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Bay Harbor Village Hotel & Conference Center
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Reviews (124)
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All reviewsparlor suitewasher dryerfabulous resortsurrounding townsliving areacold weatherwedding guestsindividually owned condosthe east coastnice kitchenbalcony viewromance packagemy favorite placeenjoy the viewfull kitchenoff seasonjacuzzi tub
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Reviewed 29 August 2016

Booked 1 night stay in the Parlour suite. Was looking for a in room Jacuzzi tub and requested the romantic getaway package when I spoke with the receptionist that took my reservation. At the time of booking the price was a certain amount including the package. We arrived to find out that the romantic getaway package was never noted and the suite did not have a jetted tub. When putting things in the fridge we found food in the freezer from previous guests that had not been removed. We had issues with the fireplace as it would not work and then the front desk came up and got it going but after heading out for supper we could not get it going again. The shower leaked all over the master bathroom and when cleaning up all the water we found hair all over the master bathroom floor. The ladder that held all the towels was not bolted to anything and we nearly got hit with the ladder when grabbing a towel. During our stay the price of the room changed twice and was different than originally quoted. It was the most disappointing stay we have ever had during all our travels.

Stayed: August 2016
Review collected in partnership with Country Inns & Suites By Radisson
1  Thank mehandcompany
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robin B, General Manager at Bay Harbor Village Hotel & Conference Center, responded to this reviewResponded 15 September 2016

Thank you for your feedback on your recent stay with us. We regret we missed several opportunities to make your stay satisfactory. I would welcome the opportunity to speak with you directly to discuss your experience in more detail (robin@bayharbor.com). We would welcome you to return to Bay Harbor for a more satisfactory stay, which is more typical of how we conduct business.

In the spirit of Hospitality

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 August 2016

We rented out several rooms and a large suite here for a client event. I'll start first by saying the rooms are beautiful and spacious, and the marina views are incredible. The area really is a little village, which I loved. Upon walking into our suite however, we found that the a/c was not working and there were portable units in some of the rooms. It was noticeably warm and very noisy. While we understood that things like this happen, the fact that we were not notified in advance was bothersome, especially given we were spending quite a bit of money at the hotel. They were able to move us to a different condo the next day, so the problem was remedied after only one night in the warm suite. On the third day, though, housekeeping didn't come, so that evening we had to call and request cleaning services so that we could entertain our clients in a clean space. Overall the staff were very nice and nothing was left unfixed, but I would definitely be cautious about booking here again in the future. It seems they need a bit more hospitality training, in my humble opinion. Assuming they can up their game in that department, I would love to come back to this beautiful area.

  • Stayed: August 2016, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank ShannaNanna84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 August 2016

exquisite I must , says it all . it was an experience , the gorgeous beauty of the blueee water around, the greens , the fun , the lively life , its simply wowww . after u have done exploring the lil town its time to take a lil drive to this place, set aloof of the town . this place is a lil world in itself .

  • Stayed: August 2016, travelled with family
    • Value
    • Cleanliness
    • Service
Thank thepanwars
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 August 2016 via mobile

Our stay at Bay Harbor Village condos far exceeded our expectations. Quiet, beautiful, upscale & relaxing ! We will be back! We got a 3 bedroom room on 4th floor - great views! Highly recommend . We took day trips to surrounding towns to stay busy.

Stayed: July 2016, travelled as a couple
Thank Ruthsbank
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 August 2016 via mobile

Bay harbor has the best housekeeping staff. They r so friendly and clean the rooms to satisfying there guest. We encourage anyone that is looking for friendly staff and a fun time to come here and enjoy the view,bugs and weather to come have fun.

Stayed: August 2016, travelled solo
Thank Nessa F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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