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Reviewed 11 July 2017

From the moment we were greeted by our lovely welcomer Rakung at the airport, escorted to our Limousine to travel to Pullman Arcadia until the time we left 2 weeks later, we could not have had a more restful holiday,we so needed. All resort Staff were amazing, so friendly and helpful, the accommodation, choice for meals, poolside service, Vero restaurant, all facilities just great, there is an amazing kids club on site, and free transport within the grounds of the resort to assist you to the rooms and pool area at the upper level of the resort. We walked, winding our way up to the viewing deck to watch the sunset.

Room tip: Grand Deluxe Double with Ocean View is great, 1903 is roomy, lovely balcony, day bed, table + chairs.
Date of stay: June 2017
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Leaine M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BM M, Manager at Pullman Phuket Arcadia Naithon Beach, responded to this reviewResponded 16 July 2017

Dear Leaine M,

I cannot help but have a smile on my face as I write this response - to know you felt the experience with us was amazing is something the team can feel very proud of. The team deserves all the praise they get, as I know they work hard on delivering something we call "Sai Jai" service from the heart and I will make sure we use your kind words to encourage the team to continue their efforts.

I will personally thank each department that has contributed to make your experience so magical, you can be sure about it! 

We look forward to welcoming you back to "Our Beach House Your Holiday Home' and please let our Guest Experience Manager know if we can anything to help tailor your next journey with us h7488-fo5@accor.com

Our Resort. Your Playground.

Brett Wilson
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 July 2017 via mobile

We recently hosted a 3 day seminar at the Pullman Phuket Arcadia Naithon Beach resort and from an organiser' s view point we fell completely looked after. From the set up time to the end of our event, the attention to details, the food, the service, the staff and the smiles were there at all times. Our conference was a success and we are thankful to the amazing staff. Happy to recommend this fabulous place!

Date of stay: July 2017
Trip type: Travelled on business
1  Thank Veronique L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BM M, Manager at Pullman Phuket Arcadia Naithon Beach, responded to this reviewResponded 13 July 2017

Bonjour Veronique L,

Thank you very much for selecting Pullman Phuket Arcadia for your event in Phuket!
We cant be happier to know your satisfaction and the appreciation of all the group participants. Delighted knowing you have been well looked after by our team and glad you have appreciated the attention to details, the food, the service as well as the friendliness and professionalism of our team members!

I am feeling very proud of the entire team and you can count on me to share your message with everyone at the hotel.

It is once again a real pleasure to know your conference was a success and it is a honor knowing you will confidently recommend our property to all travelers.
Thank you very much and we all hope having a chance to welcome you back again some days!

Kindest regards,

Benoit Metanomski
Director of Operations


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Reviewed 11 July 2017

The perfect holiday spot! We were a total travelling party of two families with children and had the most relaxing stay with the Pullman. After many visits to Phuket, this property would have to be our favourite. From the outstanding location with beautiful grounds, fantastic pools, and a stunning view out over Naithon beach. The property is located on a steep hillside but it is never a problem getting around. If you don't feel like getting a little exercise in with a hill climb, there are plenty of cars to run you around the resort and down to the beach. The service is outstanding, the staff were always very helpful and very sweet with the kids. The kids club was enjoyed, and the gym (with a fantastic view) was put to good use. Good breakfast to start the day and a great bar with stunning sunsets to finish (2 for 1 drinks at happy hour). The rooms were clean, well appointed, and comfortable beds. It was never a problem if extra towels etc were required. We would also get ice up to our room and take it down to the sunset deck to keep our wine cool while we enjoyed the sunset.
We all enjoyed the spa with its tranquil setting and experienced staff. If you are an Accor member you receive a discount at the spa.
Although the hotel is in a quieter location it was very easy to get taxis down or up the coast to explore. We often went over to BangTao in the evenings and it would cost around THB800 return. We travelled down to the Rawai Seafood Market in the south and it cost THB2500 return for 7 pax. A 4 hour round trip to Patong including a stop in Kalim beach for dinner on the way back cost THB2000. And THB600 one way for 7 to the airport.

Date of stay: June 2017
  • Trip type: Travelled with family
    • Location
    • Rooms
    • Service
3  Thank TheLethbridgesNZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pullman Phuket ... P, General Manager at Pullman Phuket Arcadia Naithon Beach, responded to this reviewResponded 29 July 2017

Dear TheLethbridgesNZ,

Thank you for your loyalty as an Accor member it is truly valued and thank you for choosing to stay with us during this family vacation.

Being perched on the northern headland of one of the best beaches in Phuket does afford some spectacular views of sunset and having your favourite drink in hand makes it even better.

