I was trying to book at this property as I saw some deals at Ensogo. However, when I called their landline to made some inquiries to extend the daytour to overnight stay, their staff named Rochelle sounds very rude and in a hurry. With this kind of staff in a hospitality business, I changed my mind. I know the place is amazing, but if service starts with rudeness, then it's not a good sign. She just said "Hello" upon picking up the phone which is not a standard and when I said "Thank You" twice before I end up the conversation to check if she will say welcome, I was disappointed. She just hung up. OMG!!! She may need some telephone etiquette or customer service trainings!
- Official Description (provided by the hotel):
- Air-conditioned standard or family room, with LCD TV, personal refrigerator, cable, hot and cold shower, with private pool. ... more less
- Reservation Options:
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- Also Known As:
- Amansinaya Mountain Hotel Laurel