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Reviews (1,251)
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All reviewsafrican barbarbecue eveningsgerman ownedtai chiturn down servicepool staffla bodegathe general managerfive star hotelgran canariaoutdoor gymhalf boardwaiter servicefour nightsbreakfast buffet isevery eveningsea view
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Reviewed 12 October 2012

Just returned from 7 days at this very good hotel. OK we as Brits were in a very small minority at this German owned and run hotel but forget that It was very well run, excellent food, super service and cant be faulted. But thats what one expects from the makers of BMW
Even the sunloungers were free and the poolstaff so obliging there was not need for the early dawn raid on the deck chairs etc !!! No noise from late night drinkers just perfect. We shall be going again and recomend this spot on hotel.

Room Tip: Rooms above level 3 and facing sea quiet
  • Stayed: September 2012, travelled as a couple
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7  Thank tarf28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
R_Cibran, Manager at Seaside Palm Beach, responded to this reviewResponded 11 February 2013

Dear Seaside Palm Beach Guest,

Thank you very much for publishing your review on Tripadvisor regarding your recent stay at our hotel.

We are glad that you spent nice and relaxing days in our Seaside Palm Beach ***** and appreciated the excellent food and the service provided by our team.

It was a pleasure having you as our guests and we hope to have the opportunity to welcome you back soon!

Warmest regards,

Rocío Cibrán
General Manager Seaside Palm Beach*****

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Reviewed 8 October 2012

we have just returned from the Seaside Palm Beach after 11 days Our flight was delayed 5 hours(thanks thomas cook) so missed our evening meal on the first night. we checked in and was impressed with our room on the 4th floor view over the pool and gardens this we pre-arranged with the hotel as a upgrade as Thomas Cooks rooms are on a lower floors and less appealing view we were told. Room was a decent size with good Air-Con, lighting and flat screen Loewe Tv (german) bathroom was quite small but did have a walk in shower. room was very quiet until early evening when you can hear the music from the terrace which is playing while you dine a nice touch. breakfast is very good eggs are cooked for you at your request there is plenty of choices of cerals, meats pancakes you name it. pools/gardens are very well maintaned and the fitness pool is like a bath with all sorts of massage jets. no shortage of beds/brollys a very relaxing day. evening meals are la carte (2or3 choices) or Barbecue/carvery with either italian/Asian food as well The service at all times is of a very high standard and the Duty Manager makes herself known to check that all the guest are being looked after which we were. You can walk in to Masplonas just a 5 mins stroll to nice shops and cafes etc. they do provide a turn down service with a chocolate and water along with more clean towels. so overall a very clean modern hotel, we did feel that Barbecue food could have been a little more organised a unsure what meats had been cooked also very little food on the barbecue so a bit of a wait. but apart from that this hotel is first class and offer a high standard of facilities throughout the hotel with free wi-fi , 3 pools , 2 types of evening entertainment as well as a excellant spa just wish we were still there !!

Room Tip: high floor inner rooms
  • Stayed: September 2012, travelled as a couple
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5  Thank STUARTCOLCHESTER
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
R_Cibran, Manager at Seaside Palm Beach, responded to this reviewResponded 11 February 2013

Dear Seaside Palm Beach Guest,

We wish to thank you very much for reviewing your recent stay at out hotel on Tripadvisor.

It is a delight to read that you enjoyed your holidays to the fullest. Thank you for mentioning the high standard of our service, the excellent Spa and the quality of the food.

Since the feedback of our guests is of vital importance for us, please be assured that we took note of your comments regarding the barbecue and will take them into consideration for future improvements.

Once again, thank you for your comments and we hope to have the chance to welcome you back to our Seaside Palm Beach***** in the near future.

Best regards,

Rocío Cibrán
General Manager Seaside Palm Beach*****

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Reviewed 7 October 2012

It's the second time we visit this hotel this year and instead of writting Long Stories on how good the Hotel is how friendly the staff are I would just recommand you to go there as we will surely go again next year.

