We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (1,278)
Filter reviews
1,278 results
Traveller rating
899
281
63
20
15
Traveller type
Time of year
LanguageAll languages
More languages
899
281
63
20
15
Show reviews that mention
All reviewsafrican barbarbecue eveningstai chigerman ownedturn down servicepool staffla bodegagran canariathe general managerfive star hoteloutdoor gymwaiter servicehalf boardfour nightsbreakfast buffet isevery eveningsea view
Filter
Updating list...
610 - 615 of 1,278 reviews
Reviewed 13 July 2011

On arrival late evening, we where greeted by hotel staff & taken to our room which was wonderful, we were able to have an evening meal & where once again greeted by restaurant staff who where very attentive, as they where throughout our stay.
The room was very clean & the maid changed the sheets & towels everyday. spotless.
The location could not have been better, 2mins & you are on the beach & very near to shops,bars&restaurants. The beach is cleaned daily.
If you want a wild time with lots of nightlife DONT GO THERE. but if you want a holiday that is relaxing with decent evening entertainment, try it. The majority of the guests are german, but mixed with other europeans all well polite & well dressed. Great holiday,

Room Tip: Ask for a room on the top floor as the views are better
  • Stayed: June 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
3  Thank Borderreiver47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
R_Cibran, Manager at Seaside Palm Beach, responded to this reviewResponded 14 July 2011

Dear Seaside Palm Beach Guest,

We wish to thank you for your comments on Tripadvisor.

It is a pleasure that you enjoyed your stay at the Seaside Palm Beach and that we met you expectations for exceptional holidays.

As the welfare of our guests is very important to us, we are delighted to hear that you savoured all the comforts of our hotel, our first class service and the surroundings.

Once again, we thank you for your kind words and hope to welcome you back on further occasions.

Kind regards,

Rocío Cibrán
General Manager Seaside Palm Beach

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 July 2011

Accomodation and grounds excellent.Hotel sadly let down by restaurant. No facility for indoor dining. Hundreds of birds fly around outside dining area. Menus unappetising.
Fixed menu for dinner, Waiter serving. Definitely wont be back.

Room Tip: All rooms fine. Noisy between 7am to 10am when trucks deliver supplies to hotel.
  • Stayed: June 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
5  Thank beyonce46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
R_Cibran, Manager at Seaside Palm Beach, responded to this reviewResponded 13 July 2011

Dear Seaside Palm Beach Guest,

Thank you for your comments on Tripadvisor.

To our great satisfaction we see that you found the accommodation and the grounds of the Seaside Palm Beach to be excellent.

On the other hand, we are very surprised to read your opinion regarding the gastronomy. Particularly as this is an area in which the hotel has always excelled and has a very good reputation. Additionally, the large terrace which allows clients to dine outside and enjoy the mild year round climate of Gran Canaria and the spectacular views of the hotel’s palm gardens and pool area is continually praised.

Regarding the menu; we offer guests three nights per week a barbecue and buffet with an extensive choice of salads, fresh fish and meat prepared on the spot, different themed nights and a wide range of desserts and a selection of cheeses and on four nights per week we have an á la carte menu which comprises of four to five courses.

Furthermore, during the winter months there are two alternative restaurants in the hotel for our guests to dine in; the “Trattoria” offers guests exquisite Italian cuisine and the “Orangerie” is a gourmet restaurant offering international haute cuisine.

Thank you once again for your appraisal.

Kind regards,

Rocío Cibrán
General Manager Seaside Palm Beach.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 June 2011

What a warm welcome we had on our second visit to this hotel. Instead of a room that would have been suitable to store crisp salads we found that the air conditioning had been adjusted to ensure the minimum setting resulted in comfortable conditions and ensured more economical use of energy.

As usual the concierge service excelled. We could not open one of our cases and in next to no time a technician appeared who rescued the situation with discreet use of a screwdriver. The hem of a dress had got trapped in the lock!

To some package travellers the service at this five star hotel may appear daunting! We found it best to get to know the section waiter (the wearers of grey/navy overall type uniforms). There are some very wealthy clients around who are extremely generous with tips. If you are really happy with excellent service a gratuity to the section waiter seems to be spread amongst the team.

