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Aurora Alice Springs
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Reviews (1,083)
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A TripAdvisor Member
1
Reviewed 8 March 2018

It was very close to the city so you can go out there. Stuff was very friendly. The bathroom seems to be a bit dirty. In the shower there were limestonespots. The carpet has a lot spots as well. We stayed there one day before our outback trip and one day after.

  • Stayed: March 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management_Aurora, Front Office Manager at Aurora Alice Springs, responded to this reviewResponded 11 March 2018

Dear Guest,

Thank you for taking the time to provide such valuable feedback following your recent stay.

We are happy that you enjoyed your stay and we look forward to having you again as a guest in our hotel soon.

Kind regards,
Aurora Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 March 2018

This is a nice hotel just a walk away from shopping and dining. The staff were very friendly and helpful in helping me arrange a tour to Uluru. The room was very spacious and comfortable. The pool was a bit small but very welcome after a hot day!!

  • Stayed: February 2018, travelled solo
    • Value
    • Rooms
    • Service
Thank Hot48cricket
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management_Aurora, Front Office Manager at Aurora Alice Springs, responded to this reviewResponded 11 March 2018

Dear Hot48cricket,

Thank you for taking the time to provide such valuable feedback following your recent stay.

We are happy that you enjoyed your stay and we look forward to having you again as a guest in our hotel soon.

Kind regards,
Aurora Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
A TripAdvisor Member
11
Reviewed 24 February 2018

Online photos and the lobby give a good impression of this hotel. I stayed on 2 separate nights, the second room was even worse than the first with old fittings not represented in the photos. Both rooms had lots of stains and marks. Neither room looked like they had received more than a quick flick of a cloth with long term grime build up over many surfaces. Most concerning was the phone which was right next to the pillow. Thick dust and rubbish was under the beds. I would not recommended this hotel. The staff were nice and helpful though.

  • Stayed: February 2018, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management_Aurora, Front Office Manager at Aurora Alice Springs, responded to this reviewResponded 11 March 2018

Dear Sir/Madam,
Thank you for taking the time to review your stay at the Aurora Hotel.
We are sorry that the experience you had with us, did not live up to your expectations on this occasion. Please accept our apologies for this.
If you would like to discuss the problem any further, please don't hesitate to contact us on 08 8950 6666
Kindly treat this experience as an exception rather than a reflection of the hotel, as my team and I look forward to the opportunity of welcoming you back to the Aurora Alice Springs , if you happen to come to Alice Again.
Thanks again, your feedback helps us to improve.
Kind regards,
Aurora Management

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Reviewed 17 February 2018

Rooms clean and spacious. Staff professional. Busy with bus groups who overran the property and took over the pool and restaurant which was a tad annoying. Great central location walking distance from city centre, restaurants, shops, banks, info centre.

  • Stayed: February 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Angelry_1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management_Aurora, Front Office Manager at Aurora Alice Springs, responded to this reviewResponded 21 February 2018

Dear Angelry_1,

Thank you for taking the time to provide such valuable feedback following your recent stay. We are happy that you enjoyed your stay and we look forward to having you again as a guest in our hotel soon.

Kind regards,
Aurora Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 February 2018 via mobile

When checking out on the Sunday we could not find one of the two keys we were given was missing. We were told this would cost us $275. Monday morning the key was found and at 0748 telephoned reception and advised not to call locksmith as key found and would be returned that morning. The key was returned. Monday night get a call asking where for me to pay for said key. Explained the morning's conversation; all okay, or so I thought. Thursday $275 debited to my credit card. OMG is my blood boiling. This mib couldn't get their act together if their life depended on it.

Stayed: February 2018, travelled on business
Thank Marilyn S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management_Aurora, Front Office Manager at Aurora Alice Springs, responded to this reviewResponded 18 February 2018

Dear Marilyn,

Thanks for taking the time to put up a review regarding your recent stay with us.

As emailed before we are sorry for the inconvenience caused due to the miscommunication and as mentioned before the refund has already been processed back to you after our conversation this morning which should get back to your account within the next 48 hours depending on your bank.

If you do need anything further, please do not hesitate to contact us.

Best Regards,
Aurora Management

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