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Reviewed 14 January 2021

Amazing times and great staff - Food at the canoe house was awesome
We felt welcome and safe
cleanliness and safety protocol were in place and felt effortless.
outdoor activities were great and lead by a young dynamic team
fantastic location and Beach
Strongly recommend

Date of stay: January 2021
Review collected in partnership with this hotel
Thank benoittouquette
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thomas B, Guest Services / Front Office at Mauna Lani, Auberge Resorts Collection, responded to this reviewResponded 20 January 2021

Aloha benoittouquette,

Mahalo for taking the time to share your your experience with us at Mauna Lani. We are so glad you felt safe and welcome, and that you were able to join us for outdoor activities. We will pass your note onto Chef Matt at CanoeHouse.

We look forward to welcoming you again when your travels bring you back to Hawaii.

Warmest Aloha,
Thomas B.
Guest Services / Front Office

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 January 2021

This spot of paradise provided everything and more! The kids club was easy and created some special memories for our kids (5 & 7). Room was perfect, and the restaurants were awesome. Canoe was the spot great sunsets and a menu that was different each time.

Date of stay: December 2020
Review collected in partnership with this hotel
1  Thank J2075PZmike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thomas B, Guest Services / Front Office at Mauna Lani, Auberge Resorts Collection, responded to this reviewResponded 20 January 2021

Aloha J2075PZmike,

Mahalo for taking the time to share your Mauna Lani experience! We are so glad your keiki made some memories at our Holoholo Kid's Club, and we hope you made some too! Glad you enjoyed CanoeHouse; there is not a more beautiful place to dine on the island.

We look forward to welcoming you again when your travels bring you back to Hawaii.

Warmest Aloha,
Thomas B.
Guest Services / Front Office

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 January 2021

The resort itself was stunning.
All the staff showed aloha even the groundskeepers which really brought a sense of aloha to our stay.
The Kainalu Outrigger Experience was a life changing highlight of our trip. Josiah & Keanu were extremely knowledgeable and charismatic throughout the entire trip. I wish that all residents and visitors alike would be able to experience such an amazing and humbling ritual.

Date of stay: January 2021
Review collected in partnership with this hotel
1  Thank MosMrKissoon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thomas B, Guest Services / Front Office at Mauna Lani, Auberge Resorts Collection, responded to this reviewResponded 20 January 2021

Aloha MosMrKissoon,

Mahalo for taking the time to share your Mauna Lani experience! We are so glad you felt the aloha here. The outrigger paddle is one of the most exciting and moving experiences here. We are so glad you were able to go out with Josiah and Keanu.

We look forward to welcoming you again when your travels bring you back to Hawaii.

Warmest Aloha,
Thomas B.
Guest Services / Front Office

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Reviewed 8 January 2021

If you're looking for a gorgeously renovated tropical resort escape with top notch customer service, Mauna Lani is for you. My husband and I were overwhelmed with the number of resorts on the big island from which to choose for our elopement until we came across Mauna Lani. After speaking with Shea, the event planner, I knew hands down this was THE resort. Shea was incredibly friendly and personable on the phone. She personalized our stay at the Mauna Lani to give us the best wedding experience we could've only dreamed of. The resort itself was immaculate from the open concept, modern, tropical landscaping to the fully renovated comfy, modern rooms. We were pleasantly surprised. The gym was a huge plus- all new equipment with pelotons and an outdoor crossfire area. The beach area had a swimmable safe cove with tropical fish and frequent sightings of turtles sunning on the lava rocks. We will definitely be returning!

Date of stay: December 2020
    • Value
    • Location
    • Service
2  Thank Heather_Alexander86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thomas B, Guest Services / Front Office at Mauna Lani, Auberge Resorts Collection, responded to this reviewResponded 20 January 2021

Aloha Heather_Alexander86,

Congratulations on your elopement! Mahalo for choosing Mauna Lani as your special place for your wedding. We are so glad Shea personalized your wedding experience and made your day everything you dreamed it would be.