What a brilliant location – almost on the beach and next to a protected wild nature area. If you fancy it a walk alongside the park will bring you to a camel station where you can enjoy a long trek over the dunes at a modest price.

As naturists we find there is a superb beach with loungers and shades about 800 metres walking distance from the hotel. A little further on at kiosk 7 there is a sunlounger area more dedicated to the gay community.

We loved the comfort of the hotel naturist sauna area and unlike some visitors found the facility not entirely dedicated to the elderly! There are toilets, showers and changing cubicles around the spa pool and people who are not naturists or sauna users can easily use these alternative facilities. We certainly found a wide spread of age groups using these facilities and nobody need pass through naturists to use a loo, shower or changing cubicle. It is quite useful, especially on windy days or when seeking shade to have this naturist area, as it is at the moment, available throughout the day.

We mentioned on our hotel feedback that there were quite a number of missing tiles to the spa pool and management gave a prompt response that the pool is to be refurbished this summer.

Another matter we raised was the problem of birds being attracted to bread displays. The hotel are doing the best they can to solve this problem by keeping rolls in baskets and bread covered by cloths but the cheeky little sparrows ignore models of birds of prey are trying every trick in the book to find themselves a treat. We did not see any doves going for the bread and management point out these are a protected species.

Whilst there are fewer smokers than in previous years we find even in the open air tobacco fumes can spread a considerable distance and spoil the enjoyment of food. We have suggested like other Spanish hotels the seating around the serveries and buffet areas is dedicated to non-smokers thus controlling tobacco smoke around food areas.

We found signed non-smoking rooms (305-310) on the third floor to be overlooking the road next to the Oasis medical centre and the side of the Riu hotel. If you don’t book a seaview room and you enjoy watching from your balcony the sight of tow trucks collecting vehicles from disabled parking spaces this is the fun place to be! There is insufficient information in the room manual concerning the smoking policy of the hotel and sometimes information given by staff is contradictory.

Yes it is a good idea having dedicated non-smoking rooms and table areas but please ensure that non-smokers are not allocated inferior facilities.

The beds were the most comfortable of any we have slept on. It was interesting, in these days of allergy concerns, the hotel had chosen sumptuous goose down pillows. Curious to know more we looked inside the pillow cases and found various labels
“No mite” - suitable for persons suffering from house mite allergy.
“Downafresh” Hygiene according to DIN EN 12935
“Confidence in textiles tested for harmful substances”
“100% cotton (pillowcase) down proof, water and smudge repelling”
“Washable tumble dry well until completely dry”

If this fails to assure you then other pillows are available on request!

The breakfast buffet was an amazing selection of food and the ripe Gorgonzola cheese with Spanish tomatoes and fresh rolls made a splendid starter!! Of course you could have a full English breakfast freshly cooked if you prefer.

Evening barbecues did not skimp on quality or quantity! The selections of starter salads were outstanding. There was a superb choice of freshly cooked fish or of roasts and we became addicted to rosti potatoes!
The menus offered on non-barbecue days were fantastic. We remember delightful iced soups and the presentation was such we did not realise at times we had chosen raw meat or raw fish dishes!! An excellently designed menu that was different for each of the period of our fourteen day holiday.

Our holiday was a hotel and flight package from Thomson and for a first class hotel we were forced into steerage for the travel arrangements!

Although we had paid extra for seats with extra legroom on our outgoing flight we were seated with an aisle between us. The Thomson cabin crew informed us that such seats were regarded as “seated together”

Although we had extra legroom when we put the seat back there were complaints from the people behind. Most people we spoke to considered the seating too cramped. For this extra comfort we had sacrificed a view from a window. The meal was very poor consisting of overheated and mushy vegetables and a bit of sausage in congealed sauces.

Whilst on holiday we contacted Expedia to find out whether or not Thompson were the least wide and shortest pitch seats available on flights from the UK to Los Palmas. Their reply is awaited.
OK mistakes can be made by travel representatives but it was a shock to have a card from ours stating we were scheduled to leave a week earlier than anticipated. Although this was corrected we did not get a similar card correctly confirming transfer arrangement for our real departure date! We were certainly a little worried when our transfer taxi was ten minutes late.

