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All reviews king street darling harbour hens night road noise great weekend rooftop pool apartment was clean laundry facilities front desk staff chinatown
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Reviewed 23 April 2017

No hot water to shower at all, got stuck in lift several times, pool not open, numbers on outside of door stuck on with sticky tape, smelly linen, all in all very unpleasant, won't book again. location ok.

Date of stay: April 2017
  • Trip type: Travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Melissa K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MIR_00, Manager at Metro Apartments on King, responded to this reviewResponded 24 April 2017

Thank you Melissa K, for taking the time to review the apartments.
I can assure you that we take all feedback seriously.
Firstly, I'd like to thank you for mentioning our great location.
I would like to apologize for the issue with the hot water, though had we known it at the time we could certainly have rectified the issue immediately.
Regarding the pool, we keep this locked as a safety precaution, however keys are available at reception if you require.
Our linen is replaced daily and is provided by a reputable company which has a very high standard of cleanliness. I am sorry if it wasn't to your satisfaction.
As we are undergoing public area refurbishment - We unfortunately do not have our new door numbers. You will be pleased to know that these will be installed inb the coming weeks.,
Thank you again for your feedback, and we hope that your next stay is a more pleasant one.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 March 2017 via mobile

Great weekend in Sydney, this is our third stay in Metro Apartments on King, the bed is so comfy, room is very clean and staff are very welcoming. Darling Harbour is only 5 minutes walk, which has everything we need to enjoy our stay. Highly recommended!!

Date of stay: March 2017
Trip type: Travelled as a couple
Thank ShonaO29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MIR_00, Manager at Metro Apartments on King, responded to this reviewResponded 26 March 2017

Thank you very much Shona O for your review of our Apartments. We are always glad to hear what our valued guests have to say about our Apartments. We are happy that you enjoy our location in Darling Harbour and the service of or friendly staff. We look forward to having you stay with us again. Be sure to book on our website for the best price available.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 March 2017

We had a lovely apartment on the 2nd floor, very spacious and all amenities that we required including a washing machine and tumble dryer within the apartment which was very useful. A very short walk to Darling Harbour which was convenient for the ferries and lots of restaurants for evening meals. Darling Harbour was lovely to walk around in the evening. The girl on the desk was extremely helpful and friendly on check in and she also advised us where to get a taxi to the airport the morning we were leaving. I noticed that quite a few of the reviews complained about noise but as this is in a busy area of the city with a lot of traffic, that can't be helped. If you want this good location, then you have to ignore the noise. It didn't disturb us although we live near a busy road and perhaps are used to traffic noise.

Date of stay: February 2017
  • Trip type: Travelled as a couple
    • Location
    • Rooms
    • Service
Thank freddiemon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MIR_00, Manager at Metro Apartments on King, responded to this reviewResponded 7 March 2017

Dear freddiemon,
Thank you for your great review.
I am very glad to see that you enjoyed your stay with us in one of our well equipped apartments. Our fully equipped kitchens and in-room laundry facilities really make the Metro a great place to stay.
Our excellent location, within walking distance to all major attractions, is one of our best assets.
Thank you for mention the staff, we are always happy to help in any way that we can.
As you say, due to being in the heart o the City, road noise IS inevitable. I am glad to hear it didn't bother you.
Thank you again for your review and we hope to see you again son.

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Reviewed 5 March 2017

These apartments are located very close to Darling Harbour and do provide the facilities advertised however being located near a corner with traffic lights there was considerable vehicle traffic noise and loud voices carried up (we were on the 5th floor) to our room.

The kitchen was well provisioned including a dish washer and dish wasing liquid, cloth and tea towel.

The lounge area was practical and the drapes were good sunblock ones that kept out the light (but not the noise).

The bedroom included a good sized wardrobe however there are no drawers to put smalls, t-shirts etc and I ended up putting them in the TV unit in the lounge room.

Again good sunblock curtains in the bedroom (and a window that opened but no flyscreen). A very old air conditioner in the bedroom on which the air direction blades were broken, and it's located low on the wall with the top of it just above the level of the bed (odd placement), so you need to be able to direct the air up into the room. It's too noisy to have it on all night, and it was very humid during the time we were there, so nights were uncomfortable.

The bathroom was another story all together. On opening the door the smell of mold was strong and remained so throughout our 7 day stay - even after a bottle of perfume was dropped and broke on the floor. There were signs where mold had been removed from the walls.

The bathroom cupboard must have been an Ikea job and the person who put it together did a hopeless job. The doors were all misaligned and did not line up nor close properly. The hand towel holder next to the vanity was loose and had a lot of rust spots on it. I'm not sure the extractor fan in the bathroom worked; I couldn't hear any noise when it was turned on, and it would explain the mold.

The staff were very helpful carrying our bags down the stairs from reception (which is across the road in a different building), and, as I said, the location is very good - right near the Pyrmont Bridge, aquarium, Madame Tusssauds etc.

Great cafe two doors down (Martha's) and and Ezy-Mart straight across the road.

Date of stay: March 2017
  • Trip type: Travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Noala D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MIR_00, Manager at Metro Apartments on King, responded to this reviewResponded 7 March 2017

Dear Noala D
Thank you for your review.
I am glad to see that you enjoyed our great location, well equip[ped rooms (including Kitchen and Laundry facilities)
You will be pleased to note that we have now provided a set of drawers in each wardrobe to help with the storage.
Thank you for letting us know of the bathroom issues, as we have now organized new baths to be installed next week, as well as an in-depth clean of the units.
Thank you again for your review and we hope that during your next stay you can enjoy the improvements made.

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Reviewed 25 February 2017 via mobile

We chose this hotel because it's literally a 2 minute walk to King St wharf where we needed to go for my sister's hens night. Check in is right across the road at Metro on Darling Harbour. Check in & check out was really fast. The guy working on the desk offered to help with our bags up the 10 or so steps they have (but we only had backpacks lol). Room was very neat & clean. Being a Saturday night I thought it would be noisy but we couldn't hear anything. There is also a washing machine and dryer in the room for use & a small kitchen. Would definitely recommend if you are looking for something in Darling Harbour.

Date of stay: February 2017
Trip type: Travelled with friends
1  Thank Melissa S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MIR_00, Manager at Metro Apartments on King, responded to this reviewResponded 1 March 2017

Thank you Melissa S for your feedback on our Apartments and our service. I'm glad to hear that you enjoyed our great location within walking distance of Sydney's attractions. Our staff are always wanting to assist out guests with anything they can to make your stay as comfortable and enjoyable as possible. If you wish to book with us again we recommend booking on our website to ensure you are given the best available rate. Thank you again for your review and hope to have you stay with us again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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