  • Stayed: October 2012, travelled as a couple
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5  Thank Stephaneotz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
R_Cibran, Manager at Seaside Palm Beach, responded to this reviewResponded 11 February 2013

Dear Seaside Palm Beach Guest,

In the name of the entire Seaside Palm Beach***** Team, we wish to thank you for recommending us on Tripadvisor and look very much forward to welcoming you back soon.

Sincerely,

Rocío Cibrán
General Manager Seaside Palm Beach*****

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Reviewed 6 October 2012

This was our third visit to this hotel and we enjoyed our stay just as much. The staff, from the manager down, are friendly and helpful; nothing is too much trouble for anyone. There's no fighting over sunbeds - there are loads and always some free no matter what time of day you want to use one, and there is always a pool attendant to help you. There's also a pool bar and the staff will bring your drinks to your sunbed. It was nice and quiet around the pool. There were quite a few children staying in the hotel, but we hardly heard them. The loudest noise came from the birds in the palm trees!
It was my birthday while we were there and the staff pulled out all the stops to make my day memorable. Special thanks go to Carlos and his staff who made my day really special.
If you haven't visited this hotel before, give it a try; you won't be disappointed. The food is fantastic with plenty of choice. The rooms have been refurbished and are very comfortable, Ours was on the third floor, so we had a sea view, albeit through some trees. The hotel is just a couple of minutes' walk from the huge beach, which has been improved since last year.
You are taken care of as soon as you arrive and if you need anything, you just have to ask. I could go on and on about how good this hotel is, but go and see for yourself.

Room Tip: The rooms on the third floor at the front have a partial sea view. The view from the back of the hotel is of the gardens and pool areas, but I believe there is a supplement for these rooms, as for the rooms on floors four to seven.
  • Stayed: September 2012, travelled as a couple
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3  Thank carnivalqueen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
R_Cibran, Manager at Seaside Palm Beach, responded to this reviewResponded 11 February 2013

Dear Seaside Palm Beach Guest,

We wish to thank you for your feedback on Tripadvisor and are honoured that you chose our Seaside Palm Beach***** to celebrate a special occasion.

Furthermore, we were delighted to hear that your third stay with us was as excellent as the previous ones. Our staff always does his utmost to ensure that our guests are satisfied and therefore it was a pleasure to help making your birthday a memorable one.

Please be assured that we will share your kind words with the entire team and especially with Carlos, as the praise of our guests serves as a high motivation for us.

It was a pleasure having you as our guests and we are looking forward to welcoming you back soon.

Warmest regards,

Rocío Cibrán
General Manager Seaside Palm Beach*****

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Reviewed 30 September 2012

Writing this review a little late but we feel its worth it. This was by far one the best beach holidays we had and the choice of hotel was the best one of them. The rooms were very clean and well maintained. The breakfast spread was superb and the choices surely made us eat more than we wanted to. A family holiday can immediately become a disaster if the kids are not engaged, this property had enough to keep them busy and what was really nice was that so many small details were considered that it catered to all age groups.

The one thing that truly stands out and made this place worth a second visit was the staff. Every single one of them from the reception staff to the restaurant, bar, pool service, deserves a mention. They were outstanding in service, great with kids and made you feel special.

Stayed: May 2012, travelled with family
3  Thank Ektanish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
R_Cibran, Manager at Seaside Palm Beach, responded to this reviewResponded 28 January 2013

Dear Seaside Palm Beach Guest,

Thank you very much for your comments published on Tripadvisor regarding your stay at our hotel in May 2012.

It was a pleasure for us to read that you and the entire family enjoyed your holidays with us and wish to express our sincere thanks for the kind words about our staff. Please be assured that we will certainly pass them along to our team!

It would be a pleasure to welcome you and your family back at out Seaside Palm Beach*****. Until then we remain

with best regards,

Rocío Cibrán
General Manager Seaside Palm Beach*****

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