We look forward to welcoming you back soon - maybe to celebrate your first wedding anniversary!

Warmest Aloha,
Thomas B.
Guest Services / Front Office

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Reviewed 8 January 2021

If you're researching which hotel to book on the Big Island, don't waste anymore of your time and just book a room at Mauna Lani.

My boyfriend and I went to Mauna Lani for New Years and had an incredible time! Growing up, I visited Hawaii often. I used to stay at Kona Village Resort and haven't visited since the resort closed in 2011 from the Tsunami. Highlights of our stay:

- COVID concerns: They sent us instructions ahead of our flight to make sure we were aware of the COVID requirements (flying from out of state). All staff wore masks and were cautious about social distancing. The resort was far from feeling crowded so we were able to keep to ourselves easily. Our rooms were always thoroughly cleaned and they even provided us with additional cleaning supplies. Overall, we felt very safe during our stay.

- Service: The staff went above and beyond the entirety of our stay. Before we even arrived, the team reached out to us and helped us with booking. Huge thank you to Tiffany and Lana. Kasey (with concierge services) booked us a taxi from the airport and sent over the resort's schedule of activities before arriving (thank you, Kasey!). Upon arrival, we were welcomed by Cy who greeted us with drinks and leis. It truly felt like he welcomed us like family. The staff at the front desk, pools, and beach were also helpful and timely. They often came around offering delicious smoothie samples (felt like every hour!). We even came to feel like we knew some of the staff, which was refreshing. Special shoutout to Kat who was so sweet and helpful. Thomas also often walked around greeting guests and would routinely check in with us to ensure we were enjoying our stay. Overall, A+ for service.

- Room: Beautiful. Absolutely beautiful. Our view was gorgeous and the bed was one of the comfiest beds I've ever slept in. The tech in our room was modern and the TV was easy to navigate. The staff promptly cleaned rooms and had turndown service. Literally, my only critique about the room is that the toilet room seemed oddly dark.

- Amenities: The pools and beach were all beautiful. The pool chairs were very comfy and they provide each group/set of chairs with a mini water cooler and glasses. Since the resort wasn't crowded, we were always guaranteed a pool or beach chair at anytime (no waking up early to ensure we could get a chair!). The adult pool is slightly heated as well. We loved the lawn - they have games like corn hole, spike ball, and connect four. One of my favorite things was the live music they had at sunset on certain nights.

-Restaurants: The Market provided an easy option for a quick breakfast or lunch. Halani was delicious (would recommend the fish tacos) but our dinner at CanoeHouse was a meal I will never forget. Our dinner was incredible... even if you don't stay at Mauna Lani, make a reservation at CanoeHouse!! You will not regret it!

- Activities: The resort offers a bunch of activities but we participated in the sunrise canoe paddle (on New Year's Day), bikes, and the New Year's Eve event at the shack. The highlight was probably the sunrise canoe paddle. Uncle George helped us navigate the waters smoothly and provided some inspirational words for the first day of the New Year.

Overall, we had an unforgettable trip in all the best ways. I can confidently say that we will be back and already can't wait until we visit again. I couldn't have imagined a more perfect way to end 2020.

Room tip: Rooms with ocean views are fantastic
Date of stay: December 2020
    • Location
    • Sleep Quality
    • Service
1  Thank amandad5282
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thomas B, Guest Services / Front Office at Mauna Lani, Auberge Resorts Collection, responded to this reviewResponded 20 January 2021

Aloha amandad5282,

Mahalo for taking the time to share your Mauna Lani experience! We are so glad you were able to join us during your recent trip to Hawaii Island. Our number one priority is the safety and health of our guests and team members, so we are so delighted to hear you felt safe. Mahalo for mentioning so many team members by name. We are so glad they made you feel welcome.

We look forward to welcoming you again when your travels bring you back to Hawaii.

Warmest Aloha,
Thomas B.
Guest Services / Front Office

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