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All reviews central location centre of town todd mall noisy at night close to shops basic room free wifi day tour anzac hill night stay rooms are clean great place to stay nice pool tavern uncle alice supermarket
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Reviewed 13 July 2018

Stayed twice, once the first night of my trip and again for the last night. Close to shops and Todd Mall. Thie single room was large & modern, the twin room was older but had a bath to soak in. Would stay again.

Stayed: July 2018
1  Thank ailsjones
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DiplomatMotel_ASP, Front Office Manager at Diplomat Alice Springs, responded to this reviewResponded 7 August 2018

Dear ailsjones,

Thank you for the kind review and we are truly grateful that you will come back and stay with us again!
We take pride of the staff's helpfulness and service and we thank you for recognizing it.

We look forward to your next visit!

Kind regards,
Mavs Cuasay

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 July 2018

The room was large and very comfortable, clean and well serviced. The staff were very helpful and friendly. Being in the centre of Alice it was very conveniently located for shops, galleries, etc, though a little noisy at night, especially on Territory Day when people were out and about and setting off fire works. The restaurant was pretty good but very crowded on weekend evenings. The only negatives were that there was no microwave in the room and only one chair, so we took a plastic one from the veranda, and the place was a bit dated. Also dragging suitcases up stairs was not for the faint hearted. And you have to buy a breakfast box if you need breakfast.

Room Tip: No lift to upstairs rooms. Rooms facing the central carpark are noisy.
  • Stayed: June 2018, travelled with friends
    • Location
    • Cleanliness
    • Service
1  Thank Elizabeth H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DiplomatMotel_ASP, Front Office Manager at Diplomat Alice Springs, responded to this reviewResponded 6 August 2018

Dear Elizabeth,

Thank you very much for taking the time in providing a review about your recent stay.
Glad that our motel has been a convenient choice while you were in Alice Springs.
Indeed, we do take pride of our central location and accessibility to almost every places of interests.

We feel sorry that you were unhappy with the room not having a toaster and one chair in the room.
However, microwave is not part of the room amenities for safety reasons. We are in a continuous process of upgrading and updating the rooms and its amenities to further provide convenience for every guest.
Staff is always available to assist taking the suitcases to first floor rooms as well.
We have noted your ground floor room preference and we will update it on your next stay with us.
At the same time, Continental Breakfast Pack is available in Reception 24 hours for $10 per box and Hot Breakfast is through Room Service from 7:30am to 9:00am.

Looking forward to your next stay with us!


Kind regards,
Mavs Cuasay

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Reviewed 30 June 2018 via mobile

Overall adequate. Car not near your room though. Leaky tarps. A little run down. Bed fine, not too noisy. Staff pleasant. Disappointed with laundry facilities, one machine for this large complex is not enough.

Stayed: July 2018, travelled as a couple
1  Thank Barbara O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DiplomatMotel_ASP, Manager at Diplomat Alice Springs, responded to this reviewResponded 3 July 2018

Dear Barbara,

Thank you for taking your time to leave a review about your recent stay

We appreciate your comments about the bed and our pleasant staff. We strive to ensure that all of our guests will have a comfortable and memorable stay with us at the Diplomat Motel. Our friendly staff at reception is 24 hours and always available to assist to make your stay more comfortable.

We have noted your comments about the taps in the bathroom and your feedback about our laundry facilities. We apologise for the inconvenience this may have caused. If you may email me directly at administration@diplomatmotel.com.au in regard to the details of your stay so we may further address the issue in the room.

Please be assured that we are working hard to ensure that all of our guests enjoy their stay with us

Please come back and visit us again.

Kind Regards,
Amar Maglic

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Reviewed 29 June 2018 via mobile

We stayed 2 seperate nights in between a 4 day tour. Hotel central location to allow walking to shops & supermarket easy. Also short walk to ANZAC Hill for the over view of Alice Springs. Uncle’s Tavern next to hotel for a great meal reasonable priced. We had one of the ground floor rooms towards the back of the premises so it was quiet. Staff very helpful & friendly. Indigenous Art centre in corner street next door to hotel well worth a visit as we were fortunate to see an artist working on a piece. We were able to store our big luggage in between stays while on the tour. The more upmarket hotels appeared to be located quite a distance from the Main Street, my preference would be to come back here again.

Stayed: June 2018, travelled with friends
Thank Debbie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DiplomatMotel_ASP, Manager at Diplomat Alice Springs, responded to this reviewResponded 1 July 2018

Dear Debbie,

Thank you for leaving such a great review

I am delighted to hear how convenient our location was for all your needs during your stay. We do take pride of our location being in the centre of Alice Springs and its accessibility to several places of interest, shopping and places to eat. Most of all, the staff who are the most important asset of our company will continuously provide excellent service.

I am also very happy to hear that you were able to see an artist painting while you visited the art gallery next door.

Once again, Thank you for sharing your lovely stay with your fellow travellers.

Looking forward to have you back at the Diplomat Motel!

Kind Regards,
Amar Maglic

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Reviewed 26 June 2018 via mobile

The motel is located centrally in Alice - with good eateries nearby - everything is nearby that you will need. There is a bit of street noise . The accommodation is VERY average. Bathroom is large but there was a damp smell.

Stayed: June 2018, travelled with family
2  Thank Crystalline4u
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DiplomatMotel_ASP, Manager at Diplomat Alice Springs, responded to this reviewResponded 29 June 2018

Dear Crystalline4u,

Thank you for your insightful review about your last stay with us.

I am delighted to hear that you enjoyed our central location and our delicious meals in Uncles Tavern. Indeed, we take pride being located smack bang in the middle of town wherein shopping areas, places of interests, malls and restaurants are all nearby and walking distance.

However, If you contact us (administration@diplomatmotel.com.au) with your name and the dates you stayed, we will add a note on your guest profile and make sure you have a room that will face inside of the motel on your next visit.

We apologise for the issue about the bathroom. Please contact us directly so that we can address and take action straight away.

Looking forward to having you back again at the Diplomat Motel.

Kind Regards,
Amar Maglic

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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