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All reviews sugar cane gully walk a la carte rum punch green monkeys shuttle bus glass bottom boat trip sister hotel relaxing holiday head gardener two weeks small hotel nothing is too much trouble the general manager chattel bar second visit beach hotel
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18 - 23 of 1,457 reviews
Reviewed 29 March 2020

Stayed here for a week, should have been 2, but cut short due to virus. That said had a garden view room overlooking gardens and pool area, superb. Watched monkeys and hummingbirds every day
Excellent friendly staff and food was superb, they couldn't do enough for you. Would return

Date of stay: March 2020
Trip type: Travelled with family
2  Thank sallyg432
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 24 March 2020

This was the second time we have stayed at Sugar cane. The staff and management are so helpful and friendly.
Unfortunately, due to the Covid 19 , Virgin decided to cut our holiday short. Every day we were told something different. The reception staff were able to help with U K travel arrangements after arriving back in UK. They were also able to give the correct details re new flights, departure times e.t.c So well looked after.
The restaurants were well run by a team of mostly younger female staff and a very good and professional Dining room manager. We did not see the new F and B manager, unlike Henderson who was always around. The new menu at Sandy's Chattel Bar and Restaurant was amazing, and the two chefs produced the most beautiful food.
Again, the waitress in charge was professional and extremely pleasant. A lovely place.

Date of stay: March 2020
1  Thank candlcoakes
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 23 March 2020

Small boutique hotel with a quiet charm. Spent three weeks here and gradually attuned ourselves to the very relaxing nature of the place. Clientele mainly in the older age group. We ourselves are well into our 70s but, whilst we may be old, we’re not quite dead and along with many others, still enjoy a bit of ‘up beat’ dancing , but the entertainment often did not accommodate this.
Staff very friendly and food good. Only went to the ‘Sugar Cane ‘ beach once as we found (from previous years at Almond Beach hotel) that Heywoods beach was much nicer, with very few people and better snorkelling. Do go on the gulley tour with the head gardener. He is very knowledgeable and full of funny anecdotes.
We loved Sandys restaurant. It is a pity that they don’t make more use of it by letting diners sit outside after the meal and make use of the small bar.
The rooms were lovely. One small complaint was the fact that the full sized refrigerator was not stocked with any drinks except two bottles of water which, if consumed, you had to pay for. This is appalling in what is considered a 4* + hotel.
I did like the fact that you could tip staff at the end of the holiday by leaving money in an envelope. This meant that all staff could benefit; however, in parting with a reasonably large amount of money, I would have liked to have seen more robust accounting controls than just money in an envelope.
All in all an enjoyable holiday. If you’re looking for ultra relaxation, this is the place to go.

Date of stay: February 2020
4  Thank Tez24
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 15 March 2020

This is my first review and I only joined Tripadvisor to sing the praises of this wonderful hotel and spa!!

My wife and I visited this hotel for 2 weeks from the end February into March. We looked at lots of others before deciding to book. We could not have made a better decision. This hotel suited our needs and what we look for in a holiday perfectly.
Evening times are quiet and often people start wondering off to their rooms around 10pm. If you're the party type, then this place is not for you!!

This is a small hotel and you do get to know the staff and other guests during a 2 week stay. This is not normally our scene, but surprisingly, we found the friendliness of everybody very refreshing. Moving onto staff, what can we say, they are amazing! Such a lovely friendly team. Everybody has time for a quick hello and chat, from the gardeners, bar staff to the hotel managers.

The hotel is beautifully designed and decorated. The photos on the website do not do it justice. The complex is set out well and has a very relaxing feel to it.

The food and menus are amazing, you can probably get 12 out of 14 nights a la carte, in either the main restaurant or Sandy's. Saying that the buffet bbq's are also very good! Sandy's is a lovely intimate setting over looking the gully, where the tall trees are lit up by lights. If you go early enough you can see the green monkeys playing in the trees.

The hotel have a shuttle bus to the beach. This runs 4 times a day, there and back. If this puts you off, dont let it. The service was very reliable. We love the beach so usually got the 9am bus there and either the 3pm or 5pm bus back. The hotel also supply a packed lunch if you are spending a day out. This is quite basic, but everything you need is in there, sandwich, salad, fruit, cake or a pastry. The beach has a beach house that serves drinks all day as part of the all inclusive. Beers, rum punch or soft drinks are available. They also provide masks and snorkel, plus a couple of kayaks for guests to use.
As you can see by my photo the beach is beautiful and should be promoted better by the hotel on their website.
Nicholas at the beach is a lovely guy and served drinks and provided people with beds and umbrellas throughout the day.

The hotel pool was nice, although we did not spend much time there. We never had any issues getting beds, although ones around the pool were often full.

The hotel runs a free glass bottom boat trip to swim with turtles. What an experience that was!! Loved it!! We swam with a group of turtles plus saw a large stingray and puffer fish. Again, snorkels and masks were provided, plus a nice glass of rum punch to wash the salty water away!!

We did not use the spa or gym, so cannot really comment on these!!

We stayed in room 408. This had a nice view of the beautifully maintained gardens and start of the gully walk. We often sat on our balcony watching the green monkeys playing.

As a rule we never go to the same place twice, the worlds a big place... saying that though, in the case of this hotel we are making an exception and already planning our next visit for 2021!!

Date of stay: March 2020
Trip type: Travelled as a couple
8  Thank sjv202
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Tracia Brathwaite, General Manager at Sugar Cane Club Hotel & Spa, responded to this reviewResponded 20 March 2020

Thank you very much for taking the time to give us your feedback. We appreciate all your kind words on the food, facilities and our amazing staff.

We will continue to make holidays memorable and provide our guest with a unique service. We are thrilled that love your experience and will be returning to us 2021.

Thank you for choosing us and looking forward to your return for another amazing holiday.

Regards
Tracia Brathwaite

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 March 2020 via mobile

A delightful, small hotel located in the hills just above Speightstown. It consists of about 40 individual suites set among large beautifully maintained gardens. There is, of course, a pool area. Meals are served in two restaurants and the quality and variety of the menu is excellent as indicated by the fact that the owner regularly dines alongside the guests! The hotel has a dedicated west coast beach facility with all the conveniences you would need, linked to the main site by a regular shuttle service. The hotel can also offer you personal tours around the island with an entertaining and knowledgable guide. However, without doubt, the best aspect of the Sugar Cane Club is it’s staff, some of whom have been there for many years, but all of whom go the extra mile to be helpful and friendly and make every effort to make all their guests feel valued and at home. We couldn’t recommend the hotel more highly and would not consider staying anywhere else on the island.

Date of stay: March 2020
Trip type: Travelled as a couple
4  Thank jimmys740
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Tracia Brathwaite, General Manager at Sugar Cane Club Hotel & Spa, responded to this reviewResponded 20 March 2020

Thank you for writing to us this beautiful review. We are truly a relaxing haven that provides tranquillity. We put experience and satisfaction is our priority.

I am glad to read that the staff provide you with great service and those special memories are still with you. They surely would be pleased to hear about your special praises.

Thank you for allowing us to make your experience fantastic as we continue to meet that high standard of excellence.

We look forward to seeing you again.

Regards
Tacia Brathwaite

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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