We stayed here over the recent Easter break. Upon check in we were assigned twin beds not king as requested months earlier. The room smelt of stale smoke, the taps fell off in the bath, the inside of the tap fell out, the terrace was filthy, when I moved a sun lounge the amount of rubbish underneath was a fire hazard. Our stay was constantly interrupted with staff coming to our room fixing things and trying to mask the bad smell. They never swept the terrace during the 4 days of our stay.
One of our pre-arranged sunrise tours did not turn up to the hotel at 5:30am, when I approached the front desk they did not offer any assistance. I had to look up the emergency contact number on my phone on their slow wifi and co-ordinate a alternative tour.
Upon checking out, I relayed my dis-satisfaction with room that literally left a bad taste in my mouth as I was breathing stale smoke the whole time and the girl did not seem to care. We paid over $1000 per night for 2 rooms thankfully the kids room did not smell like ours, but I would not recommend this hotel given the experience overall. Which is a terrible shame as the areas holds amazing unique natural beauty.More
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