Will be a standard answer of "latest check out time at 1030, any later, pls see the charges on the left".

  • Stayed: January 2012, travelled with friends
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2  Thank SuperShan1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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3,576 - 3,580 of 3,721 reviews

Reviewed 4 January 2012

Beautiful apartment overlooking the Story Bridge and river. Very stylish and modern. Everything is NEW. Great service. Easy to walk most anywhere. Lots of windows and sunlight. We were on the 16th floor.

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  • Stayed: December 2011, travelled as a couple
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1  Thank erikaisthebest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 December 2011

I stayed in a 1 bedroom apartment for 2 weeks in November / December 2011. My room was on 29th Floor, all facilities were brand new in great condition. Has everything you need for a long term stay. Bed was comfortable, room was serviced daily. There is still some construction taking place at the apartments however I did not hear anything during my stay. I expected the elevators to be slow however I barely had to wait! Only downfall is they don't have a restaurant and/or charge back facility at this stage, hopefully this changes when they open all rooms. Would definitely stay again!

  • Stayed: December 2011, travelled on business
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2  Thank Carlz06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 December 2011

The location is peripheral to the CBD, but isn't too bad and a nice stroll along the riverside if you're able.

Be aware that construction continues to the upper floors and work begins at 0530, and can continue through to 2100. This involves the externally mounted construction elevators which run up and down continually and created vibration and noise from before 6am which I was unable to sleep through.

The apartment was very clean and in good condition - though we were unable to close a window that had been left open and it took the staff a dozen hefty slams to get it shut. We found the shower to be a low pressure mist that got you damp and was inadequate to rinse off suds with, rather than an enjoyable experience.

The mini utility with washing machine (detergent provided) and dryer was very handy, and although there's pay-TV, the list of included channels is short and devoid of channel numbers so you spend more time skipping through the EPG of scrambled channels than watching anything. The blinds at each window have very short chains to open and close them (aparently to stop children from choking in them), so it takes a while each morning and night. The place is also full of rules and warnings of the consequences of breaking them (including noise, causing kitchen smoke that triggers the fire alarm etc).

  • Stayed: November 2011, travelled as a couple
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2  Thank paulieuk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 December 2011

We recently had an overnight stay and found the accommodation to be good (a little sterile) with a very comfortable bed, BUT upon our return home our credit card had been charged $40 for not returning the swipe cards.
We were not made aware at check in, check out, or again later that day when we collected our bag that this was required. It does not appear written on the swipe key itself. In many hotels the checkout key is discarded after use. We simply thew them away unaware. Apparently is it written on the registration card but this is poor service. A simple mention on any one of numerous opportunities would have been appreciated.

It this not part of the Checkout Procedure to ask? If it was realized they were missing again they could have made a quick phone call to our mobile to ask us to return. Is it a sneaky way to make a few extra dollars? or could they not be bothered providing the service.

  • Stayed: November 2011, travelled with family
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2  Thank Julie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MSA-MGT, Manager at Meriton Suites Adelaide Street, Brisbane, responded to this reviewResponded 20 December 2011

Thank you for taking the time to write your reveiw.
Your feedback and the time you have taken to review your stay is very much appreciated.
We would like to contact you personally to review this matter please contact us privately at tripadvisor@meriton.net.au.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Meriton Suites Adelaide Street, Brisbane

Address: 485 Adelaide Street, Brisbane, Queensland 4000, Australia
Region: Australia > Queensland > Brisbane Region > Brisbane
Amenities:
Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #4 of 169 Hotels in Brisbane
Price Range: €65 - €246 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Meriton Suites Adelaide Street, Brisbane 4.5*
Number of rooms: 182
Official Description (provided by the hotel):
Stay in Brisbane and make your way to meet our team of highly trained, friendly Guest Services staff, who are available 24 hour for your ultimate convenience. You will have the opportunity to marvel at the modern and chic interior design of our lobby. Meriton Suites on Adelaide Street offers stylish design, the finest of furnishings to ensure your stay is in ultimate comfort. Promising better value than the traditional hotel, all suites are up to three times larger than a typical hotel room. With up to 74 floors, guests can guarantee themselves a stunning high floor suite, parading the captivating views over Brisbane River and the iconic Story Bridge by choosing our luxury 2 and 3-bedroom Altitude Suites, with both suite types equipped with a second bathroom. Choose to relax and unwind in our large spa, sit in the hot steam of our sauna or give your muscles a workout in our exclusive gymnasium. Our recreational facilities are available onsite exclusively for our guests. ... more   less 
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