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Reviewed 7 August 2019

Traveled in the end of July. Couple.
This Resort has everything you need to stay there and don't leave. Resort fee includes parking fee and snorkeling gears. Lots of fishes and tortures just metres from the shore. Amazing.
The beach: beach is sandy and it is like a lagoon, that will suite to swim with small children. no waves. But if you want you can swim out of the lagoon and it is still not to much waves. always enough lounge chairs, towels. Water was warm.
Room: Spacious. Has all the amenities. We forgot tooth brushes and tooth pastes- got complementary ones. Beds are comfy, air conditioner is quite.
Meal: We bought the meal package ( breakfast buffet) in the morning. I strongly advice you to do so. The breakfast is Belagio type, lots of fruits, juices, lots of kinda food. On receipt it cost $42 for 2. But not sure if it a real price, as out meal was including into the package. Eat breakfast and forget about the food for the entire day.
Pool: we never used, bt i saw it spacious.
Restaurants: few options in the resort. We went to Browns. Their food is just incredible. expensive but worth every penny.
Entertainment: not much. Just local guitar players till 9pm. Which i thought it is too early to finish music at 9pm, as all people just start to get out to enjoy the evening breathe. .
Location: there is 5 minutes north drive another beach , which is like a real ocean beach with waves. ( parking fee $5). 30 minutes drive to cona city which lots of shops and restaurants, and also beaches. 3 hours drive to Volcano national park, and about 1.5 h to parks with cliffs.

Weather: was sunny all week. sometimes were cloudy and a little windy, but was warm all the time . close to 86F
We had amazing time at this resort. After driving around the island I am sure we stayed at the best place on the best place on Hawaii island.

P.s. we didn't need water shoes.

Room tip: Room booked with partial ocean view. 5th floor#1530 . Bright room with amazing view on the hotel grounds and side view of ocean.
Date of stay: July 2019
    • Value
    • Location
    • Service
1  Thank Selena L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tara_Harrington, Director of Guest Experience at Fairmont Orchid, responded to this reviewResponded 8 August 2019

Aloha Selena, Thank you for taking the time to share your Fairmont Orchid experience with us and future guests! We are glad you had the opportunity to take advantage of all the amenities our resort has to offer. We love seeing all the highlights of your stay and hope to welcome you again during you next trip to Hawaii Island! Warmest mahalo, Tara Harrington, Director of Guest Experience

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Reviewed 7 August 2019

I can't say enough about the customer service we had. Every person we interacted with was professional, knowledgeable and above all genuinely friendly. Our room was spacious and well appointed. We loved the pool area and just had a wonderful time. Also, we took advantage of the complimentary photo service and they were awesome!

Date of stay: June 2019
1  Thank anna4383
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tara_Harrington, Director of Guest Experience at Fairmont Orchid, responded to this reviewResponded 8 August 2019

Aloha Anna, Thank you for sharing your positive review! It is always wonderful to know our guests are warmly welcomed and well taken care of by our staff. We are glad you enjoyed your stay and hope to welcome you again soon! Warmest mahalo, Tara Harrington, Director of Guest Experience

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Reviewed 6 August 2019 via mobile

I cannot say enough about this place and it’s people. Our room was amazing - ocean view - amazing service everywhere you turn. The pool and all amenities are top tier and the entire resort is BEAUTIFUL!
I will look for Fairmont for future locations for SURE especially since the Kea Lani in Maui was even BETTER!

Date of stay: July 2019
Trip type: Travelled with family
Thank lindabB1526LN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tara_Harrington, Director of Guest Experience at Fairmont Orchid, responded to this reviewResponded 8 August 2019

Aloha Linda, Mahalo for sharing your wonderful review! We are glad you enjoyed your stay and were well taken care of by our 'ohana. We hope to see you again should your travels bring you back to Hawaii Island! Warmest mahalo, Tara Harrington, Director of Guest Experience

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Reviewed 6 August 2019 via mobile

This past July we decided to go to the big island of Hawaii and stay at the Fairmont Orchid. This being our first trip to the big island we were initially a little confused and disappointed with what we were seeing on the drive from the airport. However, once we arrived at the Fairmont Orchid all our fears were quickly put to rest. As soon as you enter the lobby you immediately know you’re in a magical place. The grounds are stunning and the rooms are very nice and peaceful. The bathrooms are one of the best I’ve ever had in a room outside of the four seasons in China where We once stayed. The entire time we felt like we were on our own private island. There are multiple restaurants on the grounds and several nice stores for quick essentials. We thoroughly enjoyed our stay at the Fairmont Orchid and agree as many do, that there is no better hotel to stay at on the big island of Hawaii!

Date of stay: July 2019
Trip type: Travelled as a couple
1  Thank WpatrickcroweLA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tara_Harrington, Director of Guest Experience at Fairmont Orchid, responded to this reviewResponded 8 August 2019

Aloha Patrick, Mahalo for choosing Fairmont Orchid for your first Hawaii Island vacation! We are so glad to know how much you enjoyed your resort experience! Your kind comments are greatly appreciated, and we hope to welcome you again soon! Warmest mahalo, Tara Harrington, Director of Guest Experience

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Reviewed 6 August 2019

Top notch resort. The grounds and facilities are well maintained. The service was excellent. The food was good. The views were fabulous. The entire family thoroughly enjoyed exploring the small cove and the reefs just outside of the cove, as well as lounging at the pool.

Date of stay: July 2019
    • Value
    • Rooms
    • Service
Thank William B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tara_Harrington, Director of Guest Experience at Fairmont Orchid, responded to this reviewResponded 6 August 2019

Aloha William, Mahalo for choosing Fairmont Orchid for your family vacation! Your kind comments are greatly appreciated, as we are always delighted to know the highlights of each guests Fairmont Orchid experience. We hope to welcome you and your family again soon! Warmest mahalo, Tara Harrington, Director of Guest Experience

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