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All reviews gaudi restaurant infinity pool privilege package privilege lounge privilege service privilege guests sea view buffet restaurant half board lobby bar main restaurant chocolate fountain every evening breakfast and dinner relaxing holiday plenty of sunbeds branded drinks
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Reviewed 4 weeks ago via mobile

We usually go to sandos papagayo in lanzarote at this time of year, have done for the last 4 years, but wanted a change. What an absolute right decision it was!!! This hotel is everything papagayo was and 100% more!!!! We cannot fault anything! The only thing we would say is privilege room needs to be open later than 2030, other than that it's perfect. Food, staff, quality of drinks, cleanliness, location, perfect. We will definitely return!!!!!

Date of stay: November 2018
Trip type: Travelled as a couple
1  Thank lockie01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerMeloneras, Equipo Directivo at H10 Playa Meloneras Palace, responded to this reviewResponded 4 weeks ago

Dear lockie01,

Thank you for your posting and for sharing your positive comments following your stay with us.

We are delighted that you had an enjoyable stay and you appreciated our food, location, cleanliness, staff service...
Your kind words of appreciation have been shared with the entire team.

We are all looking forward to warmly welcoming you back to your second home in Gran Canaria,

Best regards,

Silvia Hoyos
Equipo Directivo H10 Playa Meloneras Palace*****

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

We have just returned from a weeks break, our first visit to Gran Canaria. This is a friendly hotel and is kept immaculately clean. However I would put is more to the high side of a 4 star as it is missing the 'luxury' that you would normally find in a 5 star. The food was a disappointment as it was very repetitive as other reviewers have said, and a lot of the main courses were barely warm. It was more or less the same food every day.The rooms were ok, not luxurious in any way, but were kept very clean. We had no problem with sunbeds, there were loads to choose from every day even after 10am. We enjoyed our holiday but would not return there.

Room tip: pay a high price to get a good room
Date of stay: November 2018
  • Trip type: Travelled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank Kim B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerMeloneras, Equipo Directivo at H10 Playa Meloneras Palace, responded to this reviewResponded 4 weeks ago

Dear Kim B,

Thank you for taking the time to review your recent stay at the hotel.

We are disappointed to read that on certain aspects of your stay we failed to meet your expectations. We do apologise for this, please rest assured that your feedback is very important to us and has been discussed with the relevant team.

On the positive note, we appreciate you recognising the team for their amazing job and that you found our hotel very clean and the pool area large.

We do hope that we will have the chance to welcome you back to the hotel in the near future.

Warm regards,

Silvia Hoyos
Equipo Directivo H10 Playa Meloneras Palace*****

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Reviewed 4 weeks ago

We've just got back from a fabulous week. Our first time to a H10 hotel. The glass of Cava given to us upon check-in was very welcome. The staff were all so friendly and polite. Quality of drinks and choice of food was phenomenal. Always plenty of room at the pool and we never had an issue getting sunbeds. We did find the hotel a little confusing to get around at first but after a few days managed to find our way around without too many mistakes! Our room was lovely and was kept wonderfully clean and tidy. Would definitely come back again.

Date of stay: November 2018
  • Trip type: Travelled with family
    • Rooms
    • Cleanliness
    • Service
2  Thank 98helenjaneb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerMeloneras, Equipo Directivo at H10 Playa Meloneras Palace, responded to this reviewResponded 4 weeks ago

Dear 98helenjaneb,

Thank you very much for choosing our hotel during you recent travel to Gran Canaria and for taking the time to share this magnificent 5-star review with us all!

We are delighted to know that your stay with us has been comfortable, pleasant and memorable and that you were able to make the most of our wonderful facilities to find relax and serenity.

It has been a real pleasure to have you here with us and we are looking forward to welcome you back really soon again!

Kind regards,

Silvia Hoyos
Equipo Directivo H10 Playa Meloneras Palace*****

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Reviewed 4 weeks ago

Currently staying at the hotel, our 5th visit. Do not believe the lies in 2 recent reviews, this hotel is great. Staff are so friendly and helpful. Food is fresh and so much choice, the only problem is deciding what not to have. Never a problem with finding a sunbed around any of the pools, at anytime, one of the few hotels where you do not have to think about reserving one. Rooms very clean and views of sea and pool excellent, we love sitting on the balcony with a glass of wine as the sun goes down. Reception go out of their way to accommodate room preferences. Walk along the promenade to the lighthouse, shops and beach about 1.3 miles and easy and spectacular. Planning our next visit already.

