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“Avoid this place” 1 of 5 bubbles
Review of Harbour Phoenix Serviced Apartments

Harbour Phoenix Serviced Apartments
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Harbour Phoenix Serviced Apartments
Ranked #93 of 136 Speciality Lodging in Sydney
NSW
1 review
“Avoid this place”
1 of 5 bubbles Reviewed 16 June 2011

I'd have reservations about housing my pets here. The carpets are worn and every piece of furniture was grubby, torn, rusty. The room was filthy, it looked like a murder scene from CIS Miami. Stay is a backpackers for a similar experience for 10% of the rip off cost.

Room Tip: Try next door
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  • Stayed June 2011, travelled with family
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank RobbiedobbieNsw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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54 reviews from our community

Traveller rating
    6
    14
    11
    6
    17
See reviews for
25
1
Solo
0
6
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (13)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • Japanese first
  • Any
English first
Level Contributor
3 reviews
3 hotel reviews
2 of 5 bubbles Reviewed 3 January 2011

We received bad service. We were in a group of 14 ppl. The beds were not configured as discussed. We ere not told of this until we got there. Initially no deposit was required at the time of booking which was confirmed by email. Then out of the blue, management changed policy and demanded 20-30% deposit without much notice. Tv didn't work. No hair dryer. No support staff after a certain time. No emergency contact. I wont be rushing back any time soon.

  • Stayed October 2010
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank skmalliance
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cairns, Australia
Level Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 bubbles Reviewed 17 October 2010

The apartments are in a great location within 5mins of Darling Harbour. The staff were helpful and let us put our bags in our apartment early. However all of this was slightly overshadowed by a fridge that didn't work, a bathroom light that came on intermittently and non functioning air conditioning during a heat wave. These faults were reported and none were fixed by the second night.

  • Stayed October 2010, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Travellingman73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Australia
Level Contributor
27 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 bubbles Reviewed 16 September 2010

Not at all what I was expecting. It smelt like stale smoke, it was old, worn and things that you take for granted just didn't happen. The remote to the dvd player didn't work. The TV was virtually unwatchable as it flickered its' way through the shows, serviced only once per week, it was noisy, no hairdryer and there was no internet. I wouldn't stay here in a pink fit!

  • Stayed September 2010, travelled on business
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank TravelfreakAustralia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 18 July 2010

My friends and I resorted to booking with Atlas because the hotel we originally wanted was booked out. We were dissapointed, and stressed out at the fact that we knew nothing of this place, and the pictures didnt really do it much justice. But after arriving we were very impressed with the room size, and three balconies! And the price of the rooms was good for the location. The parking is a little weird as its cars stacked on top of each other, and there is no reception after 10pm (which we found convenient as we did as we pleased). Thinking of getting this apartment for my hens night again which is coming up.

  • Stayed August 2009, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Jhoski81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Harbour Phoenix Serviced Apartments

Property: Harbour Phoenix Serviced Apartments
Address: 131-133 Murray St, Sydney, New South Wales 2009, Australia
Region: Australia > New South Wales > Sydney
Hotel Style:
Ranked #93 of 136 Speciality Lodging in Sydney
Hotel Class:3.5 star — Harbour Phoenix Serviced Apartments 3.5*
Number of rooms: 12

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