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Reviews (1,250)
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All reviewsafrican barbarbecue eveningsgerman ownedtai chiturn down servicepool staffla bodegathe general managerfive star hotelgran canariaoutdoor gymhalf boardwaiter servicefour nightsbreakfast buffet isevery eveningsea view
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635 - 640 of 1,250 reviews
Reviewed 16 August 2009

this is our second time back at this hotel. even though it can be expensive for half board. but the staff and surrounding are spectaular. i cant down this hotel for anthing. every one was so nice. so pleasant. even the bell boys couldnt do enough for you.
but on our last day there. we had to help ourselves out with our cases. which i taught was unusual. but apart from that lilltl hipcup no complains what so ever. need a holiday to relax in maspalmoas this is the place to go.

  • Stayed: September 2008, travelled as a couple
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1  Thank katemaria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 July 2009

Stayed at this Hotel from 27June until 4 July. Our 11 year old nephew was also along with us. We booked a premier holiday with falcon holidays. On arrival at the airport we were met by the rep and immediately taken to our private taxi transfer which took us direct to the Hotel in a private mercedes. On arrival at reception our cases were taken care of and we were allocated our room quickly without any fuss and we were taken to our room which had a sea view as requested. The room was very nice but space was limited due to the single bed which was put in for our nephew,not complaining but this makes the double room that much smaller. The bathroom was very nice and had a great selection of toileteries etc and the shower was fantastic. Everything in the room was perfect and in good order. The hotel also left us complententary water and fruit on our arrival. The food was fantastic and had a great selection for breakfast and dinner. Each night the menu was posted for the following day. The hotel prepares a fantastic barbeque on three evenings and on the other evenings you have a sit down 5 course meal. The beauty about this is that you can change your dinner for lunch if you prefer. This allowed us to eat out on some nights as our nephew did not like the set dinners. Nothing wrong with them and the selection of meats etc were of a very high standard. The pool area was fantastic and you did not have to search for a sunbed no matter what time you came down to the pool. The hotel had pool staff who placed the towels and bed for you. You cannot come down early and place towels on beds which was fantastic. There is two pools and one does not allow young persons at it. There is activities on around the pool during the day. The staff are fantastic and nothing is troublesome for them. Most of the people at this hotel are German and of a more mature age. I cannot fault this Hotel and it is one of the best that I have stayed in. It is in a great location and close to the beach and shops which are mostly designer. This area is upmarket so there is no larger louts about and you get no hassle from anyone. If I am going back to Gran Canaria I would definately be looking to stay here again .

  • Stayed: July 2009, travelled as a couple
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Thank Hondacrv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 June 2009

to this hotel and what a lovely surprise this is a 5 stars
i travel a lot and i was amazed by the service, kindness, attention of the staff
its not huge, but every is wellplanne, the dinner and buffet breakfast are good and everything runs smoothly, relly marvellous service

small spa,but good massges

well located,near a huge beach and dunes, but quiet
rooms not noisyt, nice balcony with confi armchairs
good bed and all amneties in bathroom
missed a coffeee machine

evening entertainment in the bar quite good quality
drinks not very expensiv for a 5 tars
free internet

free watert on arrival and fruits in the room

will definitely go back

  • Stayed: June 2009, travelled solo
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1  Thank bisous
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 May 2009

This is without doubt a very fine hotel. It is in a fantastic location right next to the famous maspalomas dunes where you can walk for miles along the seafront. and now that there are a number of other five star hotels nearby the location has a real quality feel to it with good quality shops nearby for clothes, shoes, jewelry, perfumes etc,
The gardens are absolutely stunning, and the pools are both large and uncrowded, with a relaxation pool heated to 28 degrees, and being kept child-free! There is also a welcome ban on mobile phones around the pools, so real holiday makers can actually get away from their normal busy lives!
The one thing though that makes this hotel really special are the staff, who unlike many hotels really do give a damn about your holiday experience, and will do anything for you.
The only slight drawbacks are that the hotel is very heavily biased to German tourists (though all of the hotel staff speak perfectly good english it is still slightly annoying that it is assumed you are german), the bathrooms are very small for a 5 star hotel, and the meals have a "formal" feel to them, with correct attire required! Oh, and the "entertainment" is great if you like ballroom dancing and duets sung in broken english!
On balance though this really is a fantastic quality hotel in an idylic location, and as long as you are not expecting the bright lights you will be blown away by all of the positive things this hotel has to offer!

  • Stayed: May 2009, travelled as a couple
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Thank Steve T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 October 2008

Just back from a week in the sun in Maspalomas. Totally relaxed break and just what was needed to recharge the batteries. I could not fault this Hotel.We only ate once outside the premises the food was so good. The facilities are excellenet. If you want a chilled time no fuss, lie by the pool type of break then this is the place to go .

  • Stayed: October 2008, travelled as a couple
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1  Thank Poncho56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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