We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Up market prices and great staff”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Hyatt Hotel Canberra
Ranked #4 of 59 Hotels in Canberra
Certificate of Excellence
Reviewed 6 December 2011

Hotel located approx $10 cab fare from the city centre. Hotel has a great gym, average indoor smwimming pool and a number of restrants including fine dining.

Dissapointing was the iron in the room - not a steam iron, small things make a difference. Great range of television stations and room has everything you would need.

Of special mention are the staff - they are top shelf as they cannot do enough to make you comfortable and they are pleasant.

Bed and airconditioning - excellent. Rooms are spacious. The buffet is expensive ~$80 per head, thats a lot of food anywhere else.

  • Stayed: November 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank whitepointer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a ReviewReviews (2,592)
Traveller rating
Traveller type
Time of year
Language
  • More languages

2,350 - 2,354 of 2,592 reviews

Reviewed 3 December 2011

I have stayed at the Park Hyatt Canberra several times, most recently, twice within the last month. As with some previous traveller comments, I have stayed at various Hyatt properties around the world - in Australia alone, I have been a guest at the Park Hyatt Sydney, Park Hyatt Melbourne, Grand Hyatt Melbourne, Hyatt Sanctuary Cove and Hyatt Coolum. My partner is an even more frequent and loyal guest within the Hyatt chain. From our understanding, the classification of a Hyatt property as "Park" status implies the highest quality and optimum service within the Hyatt brand.

From first entry into the hotel, the lack of service is apparent. Although we did arrive in the evening, there was no doorman, porter or valet service to greet us. That being said, check-in was efficient. The room itself was clean and well presented, and the beds were comfortable. Our one gripe with the room amenities was the small size of the television (approx. 27 inch flat screen TV, one of the smallest TV screens we've found in a Park Hyatt room). We sampled the room service, which was not bad but overpriced. Breakfast in the Ambassador Lounge was the usual continental spread, but we did not like the fact that our plates were not cleared, and the fridge containing cold drinks was locked and we had to request assistance. We enjoyed the Club House facilities. Particularly relaxing was hiring bikes to cycle around Lake Burley-Griffin. The indoor swimming pool was well heated, and quite well-maintained despite its obvious age.

Overall, this Hyatt property has potential to be a relaxing weekend escape. The historic building has a nice ambience. What is lacking is attention to detail, and some customer service training. To cite a some small examples (one from each of our two recent stays): (1) the first time, we did not receive our complimentary wine and fruit; (2) the second time, the smoked salmon for breakfast was served without the standard capers and sour cream. When asked if we could get some, we were told by the staff member there that the policy was to only serve sour cream and capers with the salmon during the evening canape service. While we did get our condiments in the end, we felt that the situation could have been better handled.

We would like to see management lift the performance of its hotel and bring it up to true "Park Hyatt" standards.

  • Stayed: December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank whitediamondmember
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 November 2011

Stunning hotel. Stunning rooms. Stunning bathrooms. Impeccable service.

From the styling, to the courtyards, to the Queen's English spoken by staff, this hotel is a luxury choice.

And the food service was the best I've ever tasted!

  • Stayed: November 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank OzKat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 November 2011

After a long break we visited The Promenade Café again, we had a fantastic buffet lunch. Great Food, Thank you

  • Stayed: November 2011, travelled with family
    • Value
    • Location
    • Cleanliness
    • Service
1  Thank FoddieCanberra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 November 2011

Stayed here a week and even with President Obama staying we still had fantastic service. Our room and bathroom were huge and kept spotlessly clean. The bed was divine. The staff were very friendly and helpful. Seafood buffet was delicious as was a more casual lunch. Only dissapointment was the lack of outside pool. A pricey hotel but worth it for a treat.

  • Stayed: November 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank luciloo55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Canberra hotels
2.5 km away
East Hotel
East Hotel
#1 of 59 in Canberra
1,908 reviews
2.1 km away
Crowne Plaza Hotel Canberra
2.8 km away
Avenue Hotel Canberra
Avenue Hotel Canberra
#2 of 59 in Canberra
1,502 reviews
Show Prices
Show Prices
Show Prices
1.6 km away
Hotel Realm
Hotel Realm
#12 of 59 in Canberra
1,118 reviews
1.6 km away
Hotel Hotel
Hotel Hotel
#8 of 59 in Canberra
756 reviews
1.7 km away
Burbury Hotel
Burbury Hotel
#14 of 59 in Canberra
751 reviews
Show Prices
Show Prices
Show Prices

Been to Hyatt Hotel Canberra? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hyatt Hotel Canberra

Address: Commonwealth Avenue | Yarralumla, Canberra 2600, Australia
Phone Number:
Region: Australia > Australian Capital Territory > Canberra
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Canberra
#2 Romantic Hotel in Canberra
#3 Family Hotel in Canberra
#4 Luxury Hotel in Canberra
Price Range: €129 - €314 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hyatt Hotel Canberra 5*
Number of rooms: 249
Official Description (provided by the hotel):
Heritage Listed Hotel which retains many of the classic Art Deco design elements of the original building built in 1924. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Hyatt Hotels Corporation, Travel Republic (UK), Agoda, Booking.com, Ebookers, 5viajes2012 S.L. and HotelQuickly so you can book your Hyatt Hotel Canberra reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hyatt Canberra
Canberra Hyatt

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing