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Reviewed 31 December 2020 via mobile

Those visiting Hawaii The Fairmont Orchid hotel is a must on the Kohala coast. Family friendly and relaxing to see the least. Hawaii has so much to offer and these guys do it right from culture to Aloha. Please visit aunty Kaiulani and take her culture tour and lei making class. She is awesome!! You cant visit Hawaii and not get educated on the culture, so just do it.
All covid guidelines are in place their and we felt very safe and comfortable. Now is a good time to visit as tourism is just starting to ramp up! Mahalo to the great bartender’s by the pool and the valet guys welcoming at the front and the whole staff for the Aloha. Mahalo

Date of stay: December 2020
Trip type: Travelled with friends
Thank Lanaistravelclub
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Barbara Nakamura, Other at Fairmont Orchid, responded to this reviewResponded 2 January 2021

Mahalo for your excellent review! I have to agree with you ,Aunty Kaiulani is very special and she shares the beauty of the culture in a way that you can only experience in person. I appreciate you also noticing how we have focused on keeping everyone safe during COVID! We want to be sure everyone feels travelling to Hawaii, staying here at the Fairmont Orchid they do feel safe and can enjoy their time on the island and at the resort. We hope to welcome you back soon! We appreciate your feedback and will share it with our staff. With warm aloha, Barbie Nakamura Director of Quality.

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Reviewed 17 December 2020 via mobile

After postponing twice my son and his now wife decided to go with a destination wedding so they can move on with their lives. The Fairmont Orchid is a beautiful property just 19 miles North of Kona airport. Beautiful facility with beautiful grounds. A little on the small side but spacious enough. Some facilities were very limited due to COVID and the property was nowhere near full. Pool area was very nice although if they were at near full capacity finding a spot that was somewhat shaded might be difficult. The beach are is nice but very rocky. I highly recommend water s,hoes if you don’t want your feet cut up. The cove is real,y nice as there are some breakers to calm the surf down. You can snorkel in the cove it’s not great but we did see a ray and I swam just above a big green sea turtle. Although COVID limited food and beverage services what was available was very good.

Overall a very good stay.

Date of stay: December 2020
Trip type: Travelled with family
5  Thank dcdrj2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Barbara Nakamura, Other at Fairmont Orchid, responded to this reviewResponded 17 December 2020

Mahalo for your review and great feedback! This year has been so difficult for so many. I can only imagine having to postpone such an important event twice how great it must have been to enjoy all the time in the ocean and being in Hawaii. I was glad to see you were able to see the turtle and ray. Happy to hear you enjoyed everything while you were here. We appreciate you taking the time to give us a review and your excellent feedback. We hope to welcome you back sometime soon! With warm aloha, Barbie Nakamura Director of Quality

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Reviewed 11 August 2020

There are some good rates if your book through amex as you can get breakfast included and a resort credit. We stayed here for a few nights as a less expensive option before checking into the four seasons for a wedding. The rooms are clean and the le labo toiletries are a great addition to the rooms. The breakfast buffet was very good with lots of fruit and good coffee. We also enjoyed the bar by the pool which had several Kona beers on tap. This is a great mid priced option on the big island.

Date of stay: October 2019
    • Value
    • Sleep Quality
    • Service
2  Thank mikecX6917ST
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fairmont Orchid, Other at Fairmont Orchid, responded to this reviewResponded 21 August 2020

Aloha! Thank-you for your review! Starting the day with a Kona coffee and then enjoying a Kona beer with the ocean views by the pool can't be beat. Hope you see you back again soon! Mahalo! Charles Head General Manager

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Reviewed 16 May 2020

We have stayed at the Four Seasons previously and decided to give the Fairmont a try as we were travelling as a family on this occasion. The property is beautiful and expansive. The pool area is great for kids also. We took several walks along the oceanfront to neighbouring properties and decided that location and aesthetics wise, the Fairmont is the pick. The Mauna Lani looks great but you can tell it is an old hotel that has been "tarted up" so to speak. We took advantage of the free shuttle bus to visit the local shops and pick up some items at the supermarket ... a must when you have children who like to snack! This leads me to my next point. Unfortunately the food and beverage prices at this resort are very high. Be mindful of this as there are few offsite options close by. That aside, we are looking forward to returning in the future.

Date of stay: March 2020
    • Value
    • Cleanliness
    • Service
2  Thank SophieBee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charles_Head, General Manager at Fairmont Orchid, responded to this reviewResponded 17 May 2020

Aloha! We're so thrilled that you enjoyed such a wonderful vacation at Fairmont Orchid and truly appreciate you taking the time to share feedback with our team and future guests. Our Executive Chef Viviano has been busy with new menu creations and I will be sure to share your feedback with him as well. We look forward to welcoming you back in the near future. Warmest mahalo, Charles Head, Fairmont Orchid General Manager

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Reviewed 6 May 2020

My wife and I visited this resort for 5 nights this past September. The stay was mostly outstanding with very few exceptions. I will try to break down the details of our experience by category...

Location: This resort is a bit North of the Waikoloa Village area near the Mauna Lani shops. The location was remote, but there were a few things nearby for what you need. There was a nice grocery store, a Ruth's Chris Steakhouse and Tommy Bahama Restaurant as well as a juice bar and coffee shop. There were not many other restaurants immediately outside of the resort in the Mauna Lani Shops, but there were quite a few 15 minutes drive away in the Waikoloa Village area if you want to try anything different while you visit.

The room: We had a standard room with a garden view and it was about what you'd expect from a Fairmont. The bed was very comfortable. The bathroom was very large with the luxurious grandeur of marble everywhere and had dual vanity/sinks and a separate tub and shower. I do wish the tub were larger and the shower was also small but had INCREDIBLE water pressure. The Le Labo bath products at Fairmont resorts are also exceptional. The rooms also feature a balcony with seating and a table. The room was in line with other 4/5 star resorts we've been to.

The resort: The grounds were very well kept, gorgeous and just a pleasure to walk around. There was a nice man-made cove beach that was perfect for wading in the water and cooling off and the Pool was huge and pleasant. The service while at the pool was adequate and I thought providing free sunscreen for guests was a nice touch. The only complaint about the pool area is there is not adequate shade. While there are umbrellas available free of charge, it is pretty hard to snag a lounge chair that had one available. We really had to limit our time near the pool due to this. They did offer cabanas and loungers with sunshades, but for a pretty steep fee. If there is one thing that could be improved at this resort...this is absolutely it. There needs to be an increase to the amount of umbrellas by the pool.

The food: The restaurants and bars at the resort are pricey, as is typical for a resort like this in Hawaii. Be prepared to spend $100-$150 on dinner for 2 each night and that is if you are being mindful with your choices. The Luana Lounge off the lobby does have a happy hour and the drinks were top notch. The view from Luana Lounge overlooking the property and ocean was spectacular, we found ourselves there for happy hour a few times. There was also live music and entertainment often when we visited.

Breakfast in the morning is around $35pp at the Orchid Court if you do not have it included with your stay. If you're not big on breakfast, you can get something small like a breakfast sandwich and coffee from Brown's Deli near the pool. Alternatively, you have the grocery store in the Maun Lani shops or the coffee shop/Juice bar are options if you don't mind heading just outside the resort.

The spa: We did not book any spa services on this particular trip. However we did review the spa menu and they had all of the offerings you'd typically look for and more. If you are into the resort spa experience, I do believe the spa here seemed to offer more than the typical resort. Expect resort prices for all spa services ($$$$)

The service: Just about every interaction we had with staff was a positive one. Housekeeping was always great, the front desk interactions were very pleasant and the attendants around the resort were warm, genuine and genial.

Other highlights: Sunset here is a ceremonious event here. As the sun lowers the tiki torches around the resort are lit by men wearing traditional Hawaiian garb and trumpeting a conch shell. There are plenty of tucked away corners of the resort to sit and watch the sunset. The colors of the sky from here are just jaw-dropping beautiful. To sunsets were reason enough alone to travel here.

Self parking was pretty convenient to the resort and was included in our resort fee which was nice. They did also offer valet parking for a fee, but we didn't see the need as the lot was pretty close to the resort.

The resort at night time aims a large light at the ocean just in front of Brown's Beach House. This attracts manta rays to the shallow water just beyond the rocks on shore and it is really an incredible sight to see.

If you have a late flight home, the resort did provide courtesy rooms for approximately 45 minutes upon request so that you could freshen up, get a shower and change after checking out. To do this, you must contact the front desk on checkout morning and schedule a time (subject to availability) This was a nice feature for us as we got to enjoy the resort amenities on checkout day before heading to the airport in the evening hours.

Quick tip...if you're renting a car (which I would recommend) be sure to gas it up at the Costco in Kona if you are a member. We found the gas at Costco was about $1.25 a gallon less than gas stations near the resort areas.

Overall we immensely enjoyed our stay here. The big detraction that prevented my review from being 5/5 was the pool shade situation. I really think the resort could improve this aspect. I'd overall recommend this resort and would stay here again.

Room tip: The rooms on the side of the resort are closer to the beach area. The north side of the resort is closest to the spa.
Date of stay: September 2019
    • Sleep Quality
    • Cleanliness
    • Service
11  Thank Brandon S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontOrchid, General Manager at Fairmont Orchid, responded to this reviewResponded 7 May 2020

Aloha! Thank you so much for taking the time to share such in-depth feedback regarding your vacation at Fairmont Orchid. It was our pleasure to serve you and it's heartwarming to hear that you enjoyed the warm service of our staff, the glorious sunsets overlooking the Kohala Coast and your accommodations. We have also communicated your constructive comments to our team--all of whom are eager to welcome you back in the near future. Warmest mahalo, Charles Head, Fairmont Orchid General Manager

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