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All reviews juicy rump premium room room in block goat room service pool area shuttle bus great pool mcdonnell ranges buffet breakfast enjoyable stay the ground floor comfortable hotel rooms are large red centre golf course an upgrade
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Reviewed 12 July 2018

Clean and quiet and liked the small balcony with table/chairs off of the room. The free shuttle into town was a nice touch. Really comfortable bed and liked that there was a hand held shower wand. As another reviewer noted though "either all lights on or off - no individual options (including bathroom lights). Quite problematic if you go to the bathroom while you partner is sleeping" which was also an issue we experienced. Liked that there is an ice machine on site. The hotel advertised an airport shuttle but if there is one we were clueless (we tried to call the hotel from the airport about it but did not get through). Ended up using Alice Wanderer for $30 AUD round trip which may or may not be what the hotel considers "their airport shuttle". That worked well though. Restaurants on site didn't impress. Ate at the Juicy Rump as it looked like the best option. Very busy, took a long time to get food and it was nothing to brag about. Wish list for this (and most other hotels): add a shelf or bench to the showers to assist women with leg shaving, increase shelf space inside the shower to hold toiletries and create a mini-fridge that actually keeps things cold and/or frozen. Ahhh....dreaming....

Stayed: July 2018, travelled with friends
1  Thank Anonymous081
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LassetersHotelCasino, Front Office Duty Manager at Crowne Plaza Alice Springs Lasseters, responded to this reviewResponded 12 July 2018

Dear Anonymous081,

Thank you for taking the time to provide us with your feedback.

We are pleased to read that you have enjoyed some aspects of your stay, including the shuttle to town and the balcony off your room. It is however disappointing to read that you have not enjoyed every part this much. We apologise that you have found the lights to be confusing, we do have a bathroom light that is separate from the main power switch which can be used while your partner is sleeping. This is located just outside the bathroom door.

With regards to our airport shuttle we only do a drop off service which can be booked at reception prior to your departure, we apologise again if there was an confusion regarding this. We will take on board your comments and use them to improve our offerings.

Once again thank you for choosing Crowne Plaza and we hope to welcome you back again soon.

Best regards,
Samantha Roberts
Front Office Duty Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 July 2018 via mobile

Excellent hotel for families with two bedroom suites available and a great pool. The room and hotel at large are clean and tidy and reasonably recently refurbished; beds are comfortable and a great shower. The pool is excellent and heated so the kids got in a swim even though it was winter! I would hav stayed another night to recharge amidst our NT adventures if I were planning again

Stayed: July 2018, travelled with family
Thank Quintana88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LassetersHotelCasino, Front Office Duty Manager at Crowne Plaza Alice Springs Lasseters, responded to this reviewResponded 11 July 2018

Dear Quintana88,

Thank you for your feedback on our property.

It is an absolute pleasure to see you have enjoyed your stay with us and found our facilities to your liking. We are very lucky to have had a refurbishment and appreciate that you have noticed the wonderful improvements.

We hope to see you back again soon.

Best Regards,
Samantha Roberts
Front Office Duty Manager

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Reviewed 10 July 2018

Very clean, very quiet, with a great heated pool. The bed was a king size & very comfy. Perhaps the only downside of the hotel is the distance from the town centre (approx 2.5-3kms), although they do have a free shuttle bus running at regular intervals.

  • Stayed: June 2018, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank whennan2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LassetersHotelCasino, Front Office Duty Manager at Crowne Plaza Alice Springs Lasseters, responded to this reviewResponded 10 July 2018

Dear whennan2018,

Thank you for taking the time to provide feedback regarding your recent stay at the Crowne Plaza Alice Springs.

It is a delight to see that you have enjoyed your stay with us and found the facilities to your liking.

We look forward to welcoming you back again soon.

Best Regards,
Samantha Roberts
Front Office Duty Manager

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Reviewed 9 July 2018

Beautiful art work in room as well as comfortable bed and amazing shower. Great views from room balcony. Very good pool and spa. Friendly and helpful staff. Convenient being next to Casino. Definitely will stay here on our next trip to Alice in September.

Stayed: May 2018
Thank margon530
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LassetersHotelCasino, Front Office Duty Manager at Crowne Plaza Alice Springs Lasseters, responded to this reviewResponded 9 July 2018

Dear Margon530,

Thank you for taking the time to provide feedback regarding your recent stay with us at the Crowne Plaza Alice Springs.

We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service.

It is particularly motivating to receive comments like the ones you provided on our staff. Rest assured I will convey your compliments to the rest of the team.

The team and I appreciate your feedback and we all look forward to your return in September.

Best Regards,
Samantha Roberts
Front Office Duty Manager

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Reviewed 6 July 2018 via mobile

The facility is quite dated. Large room but orange carpet-70’s?

Safe was broken and had to be replaced.

Some kind of electrical problem as lights in constant flashing condition. Oh yeah either all lights on or off - no individual options (including bathroom lights). Quite problematic if you go to the bathroom while you partner is sleeping.

Poor restaurant options.

The casino next door had a number of loud arguments outside all night long a number of which broke out into fights with bottle throwing. Not sure this is a safe place.

They have a shuttle to the airport but it does not start till 10:30 AM so useless for an AM departure.

This should not be a Crowne Plaza but rather a Motel 6.

Staff is nice but cannot fix this place.

Pick another

Stayed: July 2018, travelled as a couple
Thank TAMAN1951
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LassetersHotelCasino, Front Office Duty Manager at Crowne Plaza Alice Springs Lasseters, responded to this reviewResponded 7 July 2018

Dear Taman1951,

Thank you for your feedback on our property.

Whilst it is never pleasant to receive negative feedback, it does allow us to work in areas of improvement. We have recently undergone a refurbishment and the orange carpets are meant to reflect the red desert theme into your hotel room, we apologise that this was not to your liking.

We also apologise for any inconvenience caused during your stay with the way the lights work and any issues with your safe. We would like to let you know that we do have 24hour security teams doing patrols to keep our hotel safe and are concerned that you did not feel this way.

We will use your comments to coach our team in order to provide the customer service we pride ourselves on. We look forward to the opportunity to welcome you back to show you that your unsatisfactory experience was an exception.

Best regards,
Samantha Roberts
Front Office Duty Manager

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