The return flight was even worse! We arrived at the airport at the time arranged by Thomson only to find we had to wait in a Thomson queue for a Thomson check in desk for 50 minutes. Whilst uncomfortable and inconvenient it does not make commercial sense. We just did not have time after completing airport security for duty free shopping at the airport. Another example of the total inhumanity of the travel arrangements was the shuttle bus filled with passengers was parked in the sun next to the aircraft with doors closed and inadequate air conditioning. After ten minutes one of the passengers started hammering on the windows to the coach driver outside. “Open the doors- open the doors” he shouted.

We promised to mention the happy and smiling members of the Thomson flight crew seated opposite us for take-off and landing. They were so happy and enjoying their teamwork that we confessed the return meal, prepared in Gran Canaria, of sweet and sour chicken was an improvement on the one on the outgoing flight!

Hopefully we will be able to find better travel arrangements to enjoy this magnificent hotel.

  • Stayed: June 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Worldlife
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
R_Cibran, Manager at Seaside Palm Beach, responded to this reviewResponded 4 July 2011

Dear Seaside Palm Beach Guest,

We wish to thank you sincerely for taking the time to write your comments on Tripadvisor concerning your recent stay at the Seaside Palm Beach.

We are delighted to read that you fully enjoyed the part of your holidays you spent in our hotel, our outstanding cuisine and first-class service.

We are also very content to read that you savoured the quality of our breakfast and dinner buffets as well as our menus. As the welfare of our guests is extremely important to us, we were glad to be able to solve the problem with your suitcase immediately.

As we are always eager to maintain our quality standards, we highly appreciate any comments of our guests. We take into account your observations concerning the smoking policy in our hotel and we like to respond to it.

All of our rooms are non-smoking; smoking is merely permitted on the balconies. Smoking during breakfast- or dinnertime is only allowed in the small particularly designed smoking-area, which is on purpose not located close to the food counters.
Indeed, you have a point when mentioning that the room manuals do not provide sufficient information about the general smoking policy in the hotel. We would like to thank you for your remark and we will implement that in the near future.

We appreciate your support and look forward to welcoming you again at the Seaside Palm Beach.

Kind regards,

Roció Cibrán
General Manager Seaside Palm Beach

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 June 2011

The best: all, The staff is excellent, variety of food, great swiming pool, the location is wonderful, it is a great hotel if I can I'll go again.
The least: None

  • Stayed: June 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank Pampu35
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
R_Cibran, Manager at Seaside Palm Beach, responded to this reviewResponded 4 July 2011

Dear Seaside Palm Beach Guest,

Thank you very much for your nice words on Tripadvisor.

As it is part of the Seaside philosophy to guarantee our guests an excellent service and exquisite gastronomy, we are pleased to read that you enjoyed your stay at the Seaside Palm Beach to the fullest.

We look forward to welcoming you on a future occasion in our hotel.

Kind regards,

Roció Cibrán
General Manager Seaside Palm Beach

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 June 2011

This is our third visit to the hotel we will certainly going back next may, the food is execellent as is all the service throughout and the facilities are 1st class. The hotel staff including all pool staff, bar staff and cleaning ladies couldnt do enough for you. In a great location also. Highly recommended.

  • Stayed: May 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank JamieParlor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
R_Cibran, Manager at Seaside Palm Beach, responded to this reviewResponded 1 July 2011

Dear Seaside Palm Beach Guest,

We wish to thank you for taking the time to write a comment on Tripadvisor.

We are very delighted to read that you enjoyed an overall perfect stay at the Seaside Palm Beach already for the third time and that all was to your best convenience.

As it is part of our philosophy to provide our guests outstanding culinary highlights, ensure excellent service and maintain and constantly improve all facilities to a maximum, we value our guests’ comments and are glad to read that you enjoyed your stay again to the full.

The Seaside Palm Beach is looking forward to welcoming you soon again.

Kind regards,

Roció Cibrán
Seaside Palm Beach

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews