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All reviews african bar barbecue evenings tai chi german owned turn down service pool staff la bodega gran canaria the general manager five star hotel outdoor gym waiter service half board four nights breakfast buffet is every evening sea view
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Reviewed 12 October 2012

Just returned from 7 days at this very good hotel. OK we as Brits were in a very small minority at this German owned and run hotel but forget that It was very well run, excellent food, super service and cant be faulted. But thats what one expects from the makers of BMW
Even the sunloungers were free and the poolstaff so obliging there was not need for the early dawn raid on the deck chairs etc !!! No noise from late night drinkers just perfect. We shall be going again and recomend this spot on hotel.

Room Tip: Rooms above level 3 and facing sea quiet
  • Stayed: September 2012, travelled as a couple
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7  Thank thechief28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
R_Cibran, Manager at Seaside Palm Beach, responded to this reviewResponded 11 February 2013

Dear Seaside Palm Beach Guest,

Thank you very much for publishing your review on Tripadvisor regarding your recent stay at our hotel.

We are glad that you spent nice and relaxing days in our Seaside Palm Beach ***** and appreciated the excellent food and the service provided by our team.

It was a pleasure having you as our guests and we hope to have the opportunity to welcome you back soon!

Warmest regards,

Rocío Cibrán
General Manager Seaside Palm Beach*****

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 October 2012

we have just returned from the Seaside Palm Beach after 11 days Our flight was delayed 5 hours(thanks thomas cook) so missed our evening meal on the first night. we checked in and was impressed with our room on the 4th floor view over the pool and gardens this we pre-arranged with the hotel as a upgrade as Thomas Cooks rooms are on a lower floors and less appealing view we were told. Room was a decent size with good Air-Con, lighting and flat screen Loewe Tv (german) bathroom was quite small but did have a walk in shower. room was very quiet until early evening when you can hear the music from the terrace which is playing while you dine a nice touch. breakfast is very good eggs are cooked for you at your request there is plenty of choices of cerals, meats pancakes you name it. pools/gardens are very well maintaned and the fitness pool is like a bath with all sorts of massage jets. no shortage of beds/brollys a very relaxing day. evening meals are la carte (2or3 choices) or Barbecue/carvery with either italian/Asian food as well The service at all times is of a very high standard and the Duty Manager makes herself known to check that all the guest are being looked after which we were. You can walk in to Masplonas just a 5 mins stroll to nice shops and cafes etc. they do provide a turn down service with a chocolate and water along with more clean towels. so overall a very clean modern hotel, we did feel that Barbecue food could have been a little more organised a unsure what meats had been cooked also very little food on the barbecue so a bit of a wait. but apart from that this hotel is first class and offer a high standard of facilities throughout the hotel with free wi-fi , 3 pools , 2 types of evening entertainment as well as a excellant spa just wish we were still there !!

Room Tip: high floor inner rooms
  • Stayed: September 2012, travelled as a couple
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5  Thank STUARTCOLCHESTER
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
R_Cibran, Manager at Seaside Palm Beach, responded to this reviewResponded 11 February 2013

Dear Seaside Palm Beach Guest,

We wish to thank you very much for reviewing your recent stay at out hotel on Tripadvisor.

It is a delight to read that you enjoyed your holidays to the fullest. Thank you for mentioning the high standard of our service, the excellent Spa and the quality of the food.

Since the feedback of our guests is of vital importance for us, please be assured that we took note of your comments regarding the barbecue and will take them into consideration for future improvements.

Once again, thank you for your comments and we hope to have the chance to welcome you back to our Seaside Palm Beach***** in the near future.

Best regards,

Rocío Cibrán
General Manager Seaside Palm Beach*****

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Reviewed 7 October 2012

It's the second time we visit this hotel this year and instead of writting Long Stories on how good the Hotel is how friendly the staff are I would just recommand you to go there as we will surely go again next year.

  • Stayed: October 2012, travelled as a couple
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5  Thank Stephaneotz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
R_Cibran, Manager at Seaside Palm Beach, responded to this reviewResponded 11 February 2013

Dear Seaside Palm Beach Guest,

In the name of the entire Seaside Palm Beach***** Team, we wish to thank you for recommending us on Tripadvisor and look very much forward to welcoming you back soon.

Sincerely,

Rocío Cibrán
General Manager Seaside Palm Beach*****

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Reviewed 30 September 2012

Writing this review a little late but we feel its worth it. This was by far one the best beach holidays we had and the choice of hotel was the best one of them. The rooms were very clean and well maintained. The breakfast spread was superb and the choices surely made us eat more than we wanted to. A family holiday can immediately become a disaster if the kids are not engaged, this property had enough to keep them busy and what was really nice was that so many small details were considered that it catered to all age groups.

The one thing that truly stands out and made this place worth a second visit was the staff. Every single one of them from the reception staff to the restaurant, bar, pool service, deserves a mention. They were outstanding in service, great with kids and made you feel special.

Stayed: May 2012, travelled with family
3  Thank Ektanish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
R_Cibran, Manager at Seaside Palm Beach, responded to this reviewResponded 28 January 2013

Dear Seaside Palm Beach Guest,

Thank you very much for your comments published on Tripadvisor regarding your stay at our hotel in May 2012.

It was a pleasure for us to read that you and the entire family enjoyed your holidays with us and wish to express our sincere thanks for the kind words about our staff. Please be assured that we will certainly pass them along to our team!

It would be a pleasure to welcome you and your family back at out Seaside Palm Beach*****. Until then we remain

with best regards,

Rocío Cibrán
General Manager Seaside Palm Beach*****

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Reviewed 24 September 2012

I’m going to review this hotel in two ways - first the Hotel detail (fair and impartial), and second a basic choice between what was our personal favourite on the island (The LOPSEAN Villa Del Conde) and this hotel, The Seaside Palm Beach.

FIRST: THE HOTEL

A hotel is often defined by its facilities, decoration, amenities and so on. This Hotel is good. However, it's also the little touches that really set it apart...

- the smiling, helpful "Pool Man" putting down thick, clean lounger covers and towels for you in the morning & setting up & moving parasols to your personal taste throughout the day (shade or sun)
- abundance of free, clean towels everywhere (pools / spa / wellness)
- plenty of good quality, wooden sun loungers – all working perfectly
- a soothing, calming atmosphere, nice people everywhere
- baby pools main pool, adults only (quiet) pool – somewhere for everyone
- not a spec of dirt or an insect in sight - anywhere
- hotel the Director walking 'round the hotel daily checking up and talking to guests
- great plasma TV in the bedroom
- free changing room for your last day
- quality toiletries replaced daily
- smartly dressed, attentive reception staff
- bottle of water by your bed each night
- Let me give an example of how good the Maid was - she saw I was using a third pillow (which really wasn't for my head, it was on the other bed!); that night she produced a third pillow in the correct linen, all set out for me. Perfect room service.

I could go on, but let’s cover off some other key areas:

On balance, the best feature of this hotel is its sunbathing areas - set amongst mature palm trees, attracting birds, but not shading the pool areas you easily can drift away and totally relax, “feel special”, feel “on holiday” - you really could be in another world, even though you can walk out the door and be right on the beach and close to good shopping. Simply the best. Don’t be fooled by the exterior of this hotel !

The Spa has great saunas, steam rooms etc. with open showers and (naturist) sunbathing areas, free cooled drinking water on tap. The best place in Maspalomas for a private, all over tan.

Rooms always very clean, a great sunset (or beach) view from floors 4-7 (class B/C – NOTE: make sure you pay for one of these, it will transform your vacation. Best rooms: 4/5/6/730-757 for the evening sunset, but my friends in the hotel preferred the other side so they could hear and see the sea) and a high quality Plasma with 90+ channels including 10 UK.

Throughout the hotel there were quality, helpful, well-mannered staff - truly five star treatment. I'm sure those who didn't experience this need to remember behaviour breeds behaviour.... treat your hosts with respect, be polite and sometimes patient ... and a few tips here and there work wonders... !

Guests: about half were over 60, but the rest were a many ages; my guess is 80% German, the rest Dutch, English, maybe a couple of Spanish. Everyone was pleasant and well mannered - I saw no teenagers, maybe just older children 17/19 with their parents.

Men must wear long trousers for dinner, but now it's more likely to be jeans and a polo shirt, rather than jacket and smart trousers. Same everywhere now, sadly, the majority don't want to make the effort. Some did, but it's not the same as just four years ago when some were wearing long trousers for Breakfast at this hotel!

Any problems? A couple - the bar staff were a little slow at times, I think they had some new people. Evening meal - 3 nights a buffet, 4 nights a la carte (with very limited choice and sometimes very slow service indeed). Being in high season the staff couldn't always cope with a full hotel all arriving for evening dinner at once.

This could be solved by either more buffet evenings. or with a simple sign asking people to wait and be seated by staff, but that approach goes against what the Hotel is all about - the free flowing of people, the calmness, no instructions or barriers.... just relax.... I can understand the management’s reluctance to ‘direct people’ in this way. It is an interesting dilemma!

Also, smoking is allowed outside (by law) so there is a risk of being half way through your meal when someone lights up beside you. Yes, a downside, but contrary to what some more negative reviewers might say, it's easily avoided - just eat inside, where it's air conditioned and smoke free. It's the same everywhere else in Spain. The VDC does not offer this lovely option. So get over it !

SECOND: THE CHOICE YOU HAVE

Bottom line, we have stayed here three times, and also at the Ville Del Conde twice. In the evening some may say, and I may agree, the VDC wins: as it serves an outstanding buffet with show cooking and a wide choice of food every night, all high quality. Then you move to the central piazza / central square, with its patio heaters and excellent shows. So if your evening meal is the most important thing in the world to you, maybe the VDC is for you, (particularly if you like evening shows outside).

However, in the day and overall, the SSPB wins by a clear margin. But Why…?

Class. Its staff are better, its rooms (B/C only) are significantly better (if somewhat small), sunbathing in what feels like a private and exclusive garden with staff attending to your every need, plus the adult Spa and sunbathing areas, palates/yoga/ keep fit on the lawn, and the calm, measured, upmarket atmosphere. It’s divine. You will escape the real world.

If you want to experience a feeling of being 'special' every day (but in a natural, unforced way) the best sunbathing areas of all the hotels in Maspalomas, a calmer atmosphere, mature, polite guests then SSPB is for you.

I'll be returning to Maspalomas; assuming the price is right we have a new favourite number one if we want to relax.

Rest assured, The VDC is just fine, you'll love it. We’ll happily return if the SSPB is too expensive. But whilst it’s a close call …the Seaside Palm Beach wins overall. Our new number one !

A massive thank you to all the staff and management for a simply wonderful holiday. Near perfect - and trust me, I’m hard to please and don't suffer fools gladly! Wish I could return next week…

Room Tip: Best rooms: 4/5/6/730-757 for the evening sunset, but my friends in the hotel preferred the other side so they could hear and see the sea). Pay the extra for B/C ... well worth it.
  • Stayed: September 2012, travelled solo
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10  Thank PianoMan_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
R_Cibran, Manager at Seaside Palm Beach, responded to this reviewResponded 28 January 2013

Dear Seaside Palm Beach Guest,

First of all, I wish to apologize for the delay in responding to your review published on Tripadvisor.

Thank you so much for taking the time and effort to write such a detailed comment! This very creative and original way to express how to have a good time by comparing two products (in this case us and our competitor) is not only a very fair approach on what you have experienced and your perception on what both hotels are like, but also a very helpful and valuable information for other travellers.

It is part of our Seaside philosophy to achieve that every guest feels special and to strive to meet the individual needs of each guest. We have made this our priority as we think that these are the key factors for unforgettable holidays.

Therefore it has been a pleasure to learn that you enjoyed your time with us and that we were able to make your stay a memorable one.

Once again I would like to express my gratitude to you for writing this comment, which again, I am sure many travellers will find very helpful when having to choose their holiday destination here on Gran Canaria.

I remain with kind regards and hope to see you again soon,

Rocío Cibrán
General Manager Seaside Palm Beach*****

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