A great hotel with plenty of facilties. We had a lovely meal in the restaurant and the room was massive. They did give us an upgrade though. An ideal place to stop close to Cork also close to the road network fir touring Ireland.More
Booking.com
Booking.com
Booking.com
Really love this hotel it’s easy to get to and so close to cork city there’s even a train station across the road I’d highly recommend it. The only downside is that the pool was cold and very small. Staff were lovely.
Dear dermoth678,
Thank you so much for taking the time to send in your review. I was delighted to read that you had a great time here and enjoyed your stay. Thank you also for the lovely comments about our team and the procedures we have in place for our guests. I have addressed the cold pool issue with our Spa team, and I assure you we are working diligently to ensure a similar situation does not reoccur. Hopefully we can welcome you back very soon.
I would never stay in this hotel again! No lights in main bedroom area working. There was 2 bedside lamps one was completely broken 1 had no bulb. The large standing lamp seemed the bulb was gone. No heating at all in the room. Bathroom was dirty and covered in hair when I arrived. I stayed 4 nights and even though house keeping visited every day they never cleaned anything
Dear houselanister,
I am so very sorry to hear of the issue you experienced during your stay and wish to apologise unreservedly.
May I very kindly request that you reach out to Dora our Guest Relations Manager on dora.sirko@radissonblu.com with your contact details and a convenient time for her to contact you as we would appreciate the opportunity to speak to you about your experience. Kind regards,
I very much look forward to speaking to you and please accept my personal apology once again.
First irish family holiday with little fella. Alarm woke us at 7 am however reception was apologetic on check out. Our dinner ticket was misplaced so there was a delay on the meal, again apologetic and the taste made up for it.
Dear Road47300249429, We appreciate you taking the time to share your experience about your recent stay with us. This gives us the opportunity to review the situation and correct any deficiencies we may have in our service. On behalf of the entire team, please accept my sincerest apologies for the inconveniences we have caused you. Your comments are very important for us and immediate actions will be taken to resolve and adjust our services accordingly. We look forward to welcome you again when your travels bring you back to the area! Kind Regards.
We look forward to welcome you again when your travels bring you back to the area!
First it took ages to check in then the card wouldn’t work so had to go back to the desk and wait again for someone to help.
The floor was warped. Carpets were soaked. Smelled of mild and mildew. The room was in a state. Staff not at all helpful.
More attention should be paid to the dress of the staff
Dear A6837HYangiec,
Thank you so much for taking the time to write a review.
May I very kindly request that you reach out to our Guest Relations Manager on dora.sirko@radissonblu.com with your contact details and a convenient time for her to contact you. In the meantime please accept my apologies ! We'll share your feedback immediately with the management team and make sure everyone receives the expected consistent service in the future. We look forward hearing from you.
I stayed in this hotel for two nights last week. The cleanliness of the room and the bathroom left a lot to be desired, no pride shown. There was a lighter and a pen and a bag scattered around the room when I arrived. I did not move them and the cleaning staff did not either!! The cleanliness of the bathroom was very poor also.
Hence the stay was disappointing and not value for money . Not the standard I expected from the Radisson.
Dear djcunningham2018,
Thank you for taking the time to leave a review. I am terribly sorry to hear of your experience during your stay. Please be assured your comments have been taken onboard and the issue you have highlighted has been addressed with the Accomodation team. I sincerely apologise to you as this is not the experience we wish for any of our guests. Thank you once again and I do hope we will have the pleasure of welcoming you back in the not too distant future.