Room tip: High floor
Date of stay: November 2018
  • Trip type: Travelled as a couple
    • Value
    • Rooms
    • Service
2  Thank 66lj2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerMeloneras, Equipo Directivo at H10 Playa Meloneras Palace, responded to this reviewResponded 4 weeks ago

Thank you so much for this flattering comment, 66lj2017!

We are thrilled to read that you always enjoy every aspect of our hotel and that we make you have an unforgettable stay! That means that our principal aim has been achieved.
Rest assured we will share your kind comments with the entire team who will be delight to know that their efforts are well appreciated by our guests.

We hope to see you again very soon and to make your stay even better, if possible.

Warmest regards,

Silvia Hoyos
Equipo Directivo H10 Playa Meloneras Palace*****

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Reviewed 4 weeks ago via mobile

My husband and I stayed at the H10 for a week at the beginning of November. We stay at a lot of hotels and I can be a little ‘particular’ - but the H10 did not disappoint!

The hotel is immaculate, the housekeeping staff put lovely little touches in your room every day when they clean - we had rose petals in the bathroom, and not only on our first day! You’re constantly looked after, all staff are so welcoming, we never passed anyone in the hall without a cheery ‘hola!’

Every staff member I spoke with spoke good English and German, but they are also so encouraging for you to try out Spanish! I never felt pressured or patronised, they were so kind and helpful.

We were half-board which worked perfectly for us, we rented a car so we’re out and about most days so wouldn’t have benefitted from lunch. The food was incredible. I am very weary of a buffet as I have been poorly on holidays previously - but the H10 Tamadaba is the best buffet I have ever experienced. Every evening the food was different, always with plenty of choice, and 4 different options of meat or fish to be cooked fresh in front of you. A lovely touch - as we were half board, our drinks weren’t included, but if you did not finish your bottle of wine over dinner the wait staff would label it up and put it aside for you, and bring it back out the following evening! Certainly saved the cost of the alcohol!

The evening entertainment was of a higher standard than most. There were a few acrobatics shows, some tribute bands and a casino night which was fun! By far the best was the Spanish dancing ‘Aroma’ - spectacular! I tend to dislike ‘tacky’ shows that get you up participating - that time in the evening I want to sit and enjoy (sorry! Boring!) - these shows suited me, sit back, watch and enjoy a quality performance.

The pools again are immaculate - I can’t say enough about how clean this hotel was. The Infinity pool was our favourite, we never struggled to get a sun lounger, and the gentle music coming from the sea front bar there made a wonderful relaxing atmosphere.

We rented a car at the airport (definitely worth it if you like a explore!), and the drive was very easy to the H10 along the GC1, the motorway, only 25 minutes. The hotel had a safe, monitored car park under the hotel which was free for us to use, with plenty of parking.

We used the Despacio Spa one day - only €15 per person, really reasonable! They have a lovely pool, a fantastic sauna, steam room, ice room, and the most amazing jet showers - quite an experience. We both had a hot stone massage (additional cost), which was really brilliant - she focussed on my problem areas and gave a genuinely personalised and relaxing massage.

Finally, our room. We were in 572, a sea-view room. And wow. The sunset from our balcony every evening felt like it was just for us. I will never grow tired of the view from our room, over the infinity pool and sea. Truly spectacular. The room and bathroom were very clean, we had a fridge (handy), wardrobes nice and big, plenty of storage so you can hide away all your clutter. Some English channels in the TV if you’re wanting them, good WiFi everywhere in the hotel. The bed was huuuuuge!! So comfortable, I’ve never slept so well on holiday (thank goodness breakfast goes until 11!). The bathroom had a brilliant shower over a bath, and his and hers sinks. Wonderful room, really felt home from home.

All in all, we really did have the best stay. Thank you H10!!

Date of stay: November 2018
Trip type: Travelled as a couple
1  Thank rheana2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerMeloneras, Equipo Directivo at H10 Playa Meloneras Palace, responded to this reviewResponded 4 weeks ago

Dear Rhean A,

Thank you so much for sharing your wonderful review on Tripadvisor. We are happy that your stay at H10 Playa Meloneras Palace met all your expectations.

We are thrilled that you enjoyed the entertainment, the pools, the Despacio Spa Centre and our comfortable rooms with the spectacular sunset view. Thank you for highlighting the service of the staff, the selection of food and that you experienced the best buffet ever. All the team will be proud of their work and we will share your compliments with them.

It's excellent to read that you had the best holiday. We strive to make our guests feel welcome and well looked after, and therefore they can experience an unforgettable and outstanding stay with us. Thank you for your words that we really appreciate.

We would be more than pleased to welcome you back in the nearest future.

Best regards,

Borja Garcia
Equipo Directivo H10 Playa Meloneras Palace *****

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