We visited in the rainy season (knowingly, I might add!), and even though the weather was not the most cooperative, we still had a great experience. The airport transfers are great, after the frenetic crowds it was fantastic to climb into a comfortable vehicle for a private transfer with towels and refreshments offered. The resort's choice of well appointed 4x4 vehicles for guest use is very sensible given the conditions on some roads in the rainy season.
We stayed in a pool residence and were not disappointed. We loved the open bathroom, a great deal of thought went into the design there, and the bed was extremely comfortable. The pool was very well maintained, and the sala provided protection from the brief moments of sun (which when it did emerge was very strong!), and the more frequent cloudbursts. The open areas and main pool are great, with some beautiful gardens and water features.
The main restaurant was very good (anything with local Andaman lobster was an instant hit), with some innovative dishes showcasing local produce, and the smaller beach restaurant had some excellent local specialities as well. My only small criticism of the entire stay was that perhaps some of the local food options should be a little more authentic. We felt that although the essence of the dishes was there, they lacked the flavour punch we associate with good Thai cooking. I certainly don't think that this was an issue with the chefs, as all of the meals were excellently prepared and of high quality, I rather think that this may be the result of a policy to make the dishes more accommodating to Western palates. While it is important to cater to your guests, I think that it is also important to allow the food to shine and reflect the authentic character. Sometimes a challenge is worthwhile!
Service at all stages of our stay was impeccable. The staff were all, without exception, kind, polite, helpful and efficient. All requests were happily accommodated.
We opted to go on a number of excursions locally, and to Phang Nga Bay. These were not as cheap as you might perhaps find from a 3rd party tour operator, but given that you had the individual use of a driver, guide, and vehicle, the expense is well worth it. The guides are knowledgeable and good company. Extra touches, like towels, snacks, drinks and a brilliant lunch complete with white linen makes you feel quite special. We especially enjoyed the local life excursion. Often when staying at a luxury resort you can feel disconnected, you could be staying anywhere. This excursion gave us a great snapshot of the local area and economy, and was extremely interesting. Definitely worth considering in addition to the more mainstream activities.
This was a great place to stay, allowing you to enjoy either the myriad of local activities, a romantic getaway, or a relaxing spa break, or even a combination of all three.