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All reviews free shuttle petting zoo zip line beautiful grounds great hotel flight path horseback riding coffee maker breakfast buffet the hotel staff a lovely stay modern amenities great coffee every staff member small farm rooms are quiet beautiful place to stay
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Reviewed 8 August 2018

A driver from the hotel picked us up at the airport. He was holding a sign with our name so he was easy to spot. The drive from the airport took about 15 to 20 minutes. Part of the drive goes through a more "rural" area that may be disconcerting to some, but the hotel is located near several other gated hotels in a very beautiful part of the Quito countryside.

The grounds are beautiful with several walking paths, lots of trees and an animal sanctuary with ducks, peacocks, rabbits and goats. I'm sure kids love that area. They also have an adopted dog, Chiquita, who wanders the grounds. She's a huge lab/great dane who loves people.

Our room and bathroom were very clean and nicely outfitted. The bed was very comfortable and we had a great view of the grounds from our enormous window.

We're vegan so food is always an issue when we travel. The kitchen staff was very accommodating and knew exactly what we meant by "somos veganos" (we're vegan). Not everyone understands what that is, so we were happy when they offered to customize a few different items on the menu to omit animal products. They were all very friendly and helpful. The buffet breakfast was a bit limited for vegans. I opted to have some rolled oats mixed with fresh mango juice and fresh fruit. They didn't have any non-dairy milk or vegan food options on the buffet.

The pool and hot tub area was beautiful and relaxing. My wife and I both got massages. The pressure could have been a bit stronger, but the massage was nice and relaxing.

My only complaint is that the hotel lies directly below the flight path of the relatively new airport. That means during the day, an airplane flies over about every 15 minutes and since the hotel is pretty close to the airport, the planes are low and very loud. The rooms are quiet so we didn't notice it much when we were inside, but it's pretty loud outside. I bet the owners were very unhappy when they discovered where the new airport's flight path would be...

Overall, we highly recommend this hotel. We only spent one night and a full day there, but it felt more like a week. We left feeling very relaxed and refreshed. We'll definitely go back again the next time we're in Quito.

Date of stay: July 2018
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank jpindenver2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mauricio L, Gerente at San Jose de Puembo - Quito Airport, an Ascend Hotel Collection Member, responded to this reviewResponded 11 August 2018

Dear Gest

Really loved your comment and the depth you took to evaluate our hotel. Specially the part of it been on the flight path of the airport. Indeed we were very unhappy when we knew it. We took some measures to mitigate the impact, we planted some 300 trees all over the property an surroundings, changed window frames and windows to special ones with noise reduction technology, we also include for those light sleepers ear plugs. Finally, we know that some day, hopefully in the no distant future, planes are going to be quiet.

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Reviewed 3 August 2018 via mobile

We stayed at the hotel between flights. Even the flight had several hours delayed, the transfer was there for us (I did inform the hotel about the delay).
Rooms clean and functional, everything you need after a long flight.
Breakfast was good, many varieties.
Transfer back to the airport was also included next day. All on time and very efficient Service. It would have got 5 Stars, but the other hotels I stayed even topped this, which is rare.
Thanks for fast check in :-) so we could go to rest fast.

Date of stay: July 2018
Trip type: Travelled with family
Thank erlenbach_zh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MletortEC, Gerente at San Jose de Puembo - Quito Airport, an Ascend Hotel Collection Member, responded to this reviewResponded 8 August 2018

Dear Guest

We are really glad that you enjoyed your stay in our hotel and certainly happy to hear that your stay in other hotels in Ecuador were so satisfactory. We will work harder and hopefully we will have another chance for a 5.

Best regards

Mauricio

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Reviewed 27 July 2018

We lounged here for a night and a day before heading to Manta, it is a place to experience the cultural aspects of Ecuador. The staff are friendly and eager to help whenever help is needed. It has lots and lots of ground and plenty of trees and animals. It is like a nature reserve, great for families, couples and solo guests. My only regret is that I wished we have stayed longer in this particular hotel. They offer free breakfast which has lots of varieties to choose from.

Room tip: Every room has its own charm, however, the bathrooms are very small
Date of stay: March 2018
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Nkee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mauricio L, Gerente at San Jose de Puembo - Quito Airport, an Ascend Hotel Collection Member, responded to this reviewResponded 29 July 2018

Dear Nkee

Thank you very much for your kind words, we are really happy that you enjoyed our hotel. We hope to see you back in the near future.

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Reviewed 24 July 2018 via mobile

We had an early flight to the Galapagos and wanted somewhere near to the airport. San Jose did not disappoint. Arriving in the afternoon we were able to enjoy the grounds and facilities. The expansive grounds are host to much wildlife and I was able to see many of the bird species identified in the room. The location is stunning, you cannot help relax in such a beautiful setting. Our room or cottage had all that we needed for a lay over or longer stay and was comfortable and cozy. The restaurant has a good range of tasty food and I can recommend the local dishes. The bar has a range of artisan beer which I can also recommend. Staff were friendly and helpful and spoke English well. They were efficient in arranging transport to the airport for the early flight and nothing was too much trouble. I can highly recommend San Jose de Puembo for short or longer stays.

Date of stay: July 2018
Trip type: Travelled as a couple
Thank SaiKungExpat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mauricio L, Gerente at San Jose de Puembo - Quito Airport, an Ascend Hotel Collection Member, responded to this reviewResponded 25 July 2018

Dear Sai

I certainly appreciate your in depth comment were you make a review of most of the areas. We are really glad that we were able to offer you an experience beyond that of just an Airport hotel. We hope to see you back again in the future.

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Reviewed 21 July 2018

We booked this hotel for the free shuttle as we didn't want to take a chance with a local taxi at midnight. We stayed for a couple of nights before our onward trip to Galapagos. We loved this hotel so much that we booked another night on our way back from Galapagos. The restaurant offers delicious dishes at reasonable prices. Plenty of choices for breakfast (free). Great coffee from locally grown beans. The grounds are very well maintained. Big rooms with a nice view of the grounds. No issues with hot water. The hotel organized our Quito day tour which turned out to be a great experience.

Date of stay: June 2018
  • Trip type: Travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Vijay K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MletortEC, Gerente at San Jose de Puembo - Quito Airport, an Ascend Hotel Collection Member, responded to this reviewResponded 24 July 2018

Dear Vijay

Thank you very much for your evaluation and comment. We are really happy to have been a part of your Ecuador experience and that you enjoyed staying at our hotel. We hope to see you back in the future.

Mauricio

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