Our Spa was just recently rewarded with the best Luxury Fitness spa in Asia and I have to confess I spend some time in there myself ( quality control of course ) and the ladies do have magic hands for tired or stressed bodys.

As your favorite resort in Phuket we hope we can be part of your next journey to the land of smiles and please let our Guest Experience Manager know if we can help tailor another 5 star experience. h7488-fo5@accor.com

Our Resort Your Playground

Brett Wilson
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 July 2017

Gorgeous room - dark to sleep but beautifully sunny during the day. Thoughtful bathroom facilities and amenities - love the shower! Clean, contemporary and stunning decor. The food was excellent with plenty of choice - fresh, healthy and great service. From the moment we checked-in (at 1.30am!!) 'til the moment we departed, the Pullman satisfied our every whim! Thank you :)

Date of stay: June 2017
  • Trip type: Travelled with family
    • Value
    • Sleep Quality
    • Service
Thank dennyj0nes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BM M, Manager at Pullman Phuket Arcadia Naithon Beach, responded to this reviewResponded 16 July 2017

Dear dennyj0nes,

We thank you so much for taking the time to write a review on TripAdvisor following your last visit at Pullman Phuket Arcadia.

We are very honored to know you love our place! :) Your words concerning our Rooms, the décor, our Food& Beverage offer are very appreciated and will be shared with the entire team!

We are blessed knowing you've been fully satisfied at our " beach house" away from home and we are already looking forward to welcoming you again!

Yours sincerely,

Benoit Metanomski
Director of Operations

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Reviewed 10 July 2017 via mobile

Its like a really nice song that you hear for the first time and you think you found a gem. But when you get deeper into it, u find that its a sentiment shared by many and it quickly becomes ordinary and conventional.

Which is okay.. except, its really annoying that the photos you see of the resort. This beautiful, serene paradise is actually overrun on a daily basis by masses of tour groups overcrowding the place.

Was told by one of the employees that theres no such thing as "low" season here at the arcadia and it shows! We were at the amatara for 5 days which was great, quiet and relaxing.

Here, in contrast, its very crowded especially breakfast service. As a result of having to cater to so many guests, staff tend to be more clinical. And they look very tired.

At breakfast, Front of house staff showing guests to tables seem overworked and one can see the stress on their faces. Suggestion: let them focus on seating guests and have others serve coffee/ set tables. Egg station staff overworked. One guy without name tag looked demotivated. Suggestion: have scrambled eggs served on a tray (i know its not ideal) to cope with the demand and let egg station chaps focus on made to order omelettes/eggs.

Call bell at pool doesnt work. When asked, the staff says it works but they are too busy to tend to the call bell.

Dangerous and noisy buggys. Its a bit of a problem here because, Ppl tend not to walk cos theres no designated walkways and traffic is quite heavy. Suggestion, next investment cycle, replace car/s trucks used as buggys with proper narrower electric golf buggys (like at amatara) then paint a dedicated walking lane to encourage walking and reduce demand for buggys. Also the motorbikes are noisy and really spoils the image of the resort.

Overcrowding - this cannot be fixed as this is just the business philosophy and target market segment of the hotel (mass market) busloads of tourists from an unamed country arrive frequently. No suggestion on how to fix this but perhaps its for those seeking a quiet exclusive vacation to note. There is a crowd everywhere. Even the gym is packed at 7 am with almost all treadmills being used.

On the positives, there is a gorgeous beach. The facility is very beautiful with the main pool perched on the cliff.

Kids club is good and the float pool is a great alternative to the main pool for the lazy afternoons. And its really near the airport (15mins drive) (which is great for catching the early flight home)

I suppose, it all boils down to what one seeks in a vacation. Its pretty mainstream And so MANY ppl do like it.

Date of stay: July 2017
Trip type: Travelled with family
2  Thank thechongs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BM M, Manager at Pullman Phuket Arcadia Naithon Beach, responded to this reviewResponded 13 July 2017

Dear thechongs,

Thank you for such a detailed review. I can certainly feel you had a mixed-feelings experience with us and did not totally enjoyed your stay at the level of your expectations. I wish to apologies for it.

On the positive side, glad you have enjoyed the kids club, our main pool, the convenient location from the airport and I believe the property itself.

I appreciate your bringing several constructive comments to our attention and you can be sure we will certainly action these points to help take the experience of our guests from Good to Great.

Rest assured that your comments will be shared and you count on us to work hard on improving in the right direction.

Hopefully, you will give us a chance to return and in that case, please let our Guest Experience Manager know so we can ensure the experience goes from a 3star to 5star rating.

Check In Chill Out

Benoit Metanomski
Director of Operations

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